Westnet

@williamwilkes2 Hi didjamom79, let's take a look at what's happening with your service and help get you back online! Drop us a DM here or message us over at our Facebook page and we'll lend a hand from there. twitter.com/messages/compo…

@WestnetAU my internet is not working even though all the lights are on.

@williamwilkes2 Hi didjamom79, let's take a look and help get you into your Toolbox! Drop us a DM or message us on Facebook and we'll be able to lend a hand from there. twitter.com/messages/compo…

@WestnetAU I'm trying to pay my internet bill but the verification code is not coming through to my phone.

@brandfs_owen You're always welcome to send us a DM in the meantime, whilst you wait for a call. If there's anything we can do to help, we'll be more than glad to.

@WestnetAU I’d love too but still on phone now going back to billing…

@WestnetAU over three days and four hours on the phone you’ve closed our account after 16years - Thanks for the great service……not!!

@belindasmilne We are in the process of notifying customers who have not transferred their email over to The Messaging Company. As you've mentioned you are no longer using this email, you can disregard this message.

Hey @WestnetAU is this some sort of scam? I closed this account ages ago and can’t imagine why I would even want to change the email address for an account that no longer exists?!

@belindasmilne Alternatively you can message us on Facebook through the link below or call us at 13 22 58 and we'll be happy to help from there. m.me/Westnet twitter.com/messages/compo…

@WestnetAU I can’t. I’m not a blue tick so I can’t send DMs any more. Also, your account doesn’t show up.

@KrisBai2182 Hey Kris, we're here to help get you an update on the email you sent. Drop us a DM here, or on Facebook at m.me/WestnetAU and we'll go from there.

@WestnetAU Hello, Thanks for your email! We aim to respond to emails within 72 hours. here's a reference number: 452689881 14/06/2024 No one has yet replied, I was going to change my service back to Westnet, but this customer service sucks. Disgruntled former client Kris

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@jolleyutah Hey Dave, there's no need to forward the email itself. Once we have you reach us at iiOnline@iinet.net.au from the same address you're receiving those emails, we can begin our investigation.

@WestnetAU Interesting, trying to forward the invoice to the address you suggest, the message is blocked. So, either you have blocked me, or you have content in your invoices that you are blocking. Doesn't look like a very friendly ISP to me.

hey @WestnetAU can you have someone help me? I live in the US, but routinely get the invoice for someone in AU with the same name. Emailing support and sales has gone nowhere. Ended up emailing TPG CEO hoping to get some response.

@jolleyutah Hey Dave, flick some more details to us via email at iiOnline@iinet.net.au and we can take a closer look into what's happening there and how we can get it sorted out.

@serehfas We can help with getting you logged back in. Shoot us a DM, or message us on Facebook (m.me/WestnetAU) and we can get started.

@WestnetAU I hate to tell you but the webmail continually dailed for me yesterday, as it was the first thing I tried. Today it won't log me in.

Any other @WestnetAU customers experiencing a complete fail from the involuntary email transition to the Messaging Co?

@serehfas Hey Angie, the errors when sending using a mail program should now be cleared, and sending remained possible when logged in via Webmail throughout the recent outage. Give your program a reboot before trying to send again, and DM us if you have any questions.

@Judanne @WestnetAU I haven't been able to send anything since yesterday lunchtime. Spose I should be glad to get them!

@williamwilkes2 Our lines on 1300 786 068 and Facebook are definitely open. Once you give us a call or send us a message, we can lend a hand.

@WestnetAU Can't even do that

@WestnetAU Why is only my WiFi working

@williamwilkes2 In that case, hit us up via Private Message over on Facebook or call in on 1300 786 068 - m.me/WestnetAU

@WestnetAU Can't

@harryohk Hi Harry - let's take a look at what's going on with that email account charge. Shoot us a DM here or message us on Facebook (m.me/WestnetAU) and we'll get onto it.

@WestnetAU What does it take to get you to reply to an email? You’ve charged me for an email address which I never asked for and never used, and even if I had, I told you to cancel. I’ve been emailing you for 3 weeks, with no reply. Do you consider this good customer service ??

@CharmaineTT You can message us over at Facebook m.me/iinet and we'll be go from there.

@CharmaineTT Hi Charmaine, we can help you out on here. Drop us a DM and we'll assist you from there. twitter.com/messages/compo…

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@Hemir89691 We definitely want to help. Send us through a DM and we can assist you from there. twitter.com/messages/compo…

@WestnetAU How do I get some support been on the phone for 3 day for 30 mins to an hour and get no customer service assistants though I had one 10 mins ago the phone rang and then it hung up after being on the phone for for 20 minutes, customer support -100, service is crap TIO here I come

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