WB Games Support

Thank you for following WB Games Support! We're here to help. When contacting us please include: -The name of the game you need help with -The platform you are playing on (PlayStation®5, Xbox Series X|S, PC, Steam Deck, Nintendo Switch™, Android, iOS, etc.) -Any support ticket or help request numbers if you contacted us previously. -A clear description of the issue you are having. For account related issues, send us a DM. You can also find self-help resources at support.wbgames.com

@albashkShaikh We sent you a direct message regarding recovery steps for your account. We encourage you to read over and follow those steps first. If you need further assistance, please continue the discussion in our direct messages as sensitive account information may need discussing. twitter.com/messages/compo…

@WBGamesSupport Please help me

Please my old account mk mobile 11 recover @WBGamesSupport

@Fukky_Not_Fucky @MKMobileGame Hey there! Would you mind DMing us either your email associated with a linked WB Games account or a screenshot of your diagnostics page containing your account info (found in-game via the settings menu.) We'd love to look into this for you! twitter.com/messages/compo…

@MKMobileGame I didn't lose my account access but I stopped playing MK for a while but when I logged back in i couldn't find most of my cards and equipments and the ones that I saw the fusion levels was greatly reduced just like you guys nerfed my account Mind you I logged in the same account

🎬 Movie celebrations have begun in #MKMobile! Kollect #MortalKombatMovie inspired Kitana and Shao Kahn to unleash their cinematic power at your fingertips, and claim 10 FREE Movie Celebration Packs in your inbox! Get your tickets to Mortal Kombat II, in theaters May 8.

@SonyaFanAcc We sent you a DM about this, let's continue the discussion over there! 🙌

@WBGamesSupport Yes, I linked my old account. But it didn’t load my previous progress, I have the account from 2018 or before I don’t remember It had amazing characters at high levels. If you can help me, I’ll be happy

@xjm40 The free Johnny Cage pack would have been sent directly to your inventory upon logging into the game. No towers necessary!

@plantemichel @MKMobileGame Hey there Michel! We originally intended for 10 packs to be claimable via the shop, but due to a bug with the store listing, we instead sent those 10 packs directly to players' inbox in a single message. All your goodies should be accounted for!

@MKMobileGame There was only one free gift for the inbox ? I tough it was everyday. I did receive a pop up today but no day is there any error or what? I saw people’s having a lot of free packs and not me???

Hi there! As long as you've previously linked your WB Play account to the game, you'll be able to recover your progress by logging back into the same account in-game. For more details about this, check out this link: go.wbgames.com/MKmsave. If you still need help, reach out to us via DMs and we'll be happy to look into this further 🙌

@MKMobileGame I lost access to my old account that had all the characters because I went to log in again and they asked me to create a Warnerplay account But my characters didn’t come back

Behold, your PC specs for #LEGOBatmanGame! *Batcomputer not included.

Johnny's handing out swag to his #1 fans! Be sure to boot up #MK1 between May 1 - 3 to see an Exclusive Clip from the MKII and klaim a Digital Swag Bag in celebration of the movie coming soon! #MortalKombatMovie

@Andy446 Nothing at all! Just log in during the promotional period and it's yours😁

@MortalKombat And how much money will it cost us?

Impacted users should once again be able to load their 360 profile in back-compat games. Happy gaming!

@Arkham_Foxy Hi! We'd like to ask for more information on this, reach out to us here 👇 twitter.com/messages/compo…

@WBGamesSupport I'm trying to play Suicide Squad: Kill the Justice League and I main Boomerang but his special just turns everyone to ice and does zero damage :[ his boomerang is afflicted with fire and his grenades are afflicted with confusion... help :[

@Baymax2311 Thanks for the info! After looking into it on our end, the team has identified the issue and a fix should be rolling out in a future update! 😄

@WBGamesSupport Yes.. I tried multiple times.

Elder Swamp Thing invades the Arena! This Gold Hero from Justice League Dark strikes with deadly spores, poisonous spikes, and vicious vines. Enter the Arena now for a chance to face Swamp Thing and win Hero Shards! #INJ2mobile

We are aware that some players are encountering ad refresh issues in the current Tower events. We apologize for this inconvenience. The Vought Tower and the Fatal Klassic Tower have been extended by 1 week while we work to resolve the issue. Thanks for your patience!

@Baymax2311 Are you still unable to reforge that piece of equipment after re-launching the game?

@WBGamesSupport When I do the free reforge, it starts loading and stays like that. So I had to quit the game and reopen again.

@Baymax2311 Hey there! Have you completed the free reforge you have queued? That may be preventing you from reforging your other effects.

@Injustice2Go What should I do.. I mean I can’t reforge any of it. Please help.

@cavamaster69467 @MKMobileGame Hey there! If you send us a DM further describing your issue, along with the email and/or MKM account you need help accessing, we'd be more than happy to help! twitter.com/messages/compo…

@MKMobileGame Hello, good afternoon. I don't know if you can help me. I lost my WBGames email and I can't log in. What can I do? I can only log in with the old method. Please help me.

Protector of Earthrealm since 1992, Klassic Raiden wields Elder God strength and powerful lightning attacks. Last chance to get him from the Krypt Store! #mkmobile

@vistnykmyru13 You're welcome! While we can't provide a timeframe for when the fix will be deployed, rest assured that this is an issue that we will have addressed ASAP. We want you all back in the fight as much as you do! 🥷

@WBGamesSupport Hello! Thank you for your reply! Any chance that the issue with the ad rewards will be fixed before the update 7.3?

Hey, @ManWithNoGame45. There's a problem with these refresh attempts and recharge team videos in MK Mobile. Sometimes, I don't get my reward, not even after reopening the game.

Hi Vinejaw! For now, there is no news we can share for what you've reported prior on the game's ray tracing details. In the meantime, please check out our bug report website at mortalkombat1.bugs.wbgames.com there you can create, find, and vote for any posts on issues you share with other players which helps us have a tally on what needs to be done. Thanks!

@WBGamesSupport For a negligible performance boost. Any word on a fix for PC? @WBGamesSupport 2/2

Ray tracing reflections in MK1 look shit now even on high. Tried reverting drivers and tweaking every setting, but nothing fixes the noisy, low detail reflections. Looks like a patch altered the rt implementation or Windows 11 did, since older screenshots predate the win11 update

Hey there! We’re sorry to hear that Biscuit ran off before you could catch her. If you’re able to reload the game from an earlier save before opening the cage, please give that a try. If not, return at night and cast Revelio around the area. As a last resort, you could abandon the quest from your menu and try again. Use Disillusionment to sneak up on the mooncalves, and cast slowing spells like Arresto Momentum to make sure you can catch Biscuit before she runs off again!

@WBGamesSupport please help with the side quest Take the Biscuit on Hogwarts Legacy. I started the quest, unlocked the cage but Biscuit ran away,nowhere to be seen. I've seen this is a glitch. Is there a patch yet to fix this?