WiseDriving

@lewismurphyyyy Good Morning Lewis, Sorry to hear you're having issues logging in, could you please DM us some details and we'll look into this for you. Thanks James twitter.com/messages/compo…

@WiseDriving I can’t login into your online website to check my policy? Tells me my details don’t exist is this an issue with your website?

@Aimee_Brooks Good Morning Aimee, Sorry to hear this, If you can DM us some details we'll look into this for you. Thanks James twitter.com/messages/compo…

@WiseDriving I can’t access my online account. I’ve entered correct details but the website keeps showing the error message “this is not a valid email address” despite the fact I registered with a username and have been able to log in fine for the past 2 years.

@Okechi78356163 Hey Musashi, if you send us a DM we will be happy to help. - Amanda C

@WiseDriving Does anybody know how to contact Wise?? I have tried phone, and e-mail to no avail!!

@PaulJeffries1 Hi Paul, Sorry about that could you please try again? Thanks James twitter.com/messages/compo…

@WiseDriving James. Twitter saying I can’t DM @WiseDriving any ideas?

@WiseDriving despite numerous calls (in a queue for over an hour) and emails to you, and settling our insurance balance you still continue to harass and intimidate us with letters demanding payment, threatening to get a debt recovery firm involved. Complete disgrace. 1of2

@rebeccabrenna Morning Rebecca, If you can DM us with your details we'll take a look at this for you. Thanks James twitter.com/messages/compo…

@WiseDriving what do I do from this point? I don’t want to end up paying twice or anything. Thanks.

@Aty_T_ Hey Aty, if you send us a DM we will be happy to help. - Amanda C

@WiseDriving please could you explain or link to your extreme event charging scheme

@_abigail_smith3 Good Evening Abigail, Apologies for the oversight you should be able to DM us now. Thanks James twitter.com/messages/compo…

@_abigail_smith3 Hey Abigail, I'm sorry to hear that, if you send us a DM we will be happy to help. - Amanda C

@JOACKO1968 @itvMLshow @MartinSLewis @financialombuds Good Afternoon Jo, We'd be happy to look into this for you or your son if you DM us some details. Thanks James twitter.com/messages/compo…

@WiseDriving SHOCKING expense to change vehicle from your company, my son has been charged £254 after getting a new car, a safer, better car ironically!! Also why can't you just change the black box over? a new box with every car!! way to save the #environment appalling

@SamanthaOram4 Hi Samantha, We are working through our messages today, but due to some high volumes from the weekend there's unfortunately a bit of a delay in getting to them as quickly as we'd like. Please rest assured though we'll get to your messages as soon as we can! Thanks, Ollie

@WiseDriving is anyone operating your Facebook messages? Start talking to someone, one reply and then nothing!!

@____Colette Good Evening Colette, I'm sorry to hear you've not had a good experience with our claims process if you can get in touch with us via this link we'll be happy to look into it for you. Thanks James twitter.com/messages/compo…

@WiseDriving I have had the most disgraceful customer service I’ve ever received by your customer service team. I was crashed into by a lorry almost 5 months ago and nothing has been done by your useless staff. Terrible company, no one ever be insured through @WiseDriving !!!! 🙅🏼‍♀️

@LensiFotography Hi Lens-i, Could you DM us some details so we can look into this for you? Thanks James

@stevenroberts69 Hi Steven, I can certainly look into this but will need you to send us a DM before I can. Thanks, Luke

@WiseDriving Hi Luke, I was giving you a chance to help but Chris was unwilling to do this. I suggest you listen to the call he made and let me know if that is what WiseDriving class as acceptable complaint handling. I do not!

@WiseDriving had the misfortune to have my complaint dealt with by Chris who made no attempt to assist or apologise for the awful service received. Ah well,will let the ombudsman sort it.

@_toekelly Hi Toni, Please send us a DM so I can explain how this works. Thanks, Luke

weird as fuck that it cost £40 to change your address on your car insurance 🤷🏻‍♀️ @WiseDriving

@stevenroberts69 Not a problem, if you send us a message an agent will be able to assist you. - Amanda C

@WiseDriving Hi Amanda, thanks for getting back to me. I just want to speak to a senior person about a change to my daughter’s policy

@WiseDriving I’m still awaiting a call back from a manager after 5 calls to your customer service team. Poor!

@demsftana Hi Dems, If you can follow us and send us a DM from the link attached we'll be able to assist. Thanks James twitter.com/messages/compo…

@TAnaafi Hey Kitkat, if you send us a DM we will be happy to help. - Amanda C

Since I've been with them my premium just goes up and up and for someone with 7 years no claims this is a joke @WiseDriving. I changed my car and they have basically said if u want to cancel pay £330