Virgin Money

@michelle1983m Afternoon Michelle, I'm so sorry that this has happened, but we'll look to fix this for you! So we're able to get you towards the help you need, can I ask the type of Account you've had this issue on? ^JG

@VirginMoney I needed to report fraud on 11/03/26, I received a new card on 13/3/26 and despite 1 PIN number and 3 reminders sent I still have no PIN so no access to my money! I now have no electricity, food spoiled from freezer and STILL NO ACCESS TO MY MONEY & NO HELP

@AlanRad1958 Hi Alan, thanks for reaching out. The Faster payment service can be used tomorrow to fund the ISA, any issue please call 0345 600 7301 where they will be able to assist with the payment. Hope this helps. Thanks, ^SA

@VirginMoney One thing you can help me with - can I use the faster payments process on the main Virgin Money mobile app tomorrow to transfer funds into my ISA or do I need to wait a bit longer? Thanks

@VirginMoney On today trying to open a Cash ISA. Been onto the customer support team to try and sort it out twice. Last call was to someone trying to give me an excuse (it was down to different banking licences!) Told me she'd been working for the Bank for 10 years God help you!

@AlanRad1958 I'm so glad to hear that the account is now open, and everything has been sorted. Let us know if you need any help in the future. ^MD

@VirginMoney Hi MD I've finally got the account open. Just need to wait until tomorrow to transfer funds into it. Your rep on the phone wasn't much help but it's sorted now. 🤞 Thanks

@mikereddington Hi Mike, that's a great question. Tell me, is it our Virgin Atlantic Credit Card you hold? ^LB

@VirginMoney why can’t I see my Virgin Rewards balance on the ‘Accounts’ tab in the Virgin Money app? I have to download the Virgin Red app just to be able to see this.

@chasnbons01 If you can send a DM to us, I can reply to that. Or you can call our team on 0800 121 7365 (Mon-Sat 7am-9pm & Sun 10am-5pm) and you can submit your complaint online also using this link spkl.io/6019ALyPR Thanks ^AB

@VirginMoney So you can't send a dm, just another thing in an ever growing list that you CAN'T DO! Whatever happened to CS??? Not to worry, I'll just post the whole fiasco on all my socials & see if that prompts a manager response. Letter will be sent to head office too fuming!

@VirginMoney how do I get someone from your complaints department to ring me please? I've tried numerous times today by going through CS but still haven't got to make my complaint due issues. If not possible then I'm more than happy to post on here but it won't be pretty

@chasnbons01 Hi, you would need to send us a DM first, so we can reply to that. Thanks ^AB

@VirginMoney Ok Just get someone to ring me then, send a dm and I'll give you my number

@chasnbons01 or online by using this link uk.virginmoney.com/vmforms/contac… Hope this helps. Thanks ^AB 2/2

@VirginMoney Current account held at your dewsbury branch. If you dm me I'll send all other account details and my contact number so someone can ring me

@chasnbons01 We understand, and again do apologise for the inconveniences you've had to go through in order to get this complaint raised. Can you confirm which type of account you hold with us please? ^ME

@VirginMoney No, getting cut off, fobbed off and generally given the run around! I want and in fact NEED someone from your complaints department to ring me. I'll take this to DM, but ONLY to give my phone number

@lestereverton80 Hi there, sorry to hear you've had an issue with making a payment, so we're best placed to help on this one, can I ask which type of Account you've got with us? ^JG

@VirginMoney @O2 I’m trying to make a payment and having issues please advise

@nmk_London Hi, we apologise for any confusion for this. You can find our more here: gov.uk/eu-eea#:~:text…. ^JS

@VirginMoney Website ad says, “Spend in Europe with no foreign exchange fees.” Doesn’t say Virgin excludes Switzerland. Apparently because, though not stated, it’s not part of the EEA! I was charged a transaction fee thinking, like the majority, Switzerland was part of Europe!

@JenMStevenson Evening, Jennifer! Thank you so much for your kind words about one of our colleagues and that the customer service provided was outstanding! That's always the issue on 'x' we've not got enough space to sing from the rooftops 😀 ^JG

@VirginMoney I have not been on this platform in a v long time but wanted to come on to thank you for the most outstanding customer service. I regret that I didn't get the operator's name, but she was polite, helpful, understanding, clear...there aren't enough characters! Tx😊

@RosemarieCrowle Hi Rosemarie, thanks for reaching out. If I could ask you send us a DM, as this allows for more characters to be used to continue the conversation and gather more information regarding your query. Thanks ^AB

@PostOffice, @bankofireland & @VirginMoney - when are you confiscating all hidden assets (incl. ex-council houses in Ealing & Hounslow) obtained, from approx. 2009, via our dead parents' names & posthumous loans? Our parents (Christina & James Crowley) died in 2006 & 2007.

@markymato You're welcome Mark. Thanks ^AB

@VirginMoney Ok thanks.

@VirginMoney Hi. I’m a virgin money account holder. I’ve just received an email from Yorkshire bank informing me they’re changing to Clydesdale. I thought this was years ago ? Is this a scam ?

@Bargainhunter85 Hi Simon, we are sorry the team were not able to fix this for you, and will be sorry to see you leave, please keep in mind to close a business account this must be done in writing, as they require a wet signature. Hope this helps. Thanks ^SA

@VirginMoney Same as everyday. I’ve already done this I’m afraid. Been told unless it’s on wifi or has 100% signal it won’t work. I’m sat here with full 5g invoices to pay and can’t do anything 😩

@VirginMoney Enough is Enough. I need to close my business account. Full 5g but only ever seems to work on wifi.

@Jayne_e_t Hi Jayne, thank you for your message. Apologies you are still unable to get the account transferred into an adult account after your calls and branch visits. Can I please ask if you could send a direct message regarding the issue. Thanks^BL

@VirginMoney I have never known such disorganisation and poor customer service. Trying to move a 17 year old from a child’s to an adult account should not be this hard! 3 online submissions, 2 telephone calls, 2 visits to branch and STILL can’t do it! Useless

@JackYFishe Hi Jacki, thanks for advising you're running into some trouble with the App over there - sorry that page is showing up, we get it's frustrating. Could you tell me your account type please, and if you've tried it again this morning? ^LB