Connect

Yesterday at the Digital Crossroads Conference, Greg Jarvis, Group Customer Success Director at Connect, delivered two thought-provoking sessions. Thank you to IAUG for bringing together such a strong group of industry leaders.

Connect is a proud sponsor of the Digital Crossroads Conference. Greg Jarvis, Group Customer Success Director at Connect, will be hosting two leadership sessions to inspire and inform industry leaders across South Africa. Register now: tinyurl.com/35jytk4t

It was a memorable day at The Cheltenham Festival yesterday, enjoying great racing and even better company. We had the pleasure of spending time with customers and partners, catching up with familiar faces and forging new connections. Thank you to everyone who joined us.

Share the details of your current WAN estate, and we’ll return a like-for-like review within 5 working days. And if we can’t demonstrate clear commercial value from the exercise, we’ll send you a £100 Amazon voucher for your honest feedback. tinyurl.com/374p64fu

Partnering with Connect, Touchlight Genetics underwent a network infrastructure modernisation project. This transformation has offered greater visibility and automation, and provided a strong, secure foundation that supports critical research and daily operations.

Leading organisations are rethinking their AI architecture. Our latest eBook explores the “Hidden Tax” of an LLM-only approach and how a more balanced model strategy is delivering better operational outcomes. tinyurl.com/ynk393dv

Today, we celebrate women everywhere. In every industry, every community and every role they hold. To the special women at Connect and to women all over the world, thank you for the impact you make today and every day. Happy International Women’s Day.

This week at Genesys Inspire in San Diego, Sam Parr joined industry peers to explore ideas that challenge established thinking, anticipate what’s next, and help shape the future of the customer experience landscape.

Happy Holi! ✨ This festival of colour reminds us to bring a little more joy, kindness, and brightness into the world around us. #HappyHoli #Holi #WeAreConnect

Yesterday, we hosted our AI in CX success forum. Led by Connect CEO, Martin Cross, the session was an intentional discussion on why AI doesn’t always translate into measurable operational or customer impact at scale. Yesterday was about unpacking that reality.

Join us for an honest, executive-level discussion featuring guest speaker Dan Eddie, Customer Services Director at Simplyhealth. Johannesburg and Cape Town. Seats are strictly limited. Request an invitation here: lnkd.in/dYxyM7nH

Partnering with Connect and fluent:cx, Bionic significantly elevated service delivery with a modern solution strengthened with new capabilities. Read the case study: tinyurl.com/4az7trcu

The journey to successful AI and automation in your contact centre doesn’t start with technology. We’ve witnessed firsthand that the strongest outcomes are achieved when organisations pause to first understand their business. Read more: tinyurl.com/4xshtfc2

In regulated contact centres, sustainable AI isn’t about running the biggest models available. It’s about deploying accurate, controllable, and economical models that actually work in production.

Connect’s production-grade AI engine is specifically designed to make identity verification work with AI that uses specialised micro-models optimised for entity recognition. Allowing AI to complete more end-to-end journeys. Let’s chat.

Inbound environments benefit most when AI reduces operational drag and improves service flow at scale. Outbound operations, by contrast, see value when AI sharpens prioritisation, timing and relevance. Read the full article: tinyurl.com/34exvzn5

If identity verification is constraining the reach of automation in your operations, we're happy to share insights on common challenges in production and approaches that consistently perform at scale.

Connect delivers production-grade AI for contact centres, specifically designed to make identity verification work with AI. The result is that more callers can be verified without an agent, allowing AI to complete more end-to-end journeys for transactions and FAQs.

Many organisations lack clear visibility into how agent time is actually spent. In our blog, Sally Hodgin, Principal AI Consultant, explores how AI-driven operational insight is giving operators a clearer view of agent activity across the day: tinyurl.com/msr3hcs7

This sponsored Brainstorm piece, by Dion Millson, breaks down how #AI must be woven into your #CX roadmap to deliver impact, not just hype. brainstorm.itweb.co.za/article/sponso…