Water Plus

@Shaisthathabas1 @lozzigee Hi Lauren Please can you send us a DM with your account details, and I can get someone to have a look over this for you. Thank you Kerry

@lozzigee @WaterPlusUK Dm me

@WaterPlusUK thanks for wasting 4 hours of my time! Total rip off company, I said I will pay so I do not have to deal with them anymore! And they still manage to cut me off!! #watersupplier #ripoff #frustrated #poorcustomerservice

@LesTwigg @paullewismoney @MartinSLewis @CCWvoice I'm glad to hear that you've now been contacted by your complaint handler Les. They'll contact you again with a resolution soon. Hope that I've been of assistance in moving this issue in the right direction for you. Sam

@paullewismoney @MartinSLewis What do you do when @WaterPlusUK keep invoicing for a supply that isn't yours and @CCWvoice can't (won't) help? 18 months dealing with idiots is getting tedious (and expensive)...

@TriciaPedlar Hi Tricia I am so sorry to hear about this! Could you send us a DM with the account details and we can have a look into this for you. Thank you Kerry

@WaterPlusUK please DM me about the £3000+ you've just stolen from my 83yr old father's account with an inaccurate DD, based on a supposed Actual reading that we've just unearthed the meter and it cannot be read - as he's reported multiple times over the last 2 years. Normal monthly bill £30

Start your July with accurate bills🌟🌷 Accurate readings mean accurate bills—help us ensure you're only paying for what you use. Log in to MyAccount to stay on top of your usage and keep your bills up to date🔗 orlo.uk/QbUFL

@LesTwigg @ccw No problem Les, I'll chase this up for you tomorrow also. Sam

@WaterPlusUK @ccw Thanks for your help.

@WaterPlusUK Really thought you were going to solve your problem this time. But we're back to unanswered emails and incorrect bills. PLEASE sort it out. It's getting beyond a joke now

@LesTwigg @ccw Thanks Les, Appreciate your assistance with this. I'll pass these details over to your complaint handler. Sam

@WaterPlusUK @ccw Best time to catch me is between 10.30 - 11.00 or 13.00 - 14.00, or all day on a Friday

@LesTwigg @ccw Hi Les, Your complaint handler tried to call you on the number ending 3086 on 4/12/2025 unfortunately this was without success. Please email me on sam.davis@water-plus.co.uk with your contact number and a time tomorrow when you'll be free for a call? Sam

@WaterPlusUK Additionally, according to Grok, billing for a service which has not been provided could be considered as fraud. As Water Plus are fully aware that these invoices are for a supply we are not responsible for, it would appear this is clearly the case. @ccw

@LesTwigg Thanks for your cooperation Les, I've seen the email and am now in conversation with the agent and team leader to look at a resolution for you. Sam

@WaterPlusUK Thanks Sam. I have just sent an email. Unfortunately, after 18 months trying to resolve this, I don't hold out much hope...

@LesTwigg @CCWvoice Thanks Les, Let us know once you've sent this in so that I can check the mailbox for this contact and I'll then be in touch with our complaints team to get picked up for you. Sam

@WaterPlusUK I will, but that's the same email address that we use and never get a reply (other than an received acknowledgement). It appears to be a deliberate tactic to prevent @CCWvoice from getting involved (It's been successful for over a year!)

@LesTwigg I understand Les, Can you email service@water-plus.co.uk with a brief breakdown of the issue you're facing giving enough details for us to identify the account in question? If you give a subject line of 'Complaint' we'll get this picked up asap. Sam

@WaterPlusUK I can't DM you because you are not following me. Obviously not information to be left public

@LesTwigg @LymmAFC Hi Les, Can you confirm the full address that you're receiving bills for? Do you also have any details of the person who is meant to be contacting you so that I can get this actioned for you? Sam

@WaterPlusUK @LymmAFC Maybe you are able to get contact details for our "sole point of contact" who never replies to emails and doesn't ring as promised. By the way, it isn't 'our' account, that's the whole point!

@LesTwigg @LymmAFC Thanks for clarifying the situation Les. Sorry to hear that it's gotten to that stage. If you need us to look into anything on your account, please do let us know. Sam

@WaterPlusUK @LymmAFC I believe we are now at what is known as and impass, where you are prepared to do no more but still expect us to pay for somebody else's water! It's now back with the Consumer Council for Water to resolve and claim compensation for our lost days sorting a problem of your making.

@LesTwigg @LymmAFC Hi Les, Can you send us a DM with your Water Plus account details so that we can check up on this for you? Sam

@LymmAFC @WaterPlusUK I thought we had problems at 1 1/2 years! Hopefully you got yours sorted although it's like herding cats dealing with Water Plus. We are unconnected with the property we are billed for but trying to find who is actually responsible is clearly more difficult than random bills!

@LymmAFC Your complaint handler has now been in touch and requested some supporting information for your dispute. We're glad to have been of assistance in moving your dispute in the right direction. Sam

@WaterPlusUK If not today, maybe tomorrow?

@LymmAFC Hello, I have asked your complaint handler to contact you, and they have said they will in contact with you today. They have your mobile number and they will go through everything with you. Thank you

@WaterPlusUK DM sent, again. We're over 2 1/2 years into this and yet still nobody at Water+ appears to understand what we tell them

@LymmAFC Thanks for getting in touch directly, we'll pick this up with you via DM.

@DanteHarker I am sorry, I haven't seen a DM come from yourself, so I am unsure who's replied. Please send us an email with your details to myaccount@water-plus.co.uk and I will get this picked up. Thanks,

@DanteHarker I am sorry to hear you're facing this issue I would like to look into this to see what has been sent and why you were unable to edit this so that we can provide feedback and improve our services. If you could send us some details over I would be happy to investigate. Thanks,

@DanteHarker Hi Dante, This seems a bit unusual, could you please send us a DM with your account number & name and billing address postcode so that we can have a look into what has been sent? Many thanks, Sophie

@DarkDestroyerUK @artyloon Hi Peter, Can you send us a DM with your account number and details, and we will have a look into this for you. Thank you Kerry

@artyloon @WaterPlusUK We've been billed - incorrectly - by Water Plus for £37k.

Start your June with accurate bills🌟🌷 Accurate readings mean accurate bills—help us ensure you're only paying for what you use. Log in to MyAccount to stay on top of your usage and keep your bills up to date🔗 orlo.uk/knHD9