Virgin Media ❤️

Priority are making Mondays something to look forward to 💙 With even more exclusive rewards and experiences, only on Mondays. Find out more here 👇 o2uk.co/BlueMondays All Virgin Media customers get access to Priority from O2. #BlueMondays #O2Priority

@Mrfutherfukery Hi, sorry to hear you've been unable to contact us 🙁. Can you tell us a little more so we can help?

@virginmedia Why is it next to impossible to talk to a person at Virgin Media and there are zero ways to contact anyone? Like my money though don't you!!

Priority are making Mondays something to look forward to 💙 With even more exclusive rewards and experiences, only on Mondays. Find out more here 👇 o2uk.co/BlueMondays All Virgin Media customers get access to Priority from O2. #BlueMondays #O2Priority

@harrylester1 Sorry to hear you've had issues with your Wi-Fi Harry, How are things looking now?

@virginmedia in the le3 area. No WiFi now for the last 30+ hours. Awful service speaking to a bot and wanting to charge extra to sort it even though prices are already sky high. Speaking of sky might be time for a change

@becka_cad Hi Becka, sorry to hear you had issues with your connection over the Bank Holiday. How are things looking now? If you still need help then drop us a DM twitter.com/messages/compo…

@virginmedia absolutely disgusted that you’ll leave your customers 5 days without any internet over the bank holiday but dangle an appointment tomorrow if I pay extra each month!

@clintontayls Hi Clinton, sorry to hear you're still having issues with your TV service. Can you drop us DM, and we'll take a further look at your account for you. twitter.com/messages/compo…

@virginmedia very unhappy with our tv service that hasn’t worked properly for 2 weeks despite a replacement box🤬😥…..not easy to phone you either!!

@CamdenCats Hi there, sorry to hear this. Can you drop us a DM, so we can take a further look twitter.com/messages/compo…

@virginmedia why you overcharging broadband despite contract agreement??

@SuttonRed Hi Sarah, we're sorry to hear about the issue you're having with your remote. Have you been able to use the guides online: bit.ly/3Qqw7f1

@virginmedia please can you help. Trying to pair a 360 remote with a new TCL SF560 tv but the volume buttons don’t work yet all other functions on the remote do. Any advice would be greatly appreciated. Trying to sort this for my 70 year old mum and going slightly mad. Thanks.

@LeroyDLS Yes you can message us David.

Hi @virginmedia - can I please DM you about my account

@fwd79 We would need to send account details over with the information and so would need you to direct message us.

@virginmedia Huh? What’s to investigate further? Please share my previous screenshot with your developers and this text: “Your SMS template has a mismatched placeholder, or the database/object instance doesn’t populate the Address property and returns NULL so the text contains null”.

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@malhotraarpit88 Hey there, sorry to hear about the experience that you've had. Could you expand a bit more as we'd be happy to help.

@virginmedia what a joke, such a unprofessional service and no results, can someone help me here please!

@mkenne10 If you can drop us a DM then we can take a further look into this fo you. twitter.com/messages/compo…

@virginmedia Still intermittent Internet.. had people out this morning putting in a new fiber cable to the house and was left with now wifi, for an hour but its back but drops intermittently this is been going on for 3 months now and no fix in sight hard to work when call and wifi keep drop

@virginmedia wifi out all evening as its a bank holiday weekend bet we won't get any help till Tuesday 😒

@ifarrow Sorry about this Ian, are there any area outages showing here: virg.in/servicechecker

@virginmedia broadband down again. Go in to web page and it says try back again in 22hours! Go to tele helpline and it costs a fortune. How can I get help fixing this that doesn’t take 22hours. Shocking customer service.

@jai_dee Hi Jim, sorry to hear you're still waiting on your activation email. If you can drop us a DM we can take a look from here for you. twitter.com/messages/compo…

@SurrealPaulT @virginmedia Just don't be holding your breath waiting on the activation email to grant access to TNT through HBO Max.

@virginmedia hello, we have upgraded to TV 360 and we already have TNT as part of our plan we will also get HBO Max or is that separate?

@DavidJames951 Hey David, how are things looking now. If you're still having issues is there anything showing on here: virg.in/servicechecker

@virginmedia is there any internet outages in Bristol at the moment? Everything working fine and now its all stopped. Nothing but flashing yellow lights. Done the troubleshooting 3 times still nout

@sabrisol99 Hi Sabri, do you still need help?

@virginmedia please pick up my call (30 minutes waiting)

@LeroyDLS Hi David, what is it that we can help you with - we'll be more than happy to take a look for you

@virginmedia - hi - is there anyway I can chat to someone regarding my account please

@robotormonkey Can you drop us a DM and we'll take a look at your account for you twitter.com/messages/compo…

@virginmedia Still waiting

@virginmedia what's the deal with @hbomax if got the tnt sports package in mine, says I'm supposed to wait for an email about access or something

@MiguelHowe Hi Mike, we'd like to take a further look at this for you - can you drop us a DM. twitter.com/messages/compo…

Hi @virginmedia you said that you had sorted my issue with the account, sent me a letter saying that you would credit my bill, haven't, now have charged me twice. Honestly. 🤮

@85truemans Hi Ben, sorry you've not received it yet. If you can drop us a DM then we can take a look for you twitter.com/messages/compo…

Hi @virginmedia. Should I still be waiting for the activation email to allow me to use my TNT subscription on the HBO app? I've checked daily, including Spam folder, but no sign of it.

@MissParken If you can pop us a direct message Lauren we can take a further look into this for you.

@virginmedia Right. I get that much. My question is... how is it unserviceable when I have your cables running through my property, an engineer (yours btw) confirmed it was good to go and yet you keep giving the same response. If it wasn't serviceable I surely wouldn't have all your cables?

@virginmedia please tell me why even though our new build has all the VM cables AND has been on the royal mail files for over a week we STILL cannot do a home move? Instead I get told by your AI that its all good, then by your agents that its not! Will have to change provider!

@NEWARKLAD If you click show more it should provide a link to the page that information has come from. Can you please confirm that page?

@virginmedia when will I be upgraded to a hub 5?