VINYL MOON

@miggi You will always get a shipping email when we ship. With tracking

I will check for emails. I reached out to support today. The most recent email I have is a Jan 15 Order confirmation that has yet to be updated. The past orders page is a bit confusing in that it says I have 3 successful orders. The first and only record I received was a swap for an older volume. Thanks for the quick response.

Starting to believe that @VinylMoonCo is a scam. I ordered a membership months ago got 1 record, and now I keep getting empty order confirmations that lead to nothing.

@miggi Great. Jack will get back to you on Monday via support (after weekend). The past orders page is very misleading and unfortunately the language can’t be changed (Shopify features). When the membership renews it creates an order and says “complete” but that is not shipped yet.

@VeganMuffinTop Hi @VeganMuffinTop! If you would like to send us an email about this, we could definitely help you out! I would love to take a look and see if we could get a replacement out. Please let us know! Thanks

Has anyone else had issues with brand new vinyl albums from @VinylMoonCo arriving scratched? My first two albums were scratched and skipping in multiple places. The sleeves and records are gorgeous, so I am really bummed I can’t enjoy the music 😞

@AmandaLeeT714 Awesome possum! We love having you as part of the Vinyl Moon family!

@danielwarner85 Yes!! Love it!

@Terry_Belafonte Hi Mack! If you want to email us at: support@vinylmoon.co we can help you better!

@nothing_tino @amoebamusic Hi Tino! Please send us an email at support@vinylmoon.co and we'll help get this straightened out! Thanks

Discover new music with the #AmoebaVinylClub presented by @VinylMoonCo! You'll get a limited edition, thoughtfully curated mixtape of emerging indie artists pressed on color vinyl with beautiful deluxe packaging, delivered each month. Join the club 👉 amoebavinylclub.com

@thedailyvinyl Yes! Thank you!

Got the new @VinylMoonCo LP today. So great! Love the packaging and song selection

@thedailyvinyl Yes! Great clip!

@RealtorInSA Hi! We are so sorry for the wait. We did send out an email to members with an update for the February record. If you did not receive please email support@vinylmoon.co so we can get that taken care of :)

@VinylMoonCo Still waiting for my February record :( #vinylcollection #vinyljunkie

@paultgreco Thanks so much and we are just as happy to have you with us!

@moonwalkerbrit @amoebamusic No problem!

Discover new music with the Amoeba Vinyl Club presented by @VinylMoonCo! You'll get a limited edition, thoughtfully curated mixtape of emerging indie artists pressed on color vinyl with beautiful deluxe packaging, delivered each month. Join the club 👉 amoebavinylclub.com

@LanceASchart :)) No problem Lance!

@VinylMoonCo (I'll be back...)

⁦@VinylMoonCo⁩ Is this my last of my previous 3-month subscription or the first of a new, unauthorized recurring subscription? I cancelled my subscription when the most recent recurring notice appeared in my inbox. Please advise.

@dvanpat Please email us at support@vinylmoon.co so we can get you set up!

@dvanpat Email our support through the website so we can help!

@dvanpat Sorry for the confusion, it does not! Once the physical record ships, we send members an email with a link to download the songs. We just do not keep digital downloads prior to the records themselves. Hopefully this is more clear :)

@dvanpat Hi there! Because each months volume is new, we do not have digital copies before we get the physical records. You will receive an email once the records ships with the digital download. Hope this helps!