Joe

Astonishingly poor service from @FNBSA, trying to log a fraud issue since 9:30 this morning. Mostly on hold and when someone does respond it’s to transfer me to another department where I’m on hold again.

@MWEBTweets is there a fault on my fiber line? Loses connectivity several times a day for the last week or so.

*person 🤦🏼

White person in the queue at Woolies ahead of me had the most “white personal in the queue at Woolies” energy I’ve ever witnessed in real life. Like to the extent that I feel the need to reference it in my annual tweet.

@MWEBTweets @vumatel Yes, I know that, but I am going to keep tweeting them and copying you until the "urgent" issue is resolved. @vumatel 20 hours now and no results.

@ZhouMoss @vumatel Hi ZhouMoss, thanks for coming back to me. I linked your twitter handle to your MWEB account. I can see that Vumatel are looking into this matter. The REF is ISP-614567

@vumatel please can a get an ETR on ticket MWB19625651. Fibre has been down since last week Thursday

@MWEBTweets @vumatel MWB19625651, look it up

@ZhouMoss @vumatel Good day, I am so sorry to hear that you have had such a poor experience. Customer satisfaction is always the number one priority for us. Kindly provide your MWEB details via DM & include a summary of this query so that we can have a look. Thank you

@MWEBTweets @vumatel MWB19625651

@ZhouMoss @vumatel Hi ZhouMoss, could you provide us with your MWEB REF so that we can take a look.

@MWEBTweets @vumatel MWB19625651

@ZhouMoss @vumatel Hi ZhouMoss, Fibre faults has an eta between 3 to 6 working days. Please send us a private message with your MWEB info & REF if you logged a fault. We will then be able to take a look

@vumatel @MWEBTweets 19 hours now.

@vumatel What is your ETR on issues that are flagged as "urgent"? Because it's been 17 hours since that happened and I still don't have internet access cc @MWEBTweets

@vumatel @MWEBTweets Any updates on this "urgent" escalation?

@ZhouMoss @MWEBTweets Hi, Joe can you please reboot both devices and advise on the connection?

@vumatel Still no internet access cc @MWEBTweets

@vumatel @MWEBTweets So when can I expect it to be resolved?

@ZhouMoss @MWEBTweets Hi Joe, we have advised the team that this is urgent.

@vumatel So when can I expect it to be resolved?

@ZhouMoss Hi Joe, the ticket has been assigned to a maintenance team.

@vumatel @MWEBTweets And while your failures are placing my economic and physical health at risk, the only response I get is that you will "revert back". Not good enough.

@vumatel @MWEBTweets @vumatel I work from home and I work online, we're in the middle of a pandemic and now, thanks to your lack of service, I'm forced to either spend a fortune on data or work from a venue with internet access and potentially expose myself to #Covid19 cc @MWEBTweets