Vons

Whether it’s hand-cut, fresh, fried, or frosted, food is with us through so many special moments. Which made us wonder: If food could speak, what would it have to say about it? #SincerelyFood #SincerelyVons

@sgonz72 Hi, we appreciate you reaching out. Please send us a direct message with your phone number, the best time to reach you, and a bit more detail about your concern so we can forward it to the appropriate team. We thank you for letting us know.

@vons I need to speak to Area Manager ASAP about employee. Store # 2431 1433 Harbor Blvd Ventura, CA 92001

@HancockGis95812 Thanks for bringing this to our attention. We’d like to take a closer look at your pickup order and what happened. Please send us a DM with your order details. Thank you!

This is what was in my pick up order yesterday. Not to mention the chicken breasts that were bagged with fresh fruit and leaked on them!! C’mon Vons. Do better!!! Tried to contact you through the app to no avail!!! #Vons @Vons

@zxg911 Hi, we’re concerned to hear about your experience at our Simi Valley deli location. That’s not the level of service we aim to provide. Please send us a private message with a few more details so we can look into this further and address it with the team.

@vons Simi Valley Deli on Tapo and Alamo . Fire the entire deli staff. Constantly hiding, running away, or acting like they don’t see you. 4:00pm. Take my business somewhere else.

@Halfmykingdom Hi there! Thanks for reaching out. We hear the frustration with the paper bags and we’d like to take a closer look into this for you. When you get a moment, please send us a DM with the store location so we can follow up with the team. We’re here to help!

@vons so now if you pay ten cents you get a paper bag WITH NO HANDLES?? Are the handles sold separately?

@CashBash426 Thank you for reaching out. We appreciate your feedback and would like to look into this further. Please send us a direct message with the store location, and we’ll forward your concern to the appropriate team for review. Thank you for your input we look forward to your response.

@vons The pharmacy is the worst I've ever gone to. Every single month there's an issue. When they send text msgs it's always a lie. At least Rite Aid Pharmacy didn't discriminate against my husband based on his mental illness and age.

Whether it’s hand-cut, fresh, fried, or frosted, food is with us through so many special moments. Which made us wonder: If food could speak, what would it have to say about it? #SincerelyFood #SincerelyVons

@strange_joyce The concern about the bags breaking at the Vons Burbank location is understood. This may occur due to variations in bag quality, handling, or supplier materials. The feedback is noted and will be forwarded to the appropriate team for review.

@vons Why do the bags in Vons Burbank ALWAYS BREAK, please help.

@LoveMichelleXox We’re sorry you’re having trouble with the Vons app and website. We’d like to look into this further—could you please send us a DM with your phone number, email, and more details about what happened? That way our support team can investigate and assist you directly.

The @vons app and webpage are so crappy. Just made an order on app. Trying to add an item since shopping hasn't started and the page just spins and spins and spins. Same problem on browser. This happened last time as well. What a joke.

@andreat7676 Hi, thank you for reaching us today. Could you please send us a DM with your order number?

@vons Hey VONS! I’ve been waiting over a month for my refund to my credit card for an order that you charged me for never picking up. You said you’d refund me but it still hasn’t happened. What kind of company are you running? This makes me inclined to stop shopping at Vons.

@enoughsun2022 Hi! Please send us a direct message to further assist. Thank you.

@TrotterPossum Hi, thanks for letting us know. Please send us a direct message, and if possible, include a screenshot so we can take a closer look and help resolve this.

@vons Still isn't there. Last week it was. Don't know how to screenshot.

@vons trying to load digital coupons from this weeks ad. The link for VonsForU is nowhere to be found. What's up?

@TrotterPossum Hi, thanks for the update. Since you’re using Chrome on your home PC, try opening the Vons for U page directly from the main Vons website and checking the ‘Deals’ or ‘Coupons’ section. If the link still isn’t showing, send us a DM with a screenshot and we’ll take a closer look.

@vons using Google Chrome on my home PC

@Kind_a_Sorta Thank you for sharing your experience with us. We appreciate your input and will be forwarding these details to the appropriate team for review. For more concern and suggestions please send us direct message. Thank you.

@vons what a complete “S” Show at Store 3325 in Santa Clarita today. Checkout lines 6 deep in each with only 2 stands open, employee in line saying this happens all the time, bagger checking because nobody else there, no help and almost 20 mins to check out for 2 items. It sucks

@Kimberbell2015 Thanks for checking in. We’d like to look into this for you, could you please send us a direct message with a few more details about what you’re experiencing? Once we have that, we can share it with the right team.

@vons is the app down right now?

@beahaven Hi there, we truly recognize how important freshness and clear labeling are when it comes to baked goods. To help you directly, please send us a private message so we can provide further assistance.

@JohndaMonkey We're sorry you’re still having issues. Could you share details like error messages or features you can’t access? Meanwhile, try updating the app, restarting your device, or using our website. We’ll escalate to our technical team once we have more info. Thanks for your patience!

@vons the apps still aren’t working why put them out if they’re not working

@curtisjunk @RalphsGrocery Thank you for bringing this to our attention. We’ll share this with the store team so they can follow up with you directly. Please send us a DM with your phone number and email so we can forward them to the store for follow-up.

@vons this is all people in line for SINGLE open lane at your Palm Springs store. This is how you lose customers to @RalphsGrocery

@JohndaMonkey Hi, we appreciate you letting us know. Have you tried using another mobile device to see if it works? You can also try accessing our website from a desktop or laptop. Please send us a DM if you need further assistance.

@vons Tried the reinstall, still down. Only way I can still order is through DoorDash

@vons your Vons and Pavilions apps are down and have been for the past two days

@andreat7676 Thank you for sharing your concern with us. If your order wasn’t able to be picked up, requests for refund cancellations should be made through our customer service team. To help you further, please send us a DM with your order information. Our team is here to assist you.

@vons Why did you charge me for a pickup order that I never picked up?