Xero

Hello! If you have account or product questions: ☑️ Contact Xero Support: bit.ly/3hacxhK 📷 Find the answers to our most frequently asked questions here: bit.ly/3rib9hz 🔓Get help if you can't log in: bit.ly/3yPlNAI

@colinwillman Thanks for reaching out and letting us know. We're keen to understand this some more so please raise a case via Xero Central and our customer support team will be able to assist you.

@Xero is anyone else having issues on transferring existing employee detail to payroll to find the prevoius earning are not included in the tax calculating at the first pay run. Xero Central is down with a maintenance incident.

@PerrynMeyer Hi Perryn, thanks for getting in touch. We can see in the system that a response has been made to that case and the team has reached out to offer a phone call. Please reach out if we can assist further.

@Xero I need some assistance asap please. My team is not getting any response from your support. Case: CX0017827288.

@massolit Can you please send us a previous case number and we'll flag with the team. Thank you!

@Xero I’ve already done this but no reply at all for a week!

Hi @Xero I submitted a support ticket last week but haven’t heard anything back. Is there anyone who can help me find out what’s happening?

@ThatOldishMan Hi Andrew, our UK website is: xero.com/uk/

.@xero I heard your UK radio advert, so searched for zero with an ex as instructed. Couldn't find you webpage and now just had a massive row for wasting there time. Ta for that....

@OliverBloomART Hi Oliver, what can we help you with? Can you please raise a case via Xero Central and our support team will be able to assist.

@Xero #mtd #xero Had to subscribe to xero to ask questions and have recieved zero help

@Worldweeps Hi there! What can we help you with and we'll point you in the right direction.

@Xero how do I speak to a human?

@BoozeBrainWaves Hi, thanks for reaching out. To help you with this we need to be able to access some of your account details, which we can't do here. Please raise a case via Xero Central and one of our security subject matter experts will be in touch to assist. central.xero.com/s/contact-supp…

@Xero I can’t log in, because when I go to authenticate my device, it asks me to log in, when I log in it asks me to do it again. Bruh, help a brother here this shit don’t make any sense. How many times do I have to click trust this device?

@dylankbuckley Hi Dylan, thanks for reaching out. For more information on troubleshooting login issues, please go to: central.xero.com/s/article/Can-…. If you're still unable to login after this, there is a link at the bottom of the page, which will help you get in touch with the Xero support team.

@Xero can’t login because the notifications on the Authenticator app are broken

@gabe_the_taxguy Enjoy Gabriel! 💙

Thank you @Xero for the awesome package received for myself and employees. Matt and Maddison at Xero are amazing to work with and really enjoying are new relationship with Xero

@armstrjare Hi Jared, we can appreciate how frustrating that must have been! Auto reconciliation is in Beta and feedback like this is really valuable. To understand and investigate your specific issue, please raise a support case so our team can take a look: central.xero.com/s/raise-suppor… - thanks!

Just lost an hour manually reversing every transaction the new @Xero "auto reconciliation" touched... turns out it was applying my Bank Rules in the wrong order. How does that even get past QA?

@Digital_sell_uk Thanks for reaching out and letting us know. We're keen to understand this some more so please raise a case via Xero Central and our customer support team will be able to assist you. central.xero.com/s/raise-suppor…

@Xero Its near impossible to get support from Xero if you have a new account. Been invited as collab to an account but I have no idea what password is & can't login...and reset not working?...HELP?

@NeverCallMeRich Thanks for sharing, Richard! We're glad to hear the training’s off to a strong start 🙌

Sitting in a @Xero training class this morning and LOVING it! Thank you Kristy Monahan for this amazing class. 10 hours over the next 5 days. I'm here for it!

@juliansaunders Hi Julian, thanks for reaching out. We'd love to be able to help but will need some further detail. Can you please raise a case via Xero Central and our support team will be able to assist. central.xero.com/s/raise-suppor…

I can’t believe @Xero haven’t sorted out their ridiculous 2FA process. It’s verging on cretinous. Anyone else struggle with it?

@catheri79701184 Hi, thanks for reaching out! We'd love to be able to help but will need to access some of your account information which we can't do here. Can you please raise a case via Xero Central and our support team will be able to assist. central.xero.com/s/raise-suppor…

@Xero how can I access support on MTD walkthroughs?

@BenPodegra27417 Great to have you with us Ben!

I jumped the quickbooks ship after 10 years and joined @Xero Thanks for the simplicity in invoicing customers. It doesn’t have to be as complicated as Quickbooks makes it.

@nk95819619 @AHende1006 Hi there! You can check on disruptions to bank feeds directly here: central.xero.com/s/article/Disr… (also linked on our Status page) If you still require help, please raise a case in Xero Central and one of our Support team will be in touch to assist: central.xero.com/s/raise-suppor…

@Xero @AHende1006 hey, my bank feeds (td canada) are also broken. i think the xero status page isn't currently accurate.

@Xero anyone else having problems getting an authentication code today?

@Relichunterswal Hi Craig, we've sent you a direct message. If you can check your messages, we'll be able to lend a hand.

@Xero support is useless. My account has been hacked, I have no access and need it closes ASAP yet no way to contact you!!

@karbonhq Well deserved! 🙌

Karbon is proud to be featured in the @Xero App Store Power List 2026 in two categories: 🤩 Rising Star 🧰 Advisor’s Arsenal To all Karbon firms, thank you for your trust. We’re thrilled to be part of your journey 🚀 Check out the announcement here: bit.ly/45De8XF