Virgin Money

@SianElin_PT73 We've got that now, Sian! Thank you so much ^JG

@VirginMoney Just sent a DM.

@VirginMoney Have been trying to make a payment for the last two days, but the app isn’t loading my account? Keep receiving messages ‘unable to load your credit card’.

@SianElin_PT73 Lovely! We'll be ready to help once you've dropped that message! ^JG

@VirginMoney Will do now.

@SianElin_PT73 I understand, thank you for confirming. Would you be able to give us a private message at all? Just as we're limited to the amount we can type per message here, and will be able to provide more assistance this way ^ME

@VirginMoney I’m unable to call as I have no phone signal or wifi signal.

@SianElin_PT73 Thank you for clarifying. For this I'd recommend giving our customer service team a call, as they'll be able to look into this issue for you, and try to get this sorted. You can reach our team on 0800 011 3210, and they're free Monday-Saturday 8am-8pm and Sunday 10am-5pm ^ME

@VirginMoney Yes

@RosePetals29 Hi, thanks for reaching out. Can you please advise what is happening when you are trying to open the app, and at what stage to you get to before it doesn't work? Thanks, ^SA

@VirginMoney My app is not opening it crashes and current account

@VirginMoney it’s pay day tomorrow and I need to pay my bills and I can’t do that without the app

@Lady_McGuire22 I'm really sorry I can't put this in place for you. ^LB

@VirginMoney I can’t without access to my money that I need the app for this is a bloody nightmare

@RosePetals29 Hi there, thanks for reaching out. Could you tell me your account type and let me know exactly what you see over there? ^LB

@Lady_McGuire22 @VirginMoney I’ve got the same issue I think there is a outrage

@Lady_McGuire22 Here you go: 0800 121 7365. They're around Monday to Saturday 7:00am to 9:00pm, or Sunday 10:00am to 5:00pm. I'm afraid I'm unable to arrange a callback for you. Hope you're back up and running soon. ^LB

@VirginMoney Better yet can you phone me as I’ve no credit and that’s why I was trying to get on to my account in the first place

@Lady_McGuire22 Ah got, you - in that case you may need to link in with the team for some help. Let me know if you'd like me to send the telephone number across. ^LB

@VirginMoney Current account app kept on crashing just re-downloaded it and now I can’t remember my password

@JulieJohnston15 Thanks for confirming. I would recommend you call our team on 0800 121 7365 (Mon-Sat 7am-9pm & Sun 10am-5pm) and they will complete the relevant account verification with you to access and check your account for you. . Hope this helps ^AB

@VirginMoney I have a current account

@VirginMoney I have had 3 phone calls today meant to be from Virgin money, but my phone flags it as potential scam. Its not the same number as on my card, so I dont want to answer. There was a transaction on my card of £5. I got a text to say someone had taken £50

@wilsonpeter48 We're sorry to hear you've not found many of our cashback offers to be suitable for you personally, and understand you feel disappointed. Appreciate you sharing your views with us Peter, we'll be sure to pass your comments on to the relevant team. ^KP

@VirginMoney I think the cashback is unfair it's not the shops mostly they don't choose the realistic shops we normal folk shop in. Just because I use my other card account you don't recognise it to get my savings off shopping I like my shopping money and bills and DD money

@Spacemen3333 Hi Martin, thanks for reaching out. Sorry to hear you have been having this experience. If I could ask you to send us a DM, we can continue the chat over there, and I get some more details from your regarding this. Thanks ^AB

@VirginMoney can you fix your website....I have reported this issue several times but it appears nothing is happening. This is very annoying and time wasting!

@robinleeart Hi Robin, thanks for sharing your story with us. I'm so sorry we let you down when you needed our Travel Insurance teams help more than ever. I Completely understand why that's resulted in you cancelling the policy. Would you like to drop us a DM, and we'll continue chatting?^LB

. @VirginMoney Virgin travel insurance is a complete rip off Cancelled the policy as it was impossible to get medical care when I was desperate. Sat on the phone talking to imbeciles in their call centres for 5 days while in agony in New York City

@DCFCChristopher Hi Chris, thanks for bringing this to our attention - sorry to hear your Marriage Certificate has been lost, and for the concern that brings - totally understand that. Could you drop us a DM, and we'll continue chatting over there? ^LB

@VirginMoney you have lost my marriage certificate- so what now? Assume you must compensate for a replacement ?

@NeilHope122019 We are sorry to hear you are having this experience. I am sure you can appreciate we want to fix this as soon as possible, however depending on what the fault is and how it can be fixed, depends on how long it can take. We do appreciate your patience. Thanks, ^SA

@VirginMoney your tech dept sucks been waiting 2 days for them to fix a problem on my bank app ..(fuming)!!!!

@ivor_park_fin Hi Ivor, I'm so sorry to hear you've had a poor experience with the application process, if you are able to send over a DM we can have a further look into this issue for you ^SC

@VirginMoney Clydesdale Bank application from 23rd April. Latest expected offer timescale: 2nd week of JUNE !!!! Dire, dreadful, apalling service. Someone has badly dropped a ball here. @AskNationwide - are you feeling rueful yet.

@Davlewis55 Hi Dave, thanks for connecting with us. Sorry for the frustration behind our request for you visit a branch with ID - totally understand how difficult that can be. Could you drop us a DM to tell us a little more about the situation, and we'll continue chatting over there? ^LB

@VirginMoney what an absolute joke virgin money are, I now have to pop into my local branch to prove my id. Unfortunately it's 150 mile away.