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#Active Outage: A select group of customersIn Port Orchard# may be experiencing an unplanned commercial power event that is #impacting your service.# Our team has been notified and are working to restore connectivity as quickly as possible. We appreciate your patience.

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@EngineerBarbie Hello Nikki! We can certainly look into this for you, please direct message us for help.-Nadia

@WaveConnects Hi Astound team! 2nd year in a row your team has printed the wrong email I. The privacy announcement to remove our information. Phone@astound.com bounces every single time. Can you fix this?

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@edmondchang Good morning! We strive to provide excellent customer care and want to know more about your concerns. Please send us a DM. -Jackie

I just had the most frustrating experience with Astound Broadband customer service... I miss when it was still @WaveConnects... I guess this is what you get when you get too big and being a longtime customer means nothing... /sigh

@tobykraft Hello Toby! We will be happy to assist you with your connection, send us a DM in order for us to better assist. -Jacklyn

@WaveConnects Really bad service in Evansville IN today

@MissLysWrites Hello! We are here and will be happy to assist you, feel free to send us a DM for assistance. -Jacklyn

@WaveConnects Atleast once a month with you losers

@mann_p0912 We replied to your message. See you there! -Melissa

@WaveConnects Sent a message

@WaveConnects you guys now owe me 2x $200 Amazon gift cards for promos I accepted and signed up serveice for. Your customer service gives me the run around copy and paste response “someone will reach out in 1-2 days” and no one ever does. Are you guys going to make it right or??

@RichMoran4 Hi, Rich! Please send us a DM so we can check on your connection. -Jackie

@WaveConnects No Internet in Echo Lake area?

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*checks calendar* 🛒 Better WiFi: bit.ly/4mYXisb

@Celtic_Roots_ Not the experience we'd like you to have. I understand your concern. Please DM us so we can help. – Nicole twitter.com/messages/compo…

@WaveConnects Three times tonight my connection dropped, no outage reported in my area. This is s almost daily occurrence.

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24 chefs, one unforgettable showdown. Season 5 premieres at 8pm on @FOXTV with Astound TV: bit.ly/48shQFa

@Yash25150922 Hello! We will be happy to assist with your internet connection, send us a DM so we can help. -Jacklyn

@WaveConnects Paying for “high-speed” internet but getting nonstop slowdowns, outages, and dropped connections. Customer service just says “reset your router” and billing is a mess. Been without internet for 4 days writing this on mobile data. Astound? Yeah, I’m astounded it’s this bad.

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