Supporter Services

🚨| West Ham United supporters heading to Roots Hall today, please note that the turnstiles are now open! Safe journey over to the stadium! #HammersHelp

@whufcSC Hi there, thank you for getting in touch. I would suggest emailing us on supporterservices@westhamunited.co.uk. Thanks, Charley

Will I be able to watch the full game later on if I can’t watch it live at 3pm? @WestHamHelp

Hi there, thank you for getting in touch. All Season Ticket Holders/Bond Holders purchasing during the priority window will be awarded 2 (two) loyalty points. Loyalty points will be added upon closure of the priority window (4.00pm Wednesday 22 July) subject to the Season Ticket Holder having purchased within the specified time and will be visible and active within their account the following day. Thanks, Charley

@WestHamHelp when do Portsmouth points update.

@whufcandy3 Hi there, thank you for getting in touch. We're still working on these at this moment and time and hope to be able to share more information on Claret Memberships soon. Thanks, Charley

@WestHamHelp Anything about claret membership yet!?

@baileyk120 Hi there, thank you for getting in touch. I would suggest contacting the Online Store on onlinestore@westhamunited.co.uk and they will be able to assist you further. Thanks, Charley

@WestHamHelp Just got home from shop and found this on the away kit , what should I do ?

@eastendonx Hi there, thank you for getting in touch. Burnley ticketing information is now live. Thanks, Charley

@WestHamHelp Any chance here of posting Burnley away ticket info? 😅⚒️

🎟️| Our first away trip of the Sky Bet Championship season takes us to Turf Moor as we face Burnley on Sunday 16 August, kick-off 4.00pm. Please see the attached ticket sale arrangements for the fixture. ➡️ bit.ly/3Tj0Agz #HammersHelp

@Fu11er Hi there, thank you for getting in touch. Ticketing information regarding this fixture will be posted on our Official Channels as soon as the information is confirmed. Thanks, Charley

Good afternoon When is the date for Bondholders please for Burnley away? Thank you @WestHamHelp

@Seanlabelbrewed Hi there, thank you for getting in touch. Have you been able to purchase your ticket now? If not, I would suggest contacting the Ticket Office on 0333 030 1966 and they will be able to assist you further here. Thanks, Charley

Is anyone having issues buying tickets for the Portsmouth cup game, even though they have season tickets? @WestHamHelp #WHUFC

@hammerheadronni Hi there, thank you for getting in touch. I would recommend contacting the Ticket Office on 0333 030 1966 and they will be able to assist you further. Thanks, Charley

@WestHamHelp when will the 3 points from renewing early show on our profile?

🚨| Please be advised that our ticket allocation for this fixture has now Sold Out to Season Ticket Holders, having been released for sale at 51+ points. #HammersHelp

@atommcguire Hi there, thank you for getting in touch. To discuss Matchday Hospitality, please call 0204 551 0037. Thanks, Charley

@WestHamHelp How can I be tickets for hospitality ?

🎟️| Supporters can now view the ticket sale arrangements for our Carabao Cup Round 1 fixture against Portsmouth. See full information below: ➡️ bit.ly/4ynvLaM #HammersHelp

@HammeRz97 Hi there, thank you for getting in touch. I would recommend contacting the Ticket Office on 0333 030 1966 and they will be able to assist you further here. Thanks, Charley

@WestHamHelp where’s the finance option for the season tickets please ?

@14whufcT Hi there, thank you for getting in touch. Tickets will be issued in PDF format and distributed by email ahead of the fixture date. Thanks, Charley

@WestHamHelp When will my tickets arrive ?

🚨| Please be advised that our ticket allocation for this fixture has now Sold Out to Season Ticket Holders, having been released for sale at 41+ points. #HammersHelp

@Luke_Smith66 Hi Luke, thank you for getting in touch. I would recommend contacting the Ticket Office on 0333 030 1966 and they will be able to assist you further. Thanks, Charley

@WestHamHelp My points haven’t been updated correctly, been trying to phone since Tuesday but the lines are always “too busy” how can I get in touch with you about this.

@JimBwick Hi there, thank you for getting in touch. Once everything has been confirmed for this fixture, we'll share the information across our official channels. Thank you for your patience. Thanks, Charley

@WestHamHelp any news on the Portsmouth cup match tickets?

@VinceWHUFC @WestHam Hi there, thank you for getting in touch. Once everything has been confirmed for this fixture, we'll share the information across our official channels. Thank you for your patience. Thanks, Charley

@WestHam @WestHamHelp Any news on the Portsmouth home cup game please. How much are tickets and when do they go on sale. Thanks

Hi, thanks for getting in touch. Our Ticket Office is extremely busy at the moment, but I'd recommend giving them a call or sending an email. A member of the team will get back to you as soon as they're available. You can contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Thanks, Charley

@WestHamHelp My relocation window is 1pm but I do not have a notification to allow me to relocate. I cannot get through on the phone, are there any other options please?

Hi, thanks for getting in touch. Our Ticket Office is extremely busy at the moment, but I'd recommend giving them a call or sending an email. A member of the team will get back to you as soon as they're available. You can contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Thanks, Charley