Virgin Plus

Power has been largely restored across Ontario and Quebec. Members who are still experiencing issues should reboot their set top box / internet modem by physically unplugging the power and then plugging it back in. Thank you for your patience.

Our crews continue to work to restore service following last night’s storms. Many of our members are now back online and we will continue to work as quickly and safely as possible to fully restore services.

Some members in Ontario and Quebec may be experiencing a service interruption due to adverse weather conditions. We are working to restore service as quickly as possible. Thank you for your patience.

On May 6 2026, a test of the national Alert Ready system will occur. Ontario residents will receive the test alert on May 7 2026. Emergency notification on your mobile device may occur. No action required.Some regions may not receive the test. Learn more AlertReady.ca.

Reminder: On May 6th 2026, there will be a test of the national Alert Ready system. You may receive an emergency notification on your mobile device. No action is required on your part. Note: this test may not be performed in all regions. Learn more: alertready.ca

On May 6th 2026, there will be a test of the national Alert Ready system. You may receive an emergency notification on your mobile device. No action is required on your part. Note: this test may not be performed in all regions. Visit alertready.ca for more information.

Need sign language support on the spot? We’ve got you. Our Virtual Sign Language Interpreting (Quick Access) service is available at select Virgin Plus stores. Thanks to our partnership with Canadian Hearing Services. Walk in, connect, communicate, seamlessly.

We’re pleased to announce that Quick Access Virtual Sign Language Interpretation, in partnership with @CDNHearing, is now available at select Virgin Plus stores. Get real-time ASL and LSQ interpretation in-store!

On Nov 19th, 2025, there will be a test of the national Alert Ready system. You may receive an emergency notification on your mobile device. No action is required on your part. Note: this test may not be performed in all regions. Visit alertready.ca for more information

Power out? Switch to power saver mode on your devices to extend the battery life. Close unneeded apps and dim the brightness of the screen to get the most out of your battery.

Some Members across Quebec may be experiencing service disruptions due to widespread power outages. Our teams are working to restore service as quickly as possible. Thank you for your patience.

Services have been restored for customers in the Mississauga area. If you are still having issues, please contact us at support.bell.ca. Thank you for your patience.

Some customers in Mississauga, Ontario may be experiencing a service interruption due to a fire within parts of our infrastructure. We are working to restore services as safely and quickly as possible. Thank you for your patience.

Services have now been restored in the Hamilton area. Technicians worked throughout the night to complete repairs following an outage. If you are still having issues, please contact us. Thank you for your patience.

Some Virgin Plus customers in Hamilton Ontario may be experiencing a service interruption due to a cable cut following construction work in the area. We are working to restore service as quickly as possible. Thank you for your patience.

Some customers near Credit Valley Hospital in Mississauga may be experiencing slower wireless speeds following an incident today in the hospital’s parking garage. Our teams are currently on site to assess the damage to our infrastructure.

Quick update: Our care team is now back to being fully operational on X. We’re here and ready to help with any support you need.

1/2 Update: We've been able to find a temporary solution that will allow us to continue responding to Member support inquiries on X/Twitter, but please expect a delay as we work to get back to full functionality.

Due to technical issues with our social listening provider, we're currently unable to offer Members support on Twitter/X. We're actively exploring solutions to continue serving you here, but in the meantime, please reach out via Facebook or chat with us live on our website.

2/2 In the meantime, we're still encouraging customers to reach us through other support channels like Facebook or live chat on virginplus.ca, where we're able to assist as usual. This is a temporary situation, and we're working on a solution ASAP.