Wallis Help

@dancesue3 hi there! thanks for reaching out today! For now, can you kindly send us over a DM? So that we can get this sorted for you. - Ivan

@WallisFashion @Wallis_Help Your dedicated customer care is not working

We've now opened a dedicated customer service account! For help with your order or general enquiries, please contact @Wallis_Help ⭐️

@dancesue3 Hi there, please send us a private message so I can assist you further. - Nicca

@WallisFashion @Wallis_Help I bought a Wallis coat at Christmas and it’s only been warn a handful of times and it’s all bobbly on the arms front on shoulder they don’t class this as a fault I don’t know how many coats I’ve had but they last longer than four months it’s it’s an evening coat as it’s white ?

@Hionart7 Hey there, please DM us with your order number and email address so we can get this sorted for you. - Ellie

@MahoneyEliese Hi, Thanks for bringing this to my attention, I'm sorry that you still haven't received your refund just yet. For me to advise you further can you please send over a direct message for me? - Juniena

@Wallis_Help Hi, you received my return on 8/2 but I still haven’t had my refund for the wrong item I received

@emmabalmer4 Hello Emma, I'm sorry to hear that you have not yet received your refund. For me to be able to assist you with this please can you send me a direct message of your order number and email address? Speak soon. - Rhena

@oliviawood01 Hi Olivia! Thanks for making me aware of this. Kindly send us a private message and I'll look into this further for you. Hope to hear from you soon! - Rannel

@Wallis_Help hi can I return two orders in one parcel?

@FelicitaJusof Hi there. Please DM us about your order so that I can look into this for you. Thank you. - Anthony B

@Wallis_Help @Wallis_Help Hi, I am trying to track my parcel that appears to have not even left the warehouse or shipped yet although the order was made on the 30th of Jan. My order number is YUJ101246408 Can you please provide an update on this?

@cindersindubai hi there! Thanks for reaching out today! For now, can you kindly send us over a DM ? So we can assist you further and get this sorted for you. Your response is highly appreciated. - Ivan

@Ridwan68669378 Hello there, Could you please send us a DM so that I can advise you with it? - Serwin

@Wallis_Help hello can u please get a new delivery partner. Paid for next day delivery and @RoyalMail @RoyalMailHelp still aint delivered it..4 days late #terrible

@marie_hardwick Hi Marie, I am sorry to hear about that. Let me have a look into this for you. Could please send over your concern via DM so I can assist you further with this? Hope to hear from you soon! - Mart

@boohoo please send someone from your customer services team to teach @Wallis_Help how to do refunds quickly and efficiently as there customer Service is appalling and they seem unable to refund people after 4 weeks of saying the refund is on the way yet you do it in afew days

@angela_cassidy Hi, I'm glad you told me about this issue. Sorry about this. Please can you drop us a private message and I'll get this looked into for you. Thank you. - Johnalfred

@Wallis_Help I've signed up to your newsletter for the 15% discount, however I'm getting 'The promo code entered has expired or has not been recognised, please check your spelling and try again.' spelling is correct - can you help I'd like to place an order today

@falgunid01 Hi, Hope you are well. Please could you send me a DM along with your order number and email address so I can check assist you further. - Manilyn

Please can I have an update @Wallis_Help still waiting for refund!!!

@Wallis_Help hello I am waiting for two refunds!!!! For ages, please look into this as a matter of urgency!! I have sent messages!

@falgunid01 I'm really sorry about this, Falguni . Don't worry, upon checking this to our relevant team they are taking this as a priority so your refund will be processed the soonest. Thanks - Danelyn

@marie_hardwick Hi Marie, Can you please send us a private message or DM so we can assist you further? - Katyleya

@Wallis_Help please can I get a help phone number as i am getting nowhere with your online text message service which I’ve been on since 26/12 chasing my refund of £365.20 for goods you have acknowledged receipt of on 9th Dec but for which I still haven’t had my refund🙁

@SJ85738208 - Dominic

@Wallis_Help you took £162 from me, didn’t process the order and your customer service team are not resolving this and keep asking for info they have or sending me blank emails

@SJ85738208 I am sorry to hear that you are having an issue here. I will sort this out for you. Could you please send us a DM with your order number, and email address, so we can look into this for you? Speak to you soon! - Dominic

@MalkahWalker Hi, I'm sorry to hear that, kindly send us a direct message including your order number, email and address with post code to assist you further. - Berna C.

@WallisFashion @Wallis_Help I have not received my refund amount and it’s been over a month. You don’t have a complaints department either. Can you immediately look into it?

@wendyplatt Hi, Thanks for bringing this to my attention. For this, can you please send us a private message in order for me to look into this further? Thank you! - Joshua C

@Wallis_Help my parcel has been showing this for over a week. It is late. Please chase your courier. This is a present.

@BeckieLBrown Hello. Thanks for raising this concern with me. If you could send us a Direct Message or Private Message then that would be much appreciated. - Ardielyn

@Wallis_Help even with everything going on at Royal Mail, my parcels through them have arrived faster than my Wallis delivery. Why oh why do you use Evri! 6 days and counting and if it’s not here by tomorrow then it’s bugger all use and all being sent back!