WeTransfer

No more pointless downloads 👏 👏 👏 With Previews, you can view files directly in WeTransfer, on any device. When sharing, choose between preview-only, download-only, or both. Previews are hot right now—there's already been 59M! Read more: bit.ly/WeTransfer-Pre…

@luca_lucaboi Hi there, Thanks for your message. It sounds like the £3.99 charge went through but you still can’t access the video, so first check whether this was a paid file purchase or a subscription. **If this was a paid video purchase** 1. Open the download link from your **order c...

Are @WeTransfer pissing me off today I paid £3.99 to download a video and can’t as has to be on unlimited subscription scam! I only want one video FML!

@cbrettharrell Hi! Thank you for your suggestion. We'll make sure to forward your feedback to the relevant team!

@WeTransfer Please flip flop the preview and download icons positions. Everyone automatically clicks on the first from the top (preview) when they just want to download.

Keep tabs on your transfers 👁️‍ You can now get a detailed timeline of previews and downloads per recipient by sharing with Access control set to Tracked or Restricted. For a quick glance at how your transfer’s landing, open any transfer from your transfers list to see a running tally of total previews and downloads. No more “just checking in” pings or refreshing your inbox hoping for a reply. Transfer receipts are just a setting away. 💁‍♀️

@Mike_Immigrant Hi there! 👋🏻 We'd love to help! Please submit a ticket to our Support team using the Contact Support form at: help.wetransfer.com/hc/en-us/reque…? so we can better address your questions and concerns. Thanks!

@WeTransfer Suddenly the recipients of my transfers cannot open many files. Is there a problem?

@antonjw Hi! As much as we'd like to help you, unfortunately, we will not be able to offer any suggestions or investigate your case here in the thread because of the platform limitations. We'll be happy to take a closer look into this if you submit a ticket. Thank you!

@WeTransfer your website is down

@FranciTheGeek We can’t comment on the status of law enforcement requests that are under review. Please follow up with your local law enforcement officials.

Hello @WeTransfer A case of cyberbullying was forwarded to your law enforcement team 7 days ago with anticipation of cooperation. No response has been received despite multiple reminders. Please can you provide guidance on way forward

@antonjw Hi there! 👋🏻 If you're experiencing any issues, please submit a ticket to our Support team using the Contact Support form at we.tl/submitrequests so we can better address your questions and concerns. Thanks!

@willhenrywarren Hi there! 👋🏻 We'd love to help! Please submit a ticket to our Support team using the Contact Support form at we.tl/submitrequests so we can better address your questions and concerns. Thanks!

@WeTransfer WeTransfer has stopped reliably sending notification emails to the person being sent the files. This is happening to my whole team. Is this a known issue?

@TfV2103_0302 Hi there! 👋🏻 If you're experiencing any issues, please submit a ticket to our Support team using the Contact Support form at we.tl/submitrequests so we can better address your questions and concerns. Thanks!

@WeTransfer , once a reliable brand. Now it just doesnt deliver what it promises.

@modernbeauty_ Hi there! 👋🏻 We'd love to help! Please submit a ticket to our Support team using the Contact Support form at we.tl/submitrequests so we can better address your questions and concerns. Thanks!

@WeTransfer Hi, website is down and there is no way of reporting it? Error 402 happening and no way of troubleshooting ofc.

@Bigjohnsonlfc We are sorry about this. Could you please send us a DM with your email address and the ticket number? Thank you!

@WeTransfer We have just noticed we have been charged nearly €2000 up from €120. We sure would like to communicate with a human instead of going around in circles with an automated response. Please can you help? thanks,

@Bigjohnsonlfc Hi! If you reply to the first email you received, you'll be redirected to our Support team and they'll be happy to help you with your request. Thank you!

@FranciTheGeek Hi! We can see that you received a reply on March 4. Could you please look for that email and follow the instructions outlined there? Thank you!

Hi @WeTransfer Following your request for a court order in relation to a cyberbullying investigation, the order was duly shared with your Law Enforcement team. Kindly confirm receipt and advise on the timeline for compliance and data disclosure.

@WeTransfer Your platform was used to execute a cyberbullying incident. I reached out 10 days ago with ticket number 2183042 but no response yet. Please assist. It’s urgent

@FranciTheGeek @FranciTheGeek You're most welcome, Francis 🙂️

@FranciTheGeek @FranciTheGeek

@FranciTheGeek Hi. We have received the email. Please wait until our colleagues get back to you. Our average response time is 48-72 hours. Thank you!

@FranciTheGeek Hi there! 👋🏻 We'd love to help! Please submit a ticket to our Support team using the Contact Support form at: help.wetransfer.com/hc/en-us/reque…? so we can better address your questions and concerns. Thanks!

@batchnotnormal Hi there! 👋🏻 We'd love to help! Please submit a ticket to our Support team using the Contact Support form at we.tl/submitrequests so we can better address your questions and concerns. Thanks!

@WeTransfer I’m having issues sending a couple small files via the web browser & I keep getting directed to download the app. Is this problem isolated to me or is an issue taking place causing this? I have never had any problems previously.

@ChiluLemba I can see that you received a reply from our Support team on Monday. Please feel free to follow up with them and they'll be happy to assist.

@WeTransfer I've been for a month unsuccessfully trying to reach WeTransfer about my acc via support channels. I can't log into my acc. No replies to ticket yet I'm still being billed - and since I can't log into the account I can't cancel the subscription. Kindly intervene. Ticket #2196724

@ElSenorRafalito Hi! With a free account, you can complete up to 10 transfers and share up to 3GB-worth of files within a 30-day period. For transferring without limits, we have our Ultimate subscription plan.

@WeTransfer wtf do you mean now I can only send 3Go of files every 11 days AND in total 10 tranfer a month for the free version I was only usin it rarely because my coworker refuse to let me send them alternatives but now fuck you and fuck them I'm not paying 23 bucks a month !