Virgin Mobile UAE

@johnbun826 Hi @johnbun826, we’ve replied to your DM 😊 Please check it, and let us know if you need any further help. -Karen

@VirginMobileUAE Why is the home internet so slow all of a sudden, but my cellular data is fast and stable? Are you guys having technical issues from your side?

@rbdeleon Hi @rbdeleon, we’re sorry for the confusion and the inconvenience caused. Please send us a DM with your details so we can check this for you and assist further. -Karen

@VirginMobileUAE I have been trying to port my mobile number. Unfortunately, it is so difficult to do that thru your app, though my card was already charged. I am unable to chat with you either.

@rbdeleon Hi @rbdeleon, we’re sorry for the confusion and the inconvenience caused. Please send us a DM with your details so we can check this for you and assist further. -Karen

@VirginMobileUAE I’ve been trying to port my number. I chose eSIM, but after paying, your app informs me that a physical SIM will be delivered. Unfortunately, your chat support isn’t working.

@bouchrarebiai Hi @bouchrarebiai, we’re really sorry for the inconvenience. Please send us a DM with your details so we can check and assist you right away. -Karen

.@VirginMobileUAE it’s been over 48 hours I’m not allowed to reactivate any plans on my phone numbers because my card declined twice. I can charge credit but I can’t use that credit to get a plan. Extremely disrespectful treatment of a customer of 3+ years and $$$$s spent!!!

More calls, more Eid moments together. Eid Mubarak from Virgin Mobile 🌙

@Andy35885065 Hi @Andy35885065, we understand your concern and would like to look into this for you. Please send us a DM with your details so we can check and assist you further. -Karen

@VirginMobileUAE why you promising people free data when they renew and not giving it to them? Why are you telling people to spend over AED 79 to activate loyalty and failing on that as well? Why are you cancelling rollover data? Awful service

@cutsfromlloyd Hi @cutsfromlloyd, we’re sorry to hear you’re experiencing connection issues. Could you please send us a DM so we can assist you directly. -Karen

@VirginMobileUAE I’m having issues with connection while I’m in Australia. You chat system isn’t work in the app. Can you help?

@kanevato Hi @kanevato, we’ve replied to your DM with more details regarding your request to transfer your eSIM while overseas. Please check your messages and feel free to respond there if you need any further assistance. -Karen

@VirginMobileUAE Hey there… Trying to switch eSIM to my replacement iPhone overseas. Can’t get back to Dubai right now to do so, what’s the solution?

This Ramadan, may we reconnect with ourselves, with family, and with each other. 🌙✨Ramadan Mubarak from all of us at Virgin Mobile.

@ianjcam Hi @ianjcam, thanks for the kind words! We're glad we can help our community stay connected. 💜-Karen

SMS from Virgin Mobile UAE, stepping up with a nice gesture, typical of the region, well done to them 👏👏 @VirginMobileUAE

@3ady72638205 @noora72979 @nisarkhan2 Hi @3ady72638205, we're very sorry for the inconvenience caused. Please send us a DM with your details, and we are happy to further check and assist. -Pauline

@VirginMobileUAE @noora72979 @nisarkhan2 Internet is down , no one answer in the chat Wht i can do please tell me

@VirginMobileUAE Internet is down and I've been on hold on the phone and chat for over 10 minutes waiting for an answer.. Looks like no one cares?

@m_moysis Hi @m_moysis, so sorry you’re facing this! Please DM us your number so we can check and assist you further. -Karen

@ryantaylorbmx Hi @ryantaylorbmx, we’re sorry to hear about this experience. Please send us a DM with your mobile number and account details so we can look into this urgently and get it sorted for you. We’re here to help. -Pauline

Hello? @VirginMobileUAE you thinking it’s ok to be charging me almost £5000 for a year for just a SIM card? This is ridiculous!

@Kind_in_uae Hi @Kind_in_uae, we’re really sorry for the inconvenience. Please send us a DM with your number and details so we can check and assist you right away. -Karen

@VirginMobileUAE disgraceful service!!!!!! How the hell do you block my prepaid plan (expiring in July, paid 3.6k) saying not renewed IN MARCH??? I can’t call, have no internet!!!! You fools!!!!!!!!!! I can’t go anywhere without being isolated in this situation. Irresponsible

@akhantweets Hi @akhantweets, we have replied to your DM and will assist you there to resolve the issue with your internet plan. -Karen

@VirginMobileUAE Help! My internet plan is about to expire in 24 hours. Trying to auto-approve through app, goes to forward password. Try clicking link in fp email, get this ss below...Calling 800165, on hold for 10 min.

@3ady72638205 Hi @3ady72638205, we’re sorry for the inconvenience. Please DM us so we can assist you directly and resolve the issue as quickly as possible. -Karen

@VirginMobileUAE no Internet no calls whts wrong can some one at least explain wht happens even chat support no response

@HarshulKavadia Hi @HarshulKavadia, we’ve responded to your email with full details regarding your concern. Please check your inbox. If you have any further questions, feel free to reply to the email and will be happy to assist. -Karen

@VirginMobileUAE This is urgent. My business number was reassigned and WhatsApp OTPs are going to someone else. I need an immediate call from your technical team to resolve this and regain access to my business data.

@Nyameba4life Hi @Nyameba4life, we’ve replied to your DM and confirmed that there are no charges on your account. Please check your messages for full details. -Karen

@VirginMobileUAE kindly check your DM. Why am I still being charged for a monthly tourist e sim that was obtained in December?

@PuriSumir Hi @PuriSumir, we’ve replied to your DM to assist you with this issue. Please check your messages so we can help resolve it as soon as possible. -Karen

@VirginMobileUAE since yesterday I'm unable to login to the app as in the last 2 weeks this has happened 6 times!! Tried all possible methods!!!!

@Lord_Im_Thine Hi @Lord_Im_Thine, we understand your frustration and apologize for the negative experience you've had with our service. Please send us a DM to provide feedback on your issue and to assist you promptly. -Pauline

@VirginMobileUAE What do you want me to DM, Karen?

@VirginMobileUAE what kinda of garbage customer service are you providing? How dare you ask me to explain why I went to the store? And who asked you to message me late in the night?