Voya

@whitefishcap Hi there, please send us a private message for support, thank you.

Whatever you do, don’t get an insurance policy with @Voya . They reviewed my claim within 12 hours and came back asking for documents that were already provided. It has now been 6 days. Customer service is outside of the USA and management tends to yell at customers on the phone

Hi there, often during the weekend we do run scheduled maintenance to improve digital platform performance. If there is ever a time that you're unable to access your account digitally, please call a member of our Customer Care team at (800)584-6001 and they'll be happy to assist you, thank you.

@Voya Will you let me login to my account please??? I’ve tried multiple devices and it keeps just telling me to restart my browser. I’ve deleted all caches and browsing history. This happens almost everytime I try to check my accounts.

@dreaontime Hi, please send us a private message for direct support on this issue, thank you.

@Voya accident insurance is terrible. Meeting with HR ASAP. I had a car wreck and because I have hardware in my foot they will not cover my ER visit or my Xray. Yet they covered the initial injury 7 years ago. DO NOT SIGN UP FOR THIS BENEFIT

@FalxFour Hi there, please send us a private message for additional support, thank you.

@Voya wow, I really love that you have undocumented password restrictions, such as being too long. Really helpful for those of us with password managers to keep our accounts secure /s Maybe hire some real software engineers?

@MattJablonsky86 Thank you for sharing this! We will share with our internal teams for consideration.

@Voya would be pretty awesome if there was an option to make extra loan payments when I have the extra money instead of just a full payoff.

@DenzyM Hi there, I am sorry for this experience. If you're ever having issues accessing your account please feel free to call (800)584-6001 M-F 8am-9pm ET and a member of our team will be happy to assist you, thank you.

@Voya my.voya.com is the most annoying portal Looks like you will give access to everyone other than the genuine customer I am trying to login to my web page and it keeps saying close the browser and restart

@Annie4535 Hi there, for any account related questions please call a member of our Customer Care team and they'll be able to assist you at (800)584-6001. Thank you.

@Voya Where can I find the % of income from U.S. Govt obligations for 2025 for your bond funds? Why is it that you are always SO late in providing this information?????

@jcphokie72 @EdwardJones Hi there, would you be able to send us a private message for more support, thank you.

Extremely frustrated with @Voya. Haven't had online access to my account in close to a year now, and despite my HR Department's best efforts, appear to be nowhere closer to getting it resolved. I'm sure my @EdwardJones advisor would love to transfer that money over.

@JeffFong6 Hi there, for any account related questions please call a member of our Customer Care team and they'll be able to assist you at (800)584-6001. Thank you.

@Voya You manage my company’s 401k and took my $250k out of INIIX - VanEck Intl Inv Gold Fund at $13.52 on Jan 17, 2023 and provided no reason for it nor another option for those who believed gold was going higher. Not happy with INIIX at $48 now. Can you provide the reasoning?

Is market volatility causing you to rethink your asset allocations? At Voya, we want to give you all the information you’ll need to make optimal decisions. go.voya.com/42eVwZi

@vkasthal Hi there, would you be able to send us a private message if you're still in need of assistance? Happy to help here.

@Voya I called customer service 4 times (30 mins on the phone each time) in the last 3 weeks to resolve an issue with my account. Each time, I am given a service ticket number stating that some will contact me in 48 hours. No one called me and I have to go through the process all over again. Pathetic customer service.

@rockyratan Hi there, we're happy to provide you assistance here. We sent over a private message to gather further information. Feel free to message us back for more support.

day 2 of no decision by @Voya

@Celeste_Jenkin We're sorry to hear this. Please send us a private message for additional support, thank you.

@Voya The worst company for FMLA on the planet Employees are horrible, rude and incompetent FMLA is extremely important to employees. Your colleagues should be getting everything right Don’t mess with our jobs

@stopspinskydvng Hi there, please send us a private message for more assistance.

@Voya Can you please stop breaking the app? This is the worst app I have ever used in my life. Leave it alone!!!!

Hi there, I'm sorry for this inconvenience. Are you still experiencing issues with the app? Please let me know so I can notify the technology team. Also if you ever need to check your account information please contact a member of our Customer Care team at 1 (855) 663-8692, thank you.

@Voya Why? Why on every single update you completely destroy this app? This has been ongoing and I wish my employer had never gone with you guys for our 401k plan.

@BWeat12 Hi there, I'm sorry to hear about this experience. Please send us a private message for direct assistance.

@Voya your people SUCK!!!!! No one returns calls despites multiple promises ...is this a way for Voya to keep money that belongs to it's customers?? Make your reps unreachable and irresponsible and the money stays with @Voya ???????

@5ryansloveosu Hi there, would you be able to send us a private message for assistance here? Thank you.

@Voya Why is it impossible to verify that an account change has occurred? Your customer service team wasn’t able to do so when the change was faxed 11/4/25? The customer service Rep today was useless. He also refused to let me speak to a Supervisor?! What?!

@wyldways Hi there, I'm sorry to hear about your experience. Feel free to send us a private message for more assistance.

On a Customer Service level, I'm convinced that @Voya sucks. ...Now I have to consider dropping them ...dammit

@RaklGps Hi there, I am sorry to hear about this experience. Would you be able to send us a private message for further assistance? Thank you.

@Voya how many “mandatory”, middle of a business day downtimes do you guys have? It’s pretty unforgivable and embarrassing. Maybe it’s time I approach my benefits team and request we move our accounts elsewhere if you can’t get your act together.

@AZ_Patriot1776 @USDOL Hi there, thank you for your interest in Voya Financial. To look for open positions please visit the career hub at godirect.wd5.myworkdayjobs.com/voya_jobs, thank you.

See @USDOL they are lying to you if they say they couldn’t find any applicants! They lie and say they post online when they do not. They are liars!

@Chadwagner5421 Hi there, I am sorry to hear about this experience. Please send us a private message for more support on this, thank you.

@Voya Is Voya like another United Health Care #UHC when it comes to medical denials? It seems they are, trying to cut payments with technicalities. #Voya As they have an interesting clause to not pay. First, the company denies receiving documents until the BBC got involved.