Customer Care Service

@lolabunny488 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.

@Ocado Not only is it late but your drivers attitude is terrible! Telling me to hurry up as he is 2 hours later!

@Ocado original slot between 5-6 and now it’s still not arrived!! #badcustomerservice

@LizThornborrow Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.

@SandyofSuffolk @LizKershawDJ A little ray of customer service sunshine - @Ocado rang me yesterday, has instantly given me a refund on a couple of towels that weren't quite the shade I wanted (my fault) and said I could keep them or give them to a friend or charity. And every order cheaper than @Tesco 💪🏾💪🏾💪🏾

Today, after a visit to private dentist - no chance of NHS one - I've spent 2.5 hours online and on the phone trying to claim state pension that I've worked for since 1978. Not according to their records. Then British Gas re sky-high estimated bill and Anglian Water = similar thing, and sorting council tax. Which they want to double as it's my second home. Which it's not. Always in their favour isn't it!

@_therivermersey Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.

@BenGunnEx @thunderf00t @Ocado

There's a reason most billionaires don't say anything about anything on public. When you are tied closely to your brand and piss people off, you get hammered.

@SarahStreet32 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.

@Mabel_Border @Ocado Sounds hoobruv’s idea of chocolate fest. He is 30 and always has Colin cake and now Tim Tams as well!

@iridescent100 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.

@Ocado Just an FYI really... I had a delivery and was charged for 7 bags...the driver bought 4 bags to my door....Thankfully I was able to give those 4 back and was refunded for 7 but if I hadn't I would have been charged for 7 and not physically able to return them!!

@Essex286 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.

@Ocado Hello Ocado..can you please check your Picard offer buy 3 get 20%..it doesn’t work..discount not showing..and I hate being ripped off..and still being charged full price on checking out. Thanks

@llewellynsteven Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.

@CatharineHoey @Daily_Express @marksandspencer @Ocado, you might want to note that I've been with you for years. Buy my weekly shop from you, and as you sell M&S, I might make a change.

My article in @Daily_Express

@DRMacIver Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.

The sheer degree to which the @Ocado website breaks if you've got it open in two different browser windows is really completely baffling. I'd say this is not the way a website should behave in 2025, but I'm not sure there was ever a point at which this was acceptable behaviour.