Wise

@YitianG443 @wisesupport Hi, please avoid posting private or sensitive details publicly as it isn't safe. Contact us via email, phone or chat so we can help securely: wi.se/help Our Community Guidelines explain more on how we protect your privacy: wi.se/social-guideli…

@Wise @WiseSupport I am a victim of identity theft. I NEVER had a Wise account, but scammers just used my details and phone number ( +49 17645170494 ) to open a fraudulent account. I have the SMS proofs. Please FREEZE this account immediately to prevent money laundering!

@prayloveat Hey Mine, we've just replied back to your DM. Be sure to check it out and follow any instructions there. Thank you!

@Wise €10,000 transfer cancelled due to a “name mismatch” (same account holder!), but still no refund. Submitted all documents and keep getting delayed. This is unacceptable. @Wise fix this now. What are you doing with our money? Where is the money?

@a_gboru Hey, Austin. We’ve recently updated the design of accounts to make it easier for customers to see and manage their money. For more info on this, check here: wi.se/wiseaccountnew…  That said, if you have any other questions, feel free to DM us. We're here to help ☺️

i like testing financial apps especially in this crypto neobank era. @Wise what is next?

@8847Kaur57281 Hey there. We've gotten back to your other comment and DM with more info on your case. When you have a moment, feel free to take a look, and get back to us there with any questions you have. We're here to help.

@Wise I urgently need help. I cannot complete my account setup because your system says an existing account matches my details, and my account appears closed even though I never used it. Please assist. I have already contacted support.

@8847Kaur57281 Hey there. We certainly understand the significance of your situation, and have gotten back to your DM with more info. Feel free to take a look, and get back to us there with any other questions you have. We're here to help.

@Wise I urgently need help. I cannot complete my account setup because your system says an existing account matches my details, and my account appears closed even though I never used it. Please assist. I have already contacted support.

@prayloveat Hey there. Please keep in mind, we won't be able to share any case specific info with you pubically. But, we'd be more than happy to look further into things for you. To do so, please DM us your transfer number. We'll take a look, and get back to you there with more info.

@alternatzkun @alternatzkun We've replied to your DM. Just note that the support through e-mail and social media is not instantaneous, but we always respond as soon as possible. For urgent cases, you can call us using the information in our help center: wi.se/help

@Wise PLEASE RETURN MY MONEY BACK. YOU JUST MADE MY MONEY DISAPPEARED. I TRIED TO TRANSFER MY MONEY FROM MY BANK APP TO YOUR APP. WHEN IM ALMOST DONE WITH MY BANK TO APPROVE THE PAYMENT. YOUR APP TOLD ME THAT MY DOCUMENT ISN'T MATCHING WITH YOUR DOCUMENT CRITERIA. SO I DECIDED...

@alternatzkun We're here to help. As a regulated financial institution, we follow strict global rules to ensure your money is safe and transparent. We don't lose funds. DM us or visit wi.se/help so we can investigate your transfer and ID verification: wi.se/-id

@Wise LOSING MY MONEY IS NO JOKE @Wise YOU MUST FACE MY PROBLEM FIRST @Wise

The DJI Neo 2: tiny drone, sky-high shots, big main-character energy 🚁 It's price varies worldwide... how much is it where you are? 🌍

@alternatzkun We're here to help. As a regulated financial institution, we follow strict global rules to ensure your money is safe and transparent. We never "disappear" with funds. DM us or visit wi.se/help so we can investigate your transfer and ID verification: ...

@AlinEugenC @AlinEugenC It's always a pleasure, Alin 😊️ In case you're interested again in getting HKD account details, please follow the instructions from our last message or reach out to us so we can get to the bottom of your case. We'll be glad to help!

It would better work on just : USD, Israeli shekel and Singapore dollar ⁦@Wise⁩

@AlinEugenC @AlinEugenC It's always a pleasure, Alin 😊️ In case you're interested again in getting HKD account details, please follow the instructions from our last message or reach out to us so we can get to the bottom of your case. We'll be glad to help!

Why is wise app returning an error when I agree to pay 31 USD the standard fee for multi currency and agree to Hong Kong Dollars account terms @Wise

@AlinEugenC Hello, Alin! We've replied to your other public comment on: x.com/AlinEugenC/sta…. DM or reach out to us with your registered email on: wi.se/help, in case of any doubts.

By the way it didn’t return an error on Chinese Yuan - only on Hong Kong Dolars - why? ⁦@Wise⁩

@AlinEugenC Hello, Alin! We've replied to your other public comment on: x.com/AlinEugenC/sta…. DM or reach out to us with your registered email on: wi.se/help, in case of any doubts.

@AlinEugenC Hi. Please check your eligibility to open HKD account details here: wi.se/hkd-account-de… and perform some troubleshooting steps: wi.se/webtroubleshoo…. DM or reach out to us with your registered email on: wi.se/help, in case of any doubts.

@wanguwamajani Hi! It's always a pleasure to help. We've just replied to your DM with important information and instructions. Please check your inbox as soon as possible 😊️

Hello @Wise thank you for the refund the other day. Today we have another problem. Please see your DMs

@alexgavardev @alexgavardev Yes, Alex. We provide support 24/7. Just note that the support through email and social media is not instantaneous. For urgent cases like these, it's vital to call us for real time assistance, using the contact information from the link above. We'll be glad to help.

@Wise @Wise closed my professional account because my SIRET number was flagged as invalid. I simply got a new one after an admin update and forgot to update it. A simple warning email would have been enough to fix this in 2 minutes. Instead, my account is closed with money stuck inside

That “wow, I actually can afford this trip” feeling 🌄

@alexgavardev We're sorry to hear about that, Alex. Human agents carefully review every deactivation to ensure fairness. Learn more about appealing to deactivated accounts here: wi.se/accountdeactiv…. For business account questions, reach out at: wi.se/help

@FrankenCass We hear you and we've replied back to your DM, so be sure to check it out and follow any instructions there. Thanks a lot.

@Wise has a block on my account and won't respond to emails. They are ignoring my urgency and need for my money. They have said my account is active but it isn't. Terrible service. Better off with a competitor

@Tedisiek You're completely right to be frustrated. Knowing the system is fixed now doesn't help with the fact that your transfer was already rejected. Please send us a DM with your registered email address, so we can take a closer look at this.

@Wise I fail to understand why a technical issue on your end which rejects incoming transfers should be my problem? Asking me to contact the company making the transfer to tell them to resend the money is actually ridiculous. Your support are next to useless. Telling me to re install the app. (It’s not an app issue) Totally unacceptable. If you can’t be trusted with relatively small amounts of money then this is going to be the end of our dealings with you.

@prasannar06 @prasannar06 We hear you. This feature is only available to customers who can hold multiple currencies in Wise account: wi.se/currency-avail…. Feel free to drop us a DM if you have any other questions.

@Wise why QR code scanning option is not showing in my wise app (India) In the website it mentioned for all customers