WeTransfer

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WeTransfer

WeTransfer

@WeTransfer

Send files securely and collaborate seamlessly on all your big ideas with our set of creative tools. Need help? → https://t.co/v7P9yYaWYS.

Amsterdam | London | New York Katılım Ekim 2009
881 Takip Edilen42.1K Takipçiler
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WeTransfer
WeTransfer@WeTransfer·
No more pointless downloads 👏 👏 👏 With Previews, you can view files directly in WeTransfer, on any device. When sharing, choose between preview-only, download-only, or both. Previews are hot right now—there's already been 59M! Read more: bit.ly/WeTransfer-Pre…
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WeTransfer
WeTransfer@WeTransfer·
@anum147 Hi! To proceed with your request, please respond to one of the auto-replies you received, and this will redirect you to our Support team. Thank you!
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Anum Ali
Anum Ali@anum147·
@WeTransfer need help with a refund! Keep getting auto replies
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WeTransfer
WeTransfer@WeTransfer·
@Appeal_Design Hi! You must've enabled the 'tracked' download mode for your transfer. With this mode, recipients need to verify their email address before they can download. If you choose 'public' download mode instead, anyone will be able to download the transfer without email verification.
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Appeal Design
Appeal Design@Appeal_Design·
@WeTransfer Today, my customers told me that they are getting a warning "The sender has requested that you verify your email address before downloading this file." This is a junk feature, and I think I will cancel and go to a different platform if this persists.
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Artists Blacklist
Artists Blacklist@TABlacklist·
When accountability is lacking 🤷 @SkaavArt has threatened us with legal action based on inaccurate information. Having a .eu domain does NOT obligate us to publish an imprint. However, YOU should do!
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WeTransfer
WeTransfer@WeTransfer·
Keep tabs on your transfers 👁️‍ You can now get a detailed timeline of previews and downloads per recipient by sharing with Access control set to Tracked or Restricted. For a quick glance at how your transfer’s landing, open any transfer from your transfers list to see a running tally of total previews and downloads. No more “just checking in” pings or refreshing your inbox hoping for a reply. Transfer receipts are just a setting away. 💁‍♀️
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Caroline Loncq
Caroline Loncq@caroloncq·
@WeTransfer Hey, Wetransfer, is everything ok your end? Having trouble sending files today...
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WeTransfer
WeTransfer@WeTransfer·
@authormariacox Hi! A reply to your Support request was sent to you today. Could you please check your inbox? Unfortunately, we cannot assist with any account-related questions here on social media due to security reasons and platform limitations.
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Maria Cox
Maria Cox@authormariacox·
@WeTransfer I have submitted 3 tickets to get a refund. The system is set up so that you are UNABLE to press submit. Contact me, please. piorkm at gmail
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WeTransfer
WeTransfer@WeTransfer·
@authormariacox If you reply to this email, your ticket will be reopened, and our Support team will be happy to continue working on your request. Thank you!
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WeTransfer
WeTransfer@WeTransfer·
@authormariacox Hi! We can confirm that replies were sent to both tickets you submitted. Could you please check your inbox and the spam folder? If you still need help, you can send a new reply in the ticket 2262379 and our Support team will be in touch with you. Thank you!
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WeTransfer
WeTransfer@WeTransfer·
@authormariacox Hi! Could you please send us a DM with your ticket number? We'll be happy to look into this for you. Thank you!
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The Real Not Your Mamas 50
The Real Not Your Mamas 50@maxie_leslie·
@WeTransfer I’ve been trying to get my account canceled with WeTransfer for the past two months. I was just charged again today. I want my money back. I am livid!!!!  what information do you need from me to make this happen?
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WeTransfer
WeTransfer@WeTransfer·
No more pointless downloads 👏 👏 👏 With Previews, you can view files directly in WeTransfer, on any device. When sharing, choose between preview-only, download-only, or both. Previews are hot right now—there's already been 59M! Read more: bit.ly/WeTransfer-Pre…
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Music, Film & RE Investments
Music, Film & RE Investments@investandcreate·
@WeTransfer hey, I have canceled the service but you still keep trying to charge my card. There seems to be no fix for it. What can you do to help?
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Hivenet
Hivenet@hivenet_cloud·
Turns out, it only takes one buried sentence to make the whole internet nervous about where their files end up. Of course, for @WeTransfer, it was just 'poor wording'. We call it 'getting caught'. Read more here: buff.ly/uHOnNBj
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WeTransfer
WeTransfer@WeTransfer·
@luca_lucaboi Hi there, Thanks for your message. It sounds like the £3.99 charge went through but you still can’t access the video, so first check whether this was a paid file purchase or a subscription. **If this was a paid video purchase** 1. Open the download link from your **order c...
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Federico Barbarossa
Federico Barbarossa@luca_lucaboi·
Are @WeTransfer pissing me off today I paid £3.99 to download a video and can’t as has to be on unlimited subscription scam! I only want one video FML!
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WeTransfer
WeTransfer@WeTransfer·
@cbrettharrell Hi! Thank you for your suggestion. We'll make sure to forward your feedback to the relevant team!
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Brett Harrell
Brett Harrell@cbrettharrell·
@WeTransfer Please flip flop the preview and download icons positions. Everyone automatically clicks on the first from the top (preview) when they just want to download.
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Michael Jones
Michael Jones@Mike_Immigrant·
@WeTransfer Suddenly the recipients of my transfers cannot open many files. Is there a problem?
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WeTransfer
WeTransfer@WeTransfer·
@antonjw Hi! As much as we'd like to help you, unfortunately, we will not be able to offer any suggestions or investigate your case here in the thread because of the platform limitations. We'll be happy to take a closer look into this if you submit a ticket. Thank you!
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WeTransfer
WeTransfer@WeTransfer·
@FranciTheGeek We can’t comment on the status of law enforcement requests that are under review. Please follow up with your local law enforcement officials.
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Francis Kamau
Francis Kamau@FranciTheGeek·
Hello @WeTransfer A case of cyberbullying was forwarded to your law enforcement team 7 days ago with anticipation of cooperation. No response has been received despite multiple reminders. Please can you provide guidance on way forward
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