WB Games Support

This issue is now fixed and the Realm Klash season end rewards have been delivered correctly to Android players. Thank you for your patience!

Greetings Kombatants, we are aware some players did not receive their Realm Klash season rewards today. Thank you for your patience as we investigate the issue.

@ManWithNoGame45 Always happy to help however we're able!

@WBGamesSupport @Juliano12448941 Wow, I’m impressed support—thank you for hopping right on this request!🙏

The team @MKMobileGame just confirmed that the #TowerOfTime will be returning on April 1st (no fooling!) #MKMobile

@Juliano12448941 Hi Juliano! Please feel free to reach out to us at go.wbgames.com/MKhelp as we'd be happy to take a closer look at this and see if there's anything we can do to help - Once you've submitted a ticket we'll get back to you as soon as we can!

@ManWithNoGame45 @koldscorpion @MKMobileGame I have a question. I lost the email address I used to save my MK account in the new saving system. Is there any way I can change this email address?I can no longer access this email in the morning, is there a way...

@floydmkone Hey Floyd! Since our Social Support Team doesn't have the ability to assist with any account-related issues, please reach out to our Customer Support at go.wbgames.com/DChelp. Once you do, an agent will get back to you as soon as possible! Thank you!

@WBGamesSupport injustice 2 mobile solo raid has constantly crashed on me mid match, and caused me to lose attempts I never got to technically play through. Can this be fixed and/or compensated? I was so close to beating a tier 4 boss, and because my game crashed I lost 1 attempt

@a_d_j_a_n_i Thank you for the quick response! We'd recommend taking some time to go through these troubleshooting steps, as they should hopefully fix the issue for you: mortalkombatgamessupport.wbgames.com/hc/en-us/artic… Thank you!

@WBGamesSupport I’m on iOS.

@WBGamesSupport @MKMobileGame There are still some ads that cannot be closed.

@JionniD64304 Thanks for reaching out, Jionni! In order to better assist you with your account linking for MK11, please submit a ticket with us over at: go.wbgames.com/MKhelp. Feel free to let us know your 8-digit ticket number so we can confirm your submission.

@MKMobileGame I need help linking my mk11 account to my mk mobile account it's says I basically can't link it because it's already been linked can anyone help me because I didn't mean to link it to an account I don't use

MK11 Frost takes over in the Season of Kryogenics starting on February 27 ❄️ Get ready for special Challenge events, Krypt Store Specials, International Women's Day gifts & more! #mkmobile

@brodanadjer1 Thanks for your reply! If you've previously backed up your account, we first suggest following the troubleshooting steps at go.wbgames.com/MKmTech to see if it clears things up. If the loading issue persists afterwards, please don't hesitate to reach back out!

@WBGamesSupport The same android phone I don't want to lose my account please

@brodanadjer1 Hi Broda! Thanks for reaching out about difficulties logging into your MK Mobile account on a new device. Could you please let us know which platform you're playing on, Android or iOS? Was your old device using the same platform as your new one? We look forward to your reply!

@MKMobileGame hi everyone i have a new phone and i have to wait all day for diet what should i do help please i don't want to lose my account please

@LToneri Thank you for the follow up. We would like to link some troubleshooting steps over at go.wbgames.com/i2tech that might be able to fix the network issue you have been facing. If you require any additional assistance, please feel free to reach out!

@WBGamesSupport IOS iPhone 15

Killer Frost absorbs heat and turns it into cold! Check out her original gameplay trailer to learn more about her icy abilities. Get the Premium #FrostyPass to unlock this Legendary Hero at 2-Stars. #INJ2mobile youtube.com/watch?v=LNMxrG…

@LToneri Hey sageluffy! We understand that you're encountering a network error in Injustice 2 Mobile. Could you please let us know which platform you're playing on so we can share some troubleshooting steps with you?

@WBGamesSupport @SassyAssassin6 I have been having the same issue for the past four days as well and I paid for premium pass

@floydmkone Thanks for reaching out, Floyd! We've gone ahead and reported this bug with the Ghostface announcer to our team. You can also report this and other bugs here: bugs.wbgames.com/games/mortal-k… so other players can gather their reports and help our investigations. Appreciate it!

@WBGamesSupport ghostface announcer voice is bugged in MK1. When you click on “Field” stage, it switches to the default announcer saying “outstanding” automatically, even though I have ghostface equipped

@SassyAssassin6 Thanks for your reply and letting us know the troubleshooting steps you've tried so far. We recommend visiting our help article at dcgamessupport.wbgames.com/hc/en-us/artic…, and if the issue persists after following those steps, don't hesitate to reach back out!

@WBGamesSupport Don't bother wit reseting phone and clearing cache, i tried and still doesn't work. BTW I paid for Solo Raid Premium Pass

@SassyAssassin6 Hey there! Thanks for letting us know that you're encountering a network error in Injustice 2 Mobile. We'd be happy to send you some troubleshooting steps if you could kindly let us know which platform you're playing on, iOS or Android. Thanks in advance!

@Injustice2Go Again? @WBGamesSupport

@Tom18396610 Hey Tom, please submit a ticket at go.wbgames.com/MKhelp, so that a Customer Support Agent can take a look at this for you. After submitting a ticket, please keep an eye on your email inbox and spam folder, as the response will be sent via email. Thank you!

@MKMobileGame @WBGamesSupport What is going on? For the second time in a row I finished Elder God in Realm Klash and didn’t get any Epics.

3 Days Left to Complete the Season of Matoka! Finish Your Trials before the Kombat Pass ends on February 26. #mkmobile

@floydmkone Hey Floyd, thank you for letting us know about this bug. We've gone ahead and forwarded the information to the Game Team so that they can take a look at this. Should you encounter any other bugs in the future, feel free to submit a ticket at go.wbgames.com/DChelp. Thank you!

@WBGamesSupport there’s a bug on injustice 2 mobile for fury of the gods Shazam. His special 1 when upgraded is supposed to give 4 overload stacks if he has less than 20, but in battle he only gives 3 despite you’re supposed to get 4.

@AdrestianEmpres Hey there! We suggest taking a look at the Hogwarts Legacy Mod FAQ for players at portkeygamessupport.wbgames.com/hc/en-us/artic…, and scrolling to the bottom two sections if you're experiencing a bug after installing mods. We hope this helps!

@HogwartsLegacy @Horizon_VP @wbgames @WBGamesMTL @vpgamers_ @PlayStationCA Will You guys ever check levioso's first lesson bug? It happened when I first tried to play with mods downloaded from the game not third parties I had to go vanilla so I could skip that

Hogwarts Legacy #HogwartsLegacy

@NRGClixcloxy Hey there javier! We appreciate you for reaching out to us. As we can see our agent is reviewing your case and will reply to you as soon as possible. If you need any additional assistance, please reply back to the email and we would happy to help you out. Thank you!

@WBGamesSupport @kocetkov_m77696 I emailed the support and showed proof of purchases and I lost access to the account randomly and when I showed proof the support email stopped emailing me back