Verizon

@Motorious71 Hi! We'd love to help. Please send a DM for assistance ^MJ

Thanks @Verizon @verizonfios @VerizonSupport , glad you can't even get your internal chat function through the My Verizon app working do I can fix my Internet after 5 hours of attempts. . .

@chrisbisramjr Payments can only be made in person with the local store. If you are not able to do digital options and can only pay in person at this time. You can go to another nearby store in the store locator link I provided above. ^MJ

@Verizon Great to hear that! Would it be possible to call that store with my account number? Unfortunately, I won’t have an alternative payment method readily available.

Went to the @Verizon store to pay my bill. They told me they can’t look up FiOS accounts, so I left. How do we fix this?

@chrisbisramjr Thank you Chris, We strive to give customers multiple ways to manage their accounts and payments. You can send a DM for more assistance for steps to take care of this beside in-store. ^MJ

@Verizon Yes, the kiosk was unable to look up the account. I kindly asked staff for help.

@chrisbisramjr Thank you for sharing that. Do you have issues with the other options? ^MJ

@Verizon I went to the company store on 4650 Jonestown Rd.

@Hightv Hey, HighTV, we know any extended service interruption is frustrating, and we want to help. We sent you a DM to see what's been going on so we can escalate anything with our engineers. Please follow up in our DM so we can assist. -Janell

🚨BREAKING NEWS: @Verizon IS DOWN AGAIN IN SOUTHERN CALIFORNIA‼️ Thousands of users lost service in a blink of an eye.

@skeetmoses Hello and good afternoon! I understand your concern and what to see if I can help from here since you have me. What are you calling in about? ^JRA

#Verizon. @Verizon Your automated phone service sucks. People need to talk to a human

@thesefivewords6 Great day! Will with Fios Social Support. More than happy to help out with this matter however we can! Please shoot us a DM when you have a moment! ^WXW

@VerizonNews @Verizon They refused to send a technician out to pick it up. They would not offer to send me a check to cover the cost. It’s a discrimination against disabled people with no other options. Why should I be responsible for paying to return equipment that DOES NOT WORK? Bunch of thieves.

As winter storm Fern moves across the country, the Verizon network remains strong. Our teams and assets – satellite links, mobile cell sites and portable generators – are ready to deploy when required. For Verizon support information and store updates, click here: verizon.com/about/news/win…

@DragonbornRizmo Let's take a closer look into your service concerns, and get this fully sorted out for you. We want to make sure your connection is consistent. Just send us a DM, and we'd be happy to jump right in. ~Izzy twitter.com/messages/compo…

GOD DAMN YOU @SAMSUNG & @VERIZON FUCK @elonmusk too!!!! Bragging about throttling my internet. FUCK YOU YOU FUCKING SCUMBAG

@morgansokolic Hi Morg, We'd love to help, Please send a DM for more assistance ^MJ

hey @Verizon I came home to watch tv and all my dvr recordings are gone….I called fios customer service and they disconnected the call. ???? please explain.

@MommaBearMo Hey, we are able to provide some assistance here as well. If you have any questions regarding billing just send us a DM, and we will be glad to assist. ^DBU

I’m disgusted with @Verizon & @VerizonSupport. I just got an alert that they reported me as delinquent, my credit score dropped, & a bill collector is texting me on a bill that’s paid. You can’t get a person on the phone. What happened to customer service? Unacceptable!

@TheRichWoods Are you able to sign in to verizon.com with your Fios credentials? ^JRA

@teamsleep6 @Verizon I appreciate this. Good to know I'm not the only one.

I have no internet today, because @Verizon shut it off. The reason? A month and a half ago when I moved into my new apartment, a Verizon tech installed our internet, but never...turned it on? So we've apparently been using the old tenant's internet. So here's what's next. They won't just turn it on. They have to send someone to install the equipment that they already installed. On top of that, I was promised a Nintendo Switch as a promo, which I will no longer be receiving because now I'm considered a "new account" and the promos are different now. And all of this because Verizon screwed up installing my internet.

@TheRichWoods Hi Rich sorry to hear about the trouble you are having. Do you recall activating your Fios account at activate.verizon.com/register/login ^JRA

@911_pool We hear you; let's get this delivery issue the urgent attention it deserves. So we can review what's already been done and avoid having you repeat yourself, please send us a DM and we'll dive in. -Karen twitter.com/messages/compo…

@AaliyahDRainey We'd love to help, Please send a DM for more assistance ^MJ

I haven’t had @Verizon Fios a whole 2 weeks and already filled out a FCC complaint.

@ShoeDaddy69 Timothy, Will here with Fios Social Support. More than happy to help out here since you've been on hold for a while. What's going on with your services? Shoot us a DM when you can! ^WXW

Hey @Verizon @VerizonSupport Currently on hold for 30+ minutes waiting to speak to an actual person regarding issue with my FIOS/Wi-Fi! Once again, NOT real good customer service!!! Will probably be switching back to @comcast SOON!!

@23nomad1 We would be happy to help you here. Please send us a DM for further assistance. -Janell

@Verizon how come I can't connect to you guys thru the app. I was trying to chat with someone

@TerrellSocialst We sent a DM to your earlier post and wanted to reply here as well to make sure you were able to see our message. Please review your DM's, and we can look at your account specifics to review any options that may be available. -Alex

There should be a law against companies like @Verizon that Denies customers access to live representatives unless their bill is paid, especially when the customer is trying to pay the bill but the automatic systems aren't working. @ewarren

@JustListedLinks We love to hear this! ❄️ There’s nothing better than staying cozy and connected when the weather gets wild. We’re so glad we could help your family stay productive (and entertained!) during the storm. Stay warm out there!^XS

@FrontierCorp and @Verizon excellent job providing rock solid and ultra fast fiber optic internet in the northeast during heavy snow, sleet and near zero temps. Our family was able to work and play while stuck at home.

@asherkobin There may be a connection error, we recommend to reboot the router and or cable box. ^MJ

@Verizon @FIOS 4K Error PLYB_4001