Zempler Bank

We’re no longer using this X account for customer servicing. We’re here to help - just over on Facebook now. Drop us a message on our Facebook page and our team will pick this up as soon as possible: facebook.com/zempler/

Stay safe from fraud 🔒 We’ll never ask for your PIN, passwords or account details. We’ll never ask you to move your money. If someone does, it’s a scam. If anything feels off, stop and check our Help Centre for what to do 👇 zemplerbank.com/help/security-…

@rickyellis2023 Hi Ricky, sorry to hear this! For security, I’m not able to support your query via social media. Could you please call our Customer Services Team on 0330 024 0924 and one of my colleagues will be able to look into this to see what could be causing this. Kind regards – HL

@ZemplerBank hi, activated my credit card but it reverts back to not activated? Can you help at all

@MSTKN51868544 Hi there, thanks for getting in touch. We’re always reviewing our services and will post any updates if we do start to support Apple Pay. We're assessing moving over from pre-paid to debit but want to ensure there is no disruption to our customers. Kind regards - HL

@ZemplerBank Are you still issuing pre paid cards? And when will you add Apple Pay?

Our social team are signing off for the week, but our phones are open until 6pm tonight & from 8am - 4pm Saturday. ☎️ We're here to support you & keep your account running smoothly. Got a question? Our dedicated FAQs may help: ow.ly/Q2ze50GlcdB

Expecting a delivery? 🚚 🔴Stop: Don’t click on unexpected links or attachments. 🟡Challenge: Ask yourself – were you expecting a delivery? Does the message look suspicious? 🟢Protect: Report the message to 7726 and only use official apps or websites to track parcels. #TakeFive

Hi Laura, thanks for reaching out. We're sorry to hear you've had this experience. Our call wait times are running normally at the moment so if you do wish to get in touch to discuss the matter further please don't hesitate to contact our Customer Services Team on 0330 024 0924. Kindest regards - HL

@ZemplerBank @gosuperscript Your app won't allow me to make a payment. It has been like this since the beginning of January and no one answers the phone and I can't get on the website. You've now charged me a late fee

Tech outage? Don’t panic ⚠️ Here’s a guide to keeping your business running smoothly, put together by @gosuperscript. gosuperscript.com/news-and-resou… #TechTips #BusinessContinuity #CyberSecurity #SME

Our social team are signing off for the week, but our phones are open until 6pm tonight & from 8am - 4pm Saturday. ☎️ We're here to support you & keep your account running smoothly. Got a question? Our dedicated FAQs may help: ow.ly/Q2ze50GlcdB

Companies House fees rise in February 📅 Set up your business this month at the current £50 rate and get the fee refunded when you open and fund your business bank account with £50 within 30 days 💷 Act now 🚀 zemplerbank.com/business/compa… Eligibility criteria and T&Cs apply. #ZemplerBank

Hello Eliza, thanks for getting in touch. Sorry to hear this! For your security, I’m not able to support your query through social media, but could you please call our Customer Services Team on 0330 024 0924 and one of my colleagues will be able to investigate this for you. Kind regards – HL

@ZemplerBank good morning, it’s been over 5 working days and my credit card has still not arrived?

Please be aware that we'll be carrying out some planned maintenance in the evening of Thursday 22nd January. From 21:00 - 23:00, inbound & outbound payments will be impacted for up to 15 minutes. For more info -status.zemplerbank.com

@Paul_Hienkens Hi Paul, thanks for sharing this feedback with us. The £100 fee applies to all companies limited by guarantee because of the extra checks involved. We’ve passed your feedback to the relevant team. If there's anything else we can do to help, please DM us. Kind regards - HL

@ZemplerBank such a shame that you charge £100 to charities and not for profits (NFP) when they are companies limited by guarantee (CLG) to open a business account with them. Granted, a for profit CLG I get but an NFP 🤷🏻‍♂️

Hi Ricky, thanks for reaching out. Please note the 1 working day timeframe starts when your application has been approved and not the date you applied. If you're still unable to log on please can you DM us your account name and postcode and we can take a further look into this for you. Kind regards - HL

@ZemplerBank signed up two days ago but the app is stuck on this? Can you help at all

Please be aware that we'll be carrying out some planned maintenance in the evening of Tuesday 20th January. From 21:00 - 23:00, inbound & outbound payments will be impacted for up to 15 minutes. For more info -status.zemplerbank.com

Criminals will try to impersonate your bank 🚩 They might call you out of the blue, saying your bank account is at risk and you need to move your money to a ‘safe account’. Hang up and call your bank back on a number you know is correct or call 159📞 #TakeFive

Our social team are signing off for the week, but our phones are open until 6pm tonight & from 8am - 4pm Saturday. ☎️ We're here to support you & keep your account running smoothly. Got a question? Our dedicated FAQs may help: ow.ly/Q2ze50GlcdB

Hi there, thanks for reaching out to us. Sorry to hear this. We did have a temporary issue in the early hours of this morning impacting the Zempler app. This has been fixed and things are back up and running. Once again, our sincere apologies for any inconvenience caused - Kind regards - HL

@courtneybrueto @ZemplerBank Same @ZemplarBank I can’t see funds for hours your website claims everything is “ operational “

Please be aware that we'll be carrying out some planned maintenance in the evening of Thursday 15th January. From 21:00 - 23:00, inbound & outbound payments will be impacted for up to 15 minutes. For more info -status.zemplerbank.com

Hi there, thanks for reaching out to us. Sorry to hear this. We did have a temporary issue in the early hours of this morning impacting the Zempler app. This has been fixed and things are back up and running. Once again, our sincere apologies for any inconvenience caused - Kind regards - HL

@Brit1shPatriot @courtneybrueto @ZemplerBank Yes same

Hi Courtney, thanks for reaching out to us. Sorry to hear this. We did have a temporary issue in the early hours of this morning impacting the Zempler app. This has been fixed and things are back up and running. Once again, our sincere apologies for any inconvenience caused - Kind regards - HL

@ZemplerBank Well I've just checked my account now as I need to get to work in 2 hours and it's not letting me access any part of my account not even calling to check the funds are their .