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[Director’s Note] Response to Abnormal Boss Clears and Bot Abuse Dear Maplers, We are sharing an important update regarding a serious incident that has recently come to our attention. Today, just before the weekly boss reward settlement, we identified seven characters that defeated Lotus and Damien—top-tier bosses that cannot be cleared under those character's strength. These characters collected the boss rewards, converted them into NXPC, and subsequently bridged them out of the Henesys L1. Upon analyzing their equipment and combat data, we confirmed that clearing these bosses was physically impossible with their specs, and unauthorized third-party software (hacks) was used. These accounts, as well as the associated “banker” wallets that exchanged items with them for free, have been found in violation of our Terms of Use and have been permanently banned. Moreover, this incident is not isolated to just a few characters. We suspect similar abnormal behaviors may exist in other weekly and daily bosses beyond Lotus and Damien. We have therefore launched a full-scale investigation. Beyond just banning violators, we are implementing a multi-layered detection system that analyzes factors such as level, equipment, clear time, and combat patterns to ensure that under-spec characters cannot attempt or benefit from such behavior in the future. We do not take this issue lightly. For MapleStory Universe team, this is not a short-term concern — it is our top-priority operational challenge. MapleStory has faced similar threats in Web2 games for over 20 years. Each time, strong and sustained responses have enabled us to maintain and grow our services over the long term. We anticipated these risks in MapleStory Universe, and even before this incident, we had been enforcing anti-cheat measures that lead to more than 10,000 account sanctions per day. However, as MapleStory Universe has grown faster and attracted more attention than expected, the scale and speed of such threats have escalated—demanding stronger and more comprehensive action. Going forward, we are mobilizing all of our people, data analysis capabilities, and technical expertise to structurally eliminate botter and hack abuse. We acknowledge that this effort may result in temporary inconvenience or restrictions for some legitimate players, and we are preparing a parallel user care process to minimize any negative impact. We are also taking the ongoing bot activity in normal fields with utmost seriousness. Thousands of accounts are being automatically and manually sanctioned daily, and botters are continually evolving their evasion methods. We are actively tracking and responding to these developments. The core issue lies in the structure of Web3: since wallet creation is virtually costless, there is no meaningful risk in retrying after being sanctioned. This makes it possible for bad actors to exploit the system repeatedly without consequence. To address this, we are designing a system that imposes a structural cost to such attempts. While the system will be minimal friction to normal users, it will discourage repeated trial-and-error behavior by bot and hack operators. This mechanism is under rapid development, and we will share more details as we finalize its rollout. In parallel, we are improving the efficiency of our manual patrol enforcement system, which handles hundreds to thousands of cases daily. We are enhancing our detection-to-action pipeline to make real-time enforcement faster and more effective. We will share our technical findings and roadmap for mid-to-long-term countermeasures once they are ready to be released in a structured manner. Lastly, we sincerely apologize for the concern and inconvenience this incident may have caused. The @MaplestoryU team remains fully committed to delivering a game environment where all Maplers can play with fairness and trust. Thank you.

Hello, MSU Team, as the founder of a UN community managing 2,000 Chinese players, I need to provide you with some feedback on the current issues in MapleStory N. 1、The rampant problem of cheaters. Cheaters do not bring any positive image to the game and instead infringe on the rights of genuine players and investors. Whether you acknowledge it or not, this leads to a loss of value for both players and investors. 2、MapleStory N does not separate hunting maps for advanced players and regular players, resulting in many players being forced to crowd into the same tier of maps for hunting. I believe this is inequitable. It’s like a company where the CEO, managers, and employees are all placed in the same workspace and given the same rewards. I’m sure you, as a player, would also wonder why investing more time and NXPC yields the same results as others. This is highly unreasonable. 3、Unreasonable equipment enhancement costs. While your intention to adopt a dynamic economy is commendable, is the current situation truly transparent? We’ve repeatedly observed that enhancement costs continue to rise even during periods when no one is enhancing their equipment. High enhancement costs must be paired with sufficient rewards to motivate players to engage in this activity. Otherwise, why would players do it? 4、There is a significant imbalance in the reward distribution for dungeons. You’ve stated that scarcity represents value and that limitations define value. I agree this is a good concept, but your recent changes have drastically increased the drop rate of materials used to exchange for equipment. This has caused the value of most players’ existing equipment to depreciate, while the high enhancement costs deter players from enhancing even with the abundance of dropped equipment. What you should focus on is effectively preventing an oversupply of high-value equipment and setting reasonable enhancement costs to make them acceptable to players, rather than flooding the game with such equipment. Increasing NESO rewards in Chaos Dungeons and reducing the drop rate of rare equipment would align with your original design, as the high NESO rewards from Chaos Dungeons are enough to incentivize player investment and continuous progression—not by dropping more equipment exchange materials. 5、Open-world maps are being invaded by many cheaters, and even dungeons are now affected. I would prefer stricter measures to effectively ban these cheaters rather than soft penalties. 6、Rewards in open-world maps should follow the principle of "low investment, low回报; high investment, high回报." I believe other MapleStory game servers operate this way, where star levels determine the tier of rewards. 7、Regarding cheater restrictions, I have a suggestion: prohibit players with no star level from engaging in NESO forging, as a player with zero stars is not a genuine player. 8、I hope the MSU Team will truly live up to your stated goal of expanding the IP in web3 and creating a gaming ecosystem that bridges web2 and web3. This requires listening to more feedback from communities and players, rather than blindly conducting experiments. 9、Web3 is a unique ecosystem where everything must be built on value. You claim that "entertainment = value." Well, we’ll see about that. But please avoid emulating failed projects that rely on wave after wave of hype. 10、For those who invest heavily and challenge the highest-difficulty dungeons, don’t you think they do so out of genuine passion? They deserve rewards, which would show other players that their investment and time in MapleStory N yield tangible results. 11、A game can only achieve greater profitability when its player base reaches a substantial size. If we all want to win the future together, we must establish some consensus. To summarize the collective demands of our players: We need investment and value to be equitable. We need cheaters to disappear. We need the NFT value of our equipment to be preserved. We need differentiated reward tiers. We need more communication between the team and players. We need reasonable enhancement costs. Thank you for the hard work of the MSU Team, and thank you to all the MSU players. 中文版： 你好，MSU团队，我作为一个管理2000中国玩家的UN社区创始人 我需要向你们反馈一些现在MaplestoryN存在的问题。 1.作弊者泛滥的情况，作弊者并不会给游戏带来任何的正面形象，而且会侵占真实玩家与投资者的权力，无论你是否承认这点，这会导致玩家和投资者的价值丢失。 2.MapleStoryN没有划分开高级玩家和普通玩家之间狩猎的地图，导致许多玩家只能共同挤在同样的层级地图进行狩猎，我认为这是不对等的，就好像一所企业，里面有总裁，有员工，目前你把员工和经理、总裁全都在放一个地方工作，并且领着一样的收益. 我相信你如果作为玩家，也会觉得为什么我投资了更多的时间和NXPC，却要和别人一样，这是非常不合理的。 3.装备强化费用不合理，首先你们采用动态经济这点，我认为初衷是很好的，但是现在情况真的是完全透明吗？我们多次发现即使没人强化装备的时段，强化费用也在不断上涨，高昂的强化费用你必须搭配足够的收益才能使得玩家进行这一项动作，否则玩家为什么会这样子做呢？ 4.副本的奖励比重出现明显的偏差，你们说过稀少的装备代表价值，有限则代表价值，我承认这想法是很好的，但是你们这次的改动则是把兑换装备的材料进行了大规模的掉落，这导致了大多数玩家现有的装备价值贬值，而高昂的强化费用导致即使掉落了那么多装备，也没更多玩家进行强化。你们应该做的是如何有效防止高价值装备的数量过多，以及合理的强化费用来让玩家能接受，而不是说产出很多很多这种装备，提高副本NESO的数量，降低稀有装备产出才是一开始你们所设计的，因为混沌副本高额的NESO奖励足以让玩家进行投资和持续提升，而不是掉落更多装备兑换材料这种做法。 5.野外地图遭到许多作弊者的入侵，甚至目前副本也有作弊者入侵，如果你们可以有效禁止这些作弊者，而不是软措施，我会觉得更好。 6.野外地图产出应该遵循，低投入有低回报，高投入有高回报来进行奖励玩家，我相信其他Maplestory游戏服务器也是如此，他们遵循了你的星星等级的高低来分配奖励的高低。 7.对于作弊者行为的限制，我有一些想法，可以限制没有星星等级的玩家进行NESO的铸造行为，因为一个没有星星的玩家他不是真实玩家。 8.我希望MSU团队真的能像你们说的那样，来web3是为了做一个IP扩展，做一个可以改变web2和web3环境的游戏娱乐生态，那么你们需要聆听更多社区，玩家的意见，而不是自己盲目的在做一些实验。 9.web3是一个独特的生态，一切都必须建立在有价值，你们说的娱乐=价值，那我们就拭目以待吧。而不是学一个失败的项目那样，进行一波一波的炒作。 10.对于投资很多和挑战了最高难度副本的人，你们难道不觉得这些人是真的热爱才会去吗？他们应该得到奖励，以让更多玩家知道他们投资和游玩MaplestoryN这款游戏是会得到效果。 11.一个游戏只有当玩家数量达到一个庞大的数字，才可能收益更多，如果我们都想一起赢下未来，我们必须做一些共识。 我们广大玩家总体的诉求总结就是： 我们需要投资和价值对等，我们需要作弊者消失，我们需要我们的装备NFT价值得到保证，我们需要区分奖励层级，我们需要更多团队与玩家之间的联系，我们需要合理的强化费用。 感谢MSU团队的辛苦工作，也感谢这么多MSU玩家。 @MaplestoryU @nexpacetime @domidom88 @TowelHolderA @MSU_Boss @emilieyskim @W3msu @jethsub @cowooding @ZeroiMSU @ProofOfTravis @eth_apple

Ballmer’s quote sounds familiar - @MaplestoryU made $X million in just weeks from the super fat 1st-party app, MapleStory N (Source: Boss) - Full vertical integration from day 1. We run our own chain and the super fat apps. - The value is fully captured, and yes, it accrues to the holders. + Plus: no plans to “raise a More big money” like [REDACTED]

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