Yarra Valley Water

Water Quality-Meadow Heights We've received reports of water quality issues in the Meadow Heights area. Our crews are currently investigating to resolve the issue yvw.com.au/faults-works/w…

@DFactualists Hi Diana, thanks for getting in touch. I am sorry to hear you’ve had this experience with us. If you’d like to send through a DM with the details of your enquiry, your address and best contact information, I’ll have a look into this further for you. Thanks, Lana

@YVWater THE WORST SERVICE IN 30 YEARS!! TRY CALLING YOUR OWN NUMBERS dh's - with a bit of luck someone is online to see this message.

@FlynnMem @Jacquifelgate @3AW693 Hi Mem, thanks for your message. If you’d like to send us a DM with your address & best contact details, I’ll have a look into this further for you Thanks, Lana.

Our water in Camberwell. ⁦@YVWater⁩ say it’s ok to drink. 😂 ⁦@Jacquifelgate⁩ ⁦@3AW693⁩

Almost 200 households in Lilydale now have the option to move from septic tanks to a reticulated sewerage network, following the completion of works by @YVWater pumpindustry.com.au/lilydale-sewer…

@TankVaxxed Good Afternoon, thanks for your message. If you’d like to send us a DM with your address & best contact details, I’ll have a look into this further for you. Thanks, Lana

@YVWater you have been told multiple times that this property is not a HOA. You have told us that this water bill is from a tap that you own, that we can’t find, you told us to hire someone to find it. No, send someone out to find your tap & stop charging us

Find out how to report a leaking or burst pipe this winter. 💧 📍 First, find out if it has been reported 👉 yvw.com.au/faults 📸 If not, send us a photo using the Snap Send Solve app 👉 snapsendsolve.com 📞 Or call us 24/7 on 13 27 62

@Partytime63 Regarding a leak at Stephensons Road in Mt Waverly, our crews have assessed it and have given an estimated completion time of around 1pm tomorrow. Again, thanks for the update. Please reach out to us if you have more information or concerns. Thanks, Mike

@YVWater There is still a leak at the same spot plus at the intersection of Highbury road and Middleborough road.

We're here 24/7. Spotted a leak or a burst? 📍 Find out if it has been reported already 👉 faults.yvw.com.au/?utm_campaign=… 📸 If not, send us a photo with Snap Send Solve 👉 snapsendsolve.com 📞 or call our 24/7 emergency and faults line 👉 13 27 62

@Partytime63 Thanks for the update. We've been fixing a leaking hydrant at Highbury and Middleborough Rd. If different, would you mind providing a bit more information either through a DM, by calling us 24/7 on 13 27 62, or by reporting it online through these options: yvw.com.au/faults-works/r…

Our Customer Care team is taking a well-deserved break over Easter, but we’ll be back to take your calls on Tuesday 22 April. You can still manage your bills online anytime, and our faults and emergency line is open 24/7.

@aliciagjones Sorry to hear of your frustration. If you want to, can you please direct message me with your best contact details so we can have our Case Management team look at the case and see how we can help improve this at the earliest . Thanks Jitin

Happy saturday from my water authority @YVWater . For over a month their crews (sub-contractors) have been working to fix a fault. Today they call it "emergency works" and cut off our water for the best part of the day without any advanced warning. #customerService 😤

@Lone_Deranger_ Hi there, thanks for reaching out. I'm happy to arrange for a member of our team to get in touch & discuss the breakdown of costs, as well as any billing concerns. If you'd like to send us a DM with your account details and contact information, I'll get this organised. - Beth

My füċking quarterly water bill has gone up over $100 bloody bucks cos of this extra added bullshit! 😡 @YVWater .. is this a joke cos I’m not laughing 😡😡

@Partytime63 Hi there, thanks for your message. I can see the see the fault you have reported through Snap Send Solve. I will ask for someone to contact you for some more details. Thank you, Mike.

@YVWater Has been reported earlier today by me. It's been a week I have noticed the leak as I use this road often.

@CRABradford Hi there, thanks for reaching out! Our team have been out & completed repairs on the burst water pipe yesterday morning. If you're still noticing a leak in the area, please give our Faults & Emergencies team a call on 13 27 62, or feel free to send us a DM. - Beth

Snap me.snapsendsolve.com/report/368e29 Hey @YVWater ever fix the water leaking out the road at Wales & Christmas? Tried calling but you had ‘higher than average calls’ (not sure that’s how averages work) so gave my number for a callback (never got one). Tried SnapSendSolve - no update.

@Bacca2020 Hi Gareth, thanks for reaching out. I am sorry to hear you have been without water. If you'd like to send us a DM with your account information, I'll look into this further for you. Our Faults & Emergencies team can also be reached 24/7 on 13 27 62. - Beth

The festive season is here! 🎄 Customer Care: 23 Dec – 3 Jan: available 9 am – 5 pm on 1300 304 688 Closed on the public holidays of 25 & 26 Dec and 1 Jan Faults and emergencies: Call 24/7 on 13 27 62 Our Mitcham office: Closed 23 Dec - 3 Jan Re-opening on 6 Jan

Today is set to be a scorcher! ☀️🥵 Look after yourself and check in with others who are most at risk today — your neighbour living alone, the elderly, and people with a medical condition. Stay hydrated, drink fluids, and plan ahead. Find out more: betterhealth.vic.gov.au/extreme-heat

@HappyLogicSpace Hey Eric, Thanks for flagging it with us ! We have received the call from Ferntree Gully Rd, Glen Waverley at 2:20pm today, our crew is on their way ! 😊

Busted water hydrant = a free car wash! @YVWater #busted #maintenance

Do you live in a bushfire prone area? It’s important to be prepared and understand the fire restrictions in your area. Check your area’s fire danger period and stay updated on local conditions on the CFA website cfa.vic.gov.au/warnings-restr… Be prepared & stay safe this fire season.

Registering your concession card is easy and could save you up to 50% on water use charges. Our flexible payment plans, bill extensions and concession discounts are here to help you manage your bills. Learn how: yvw.com.au/help-advice/wa…