Vuma

@mr_sokhulu Hi nhlero, kindly DM us with your full address, and we will advise on the ISP contact details.

@mr_sokhulu Hi nhlero, please be advised that your first point of contact when you have an issue relating to your connection is your ISP . This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us).

@vumatel Afternoon. I don't have internet since this morning and I contacted Flycool on their WhatsApp number and communicated with their AI called Zoe and promised to transfer my complaint to a live agent and still not helped, and without internet

@Nomsa_Mandisa @TrevorMabaso21 @rainSouthAfrica @Vodacom Hi Trevor Mabaso, kindly note that we will refer to the DM sent and advise.

@TrevorMabaso21 @rainSouthAfrica @Vodacom @vumatel Rain is no difference.., day 2 with no connection

I will take my chances with @rainSouthAfrica I am sick and tired of intermittent and complaining to the so called "best network" I have put a request for cancellation of Fibre @Vodacom because of @vumatel . I can't anymore!

@musiings @webafrica Hi miss c, kindly advise on the area you reside in , and we will assist.

@vumatel @webafrica Hi. Fibre has been down since Wednesday. There is still no ETA on when it will be back up. What’s going on?

@Nomsa_Mandisa @TrevorMabaso21 @rainSouthAfrica @Vodacom Hi Trevor Mabaso, kindly DM us with your full address, and we will advise on your inquiry. We apologise for the experience thus far.

@Nomsa_Mandisa @TrevorMabaso21 @rainSouthAfrica @Vodacom Hi Nomsa Hlatshwayo, kindly advise on your Vumatel ticket logged with your ISP, and we will assist.

@molefexco @flydotcool Hi M_Life, kindly note that there is an outage in your area resulting in no connectivity for residents. Please use the following link for any network updates. vumatel.co.za/network-status

@vumatel @flydotcool No internet since last night just after 11 pm and there's no communication from either party and chat bots also not working this morning. Lines forever busy. Based in Rockville/ Moroka area. Your sure quick to switch off but never quick to communicate

@StewartMalcolm Hi Malcolm Stewart, kindly note that we have escalated your inquiry to our maintenance team to assist. The team will be in contact.

@StewartMalcolm Hi, thank you for connecting with us. We sincerely apologize for the inconvenience caused. Your ticket is currently with our maintenance team. Kindly be in the lookout for further updates. Kind Regards The Vuma Team

@vumatel please provide feedback on ticket number 01258886 - my ISP cannot provide updates as they have no communication from you, your team was on site at 11am this morning and no feedback. No service since 4pm yesterday.

@WJiyane27674 Hi Mthimbana Jix, kindly note that there is an outage in your area resulting in no connectivity for residents. Please use the following link for any network updates. vumatel.co.za/network-status

@vumatel hi no network coverage in Central Western Jabavu, Soweto. Please attend to the problem

@Grootman_Maseko @CityTshwane @nasiphim Hi Leon Maseko, kindly DM us with your full address and images of the damage, and we will assist.

@CityTshwane Honorable Mayor @nasiphim yesterday workers digging trenches for @vumatel fibre hit a water pipe in Mamelodi Extension 5 nearby the Community Hall, we dont know how Vuma plans on accounting for this but can we please get some assistance on this, now there is no water

@VoLKANO76 Hi The Rugby Whisperer - Beautiful Warrior,  please use the following link for any network updates. vumatel.co.za/network-status

@VoLKANO76 Hi The Rugby Whisperer - Beautiful Warrior, kindly note that there is an outage in your area resulting in no connectivity for residents. Please use the following link for any network updates. vumatel.co.za/network-status

@vumatel how long is this outage in Ferndale going to take we are struggling to run businesses here

@leonie_ogle @Afrihost Hi Leonie Ogle-Brooks, kindly provide us with your Vumatel ticket logged with your ISP, and we will advise on your inquiry.

@vumatel @Afrihost 3 days no Fibre. No power outage in my area. Been on whatsapp and calling for 3 days straight. Matter only tabled today. We dont pay 3 days short or get compensated for our airtime and data bought. Looking for other service providers friends. What a joke!

@bjtorlage Hi Joe Torlage, we will refer to the DM sent and advise.

@bjtorlage Hi Joe Torlage, kindly advise on the area you reside in, and we will assist.

@vumatel vumatel has been down all day. I’m not getting any response on the Web Africa (my service provider) chat line. Shocking service

@AK_B33 Hi AK 𝕏, kindly DM us with your full address, and we will assist with your inquiry.

@AK_B33 Hi AK 𝕏, kindly DM us with your full address, and we will assist with your inquiry.

@BaddieMish Hi Mihlali, kindly contact your ISP for any assistance with reimbursement for your downtime.

@vumatel what will happen happen for the number of days that I didn't use your service due to internet connection yet I paid full amount for the month

@aftershock416 Hi Aftershock416, kindly provide us with your Vumatel ticket logged with your ISP, and we will assist.

@vumatel Most of your Joburg network seems to be down, what's going on?

@XsapFF Hi, thank you for connecting with us, we have not yet received your DM, kindly resend. Kind Regards The Vuma Team

@vumatel refer to dm just for them to tell you we have escalated bro a simple cable replacement will take years for vuma to fix 😡😡😡🚮🚮🚮

@XsapFF Hi, thank you for connecting with us, we have not yet received your DM, kindly resend. Kind Regards The Vuma Team

@vumatel another empty promise fall filled by @vumatel for the 9th times no technician showed to my address 😏😡😡 i just can’t wait for month end so i can get rid of this terrible wifi🚮🚮