Virgin Money

@auldreekie69 Thanks for confirming. The app is currently operational. I would recommend calling our team on 0800 121 7365 & they will complete the relevant account verification with you to access your account to see what is happening when you are trying to log in. Hope this helps. Thanks ^AB

@VirginMoney Personal account....l noticed a few posts over last few days saying a problem with banking app

@VirginMoney is your mobile app still down? Not been able to access for a few days now?

@auldreekie69 Hi Robert, thanks for that, can you please clarify if you are experiencing the issue with our personal or business current account app? Thanks, ^SA

@VirginMoney Current account

@_boxingislife Hi there. Replied to that now :) ^AH

@VirginMoney Hi I sent a dm

@yoonification21 Hi there, thanks for the mention today. We do apologise for any inconvenience these have caused, but do you mind confirming which type of account you hold with us, and then we can point you in the right direction for support? ^ME

@VirginMoney how do I switch off all the rubbish in the app? I've seen your tour and have no interest in your "tips".

@lestereverton80 Good morning, thanks for reaching out. Sure thing, if you could please send us a DM, and we'll take it from there. ^MD

@VirginMoney can you help me plz

@brian_rogerson Hi Brian, looks like I've just responded to your DM if you'd like to head over there to chat. ^LB

@VirginMoney where's my accounts disappeared to on the app?it's asking me to choose an account provider when I log in.

@rmreddy_056 Hi there, thanks for the mention. Apologies for any frustration this has caused - this has been raised as top priority, could you please let me know if that's working for you now? ^AH

@VirginMoney Mobile App down !!! Can't view my accounts, payee details and even LIVE chat not working..what's happening??

@LeeCros77969139 Hi Lee, thanks for the mention - sorry you've had trouble with your App. This is being looked into as top priority - could you please let me know if that's back up and running? ^AH

@VirginMoney whats happened to the virgin money banking app, no accounts visible and no explanation of what to do? All changed without notice?

@IChambers82 Hi Ian, thanks for the mention - We're really sorry for your experience. I can ensure our operators are working hard to deal with inbound queries but apologise lines were busier than expected - Hope you managed to get sorted in the end. ^AH

@VirginMoney half hour on the phone just to cancel an account absolute piss take 🤬

@Lezrob I understand. If you can please send us a DM, we'll take it from there. ^MD

@VirginMoney I’m in the middle of the jungle on Laos that is next to impossible. This is not our mistake as I clearly says on my bank statement the direct debit has been paid. Maybe you need to do something to see what’s gone wrong at your end

@VirginMoney Hi we are paying card by direct debit. Last payment went out on time end of June. We have received email saying it’s not been paid. We are in Asia so have no way of calling and you have no email. Apps not working how do we sort this?

@Lezrob That's a great question. If you could please reach out to our team directly, one of our experts will be on hand to get this all sorted for you. ^MD

@VirginMoney I could pay the remaining debit now. It’s just our bank says the direct debit has been paid and I can see from bank it was paid on the 23rd of June so why are you saying it hasn’t

@Lezrob Oh right, okay. For this one, you'll need to speak with the team directly. You can call us internationally on +44 191 284 9005. This line is available 24/7. If you call this number from a landline (e.g. hotel, payphone, library) then the operator can get the charges reversed. ^MD

@VirginMoney We are abroad without our U.K. number which is where there sending verification code

@MaggsArc Hi Meg, Thanks for confirming. We're sorry this has happened. Could you please send us a DM with a little more information, including how you were advised this couldn't be rectified and when this took place? We'll look into this further for you ^EL x.com/messages/compo…

@VirginMoney Yes it is - it’s an account me and my sibling manage under POA- we complained but they refused to reinstate it as an isa transfer. So now it looks like thus years money which is beyond ideal

@VirginMoney app allowed a transfer from one ISA’s to another isa with you.Then then said it was new isa money for this tax year. As it was an isa to isa move surely this should be under the isa wrapper- you have said no. You chose not to rectify this too! 😡 @MartinSLewis

@Traz_Mac_Legit Sorry to hear this and for the experience you've had. Please send us a DM with a little more information and what you're trying to contact the business team about, and we'll do our best to get this resolved for you. ^EL x.com/messages/compo…

@lucyphilips1976 I'm glad to hear you managed to get this sorted out Lucy, but do really again apologise for what happened when you tried to call initially. If you ever need support again please do not hesitate to get back in touch, as we're always here to help ^ME

@VirginMoney I did eventually get back through to one of your other advisors who was v helpful but my initial experience was v poor

@VirginMoney small suggestion instead of your customer service advisor putting the phone down on customers if they are struggling to help maybe get a colleague or ask 🤬

@DanteHarker Good morning Dante, sorry for the delay getting back to you. DM allows us a little more space to chat, our aim is to obtain more information from you in order to move things forward. Are you able to get back to us over there, with the answers to the questions we asked? ^LB

@VirginMoney Did you just message me to get me off the main stream? Classic - thanks for replying to my DM - oh wait....

Also, @VirginMoney - the same song on repeat as your hold music? Do you hate your customers?