

Zoho Books
4.1K posts

@ZohoBooks
Powerful accounting platform for growing businesses. Tweet @zohocares for support and @Zoholics for events. IG - zoho_books | LinkedIn - zoho-books





























We’ve been facing an issue with @WhatsApp integration in @ZohoBooks for our business accounting workflow. We use inbuilt email system (@ZohoMail DNS Records) for sending notifications inside Zoho Books to send invoices, bills and updates to customers and vendors. Earlier, we had added a number, but it was already registered on @whatsappforbiz App, so it was not applicable for API-based messaging, because @facebook & WhatsApp Business API requires a fresh number that is separate from a normal or WhatsApp Business App account. So, we purchased a new number online from official V! (@ViNewsOfficial) website specifically for this purpose and successfully verified it with Meta. After that: • Removed the old number from Zoho Books • Removed old linked @ZohoSocial connections from Facebook/Meta • Added the new account inside Meta Business Portfolio • Tried connecting it again through Zoho Books WhatsApp section Now the issue is: When we click “Continue” inside Zoho Books, it asks whether to connect an existing account or create a new one. Existing account shows nothing. If we proceed with creating a new account, Facebook login opens and the full setup process completes successfully. After finishing everything, it shows a success message saying activation may take 24 hours. But even after trying multiple times ( everytime shows failed notification - " connection failed" ) waiting almost 15 days, the setup is still stuck " Setup Pending " status and never completes. We’ve already saved screenshots and references regarding this issue. We hope the @ZohoCares support team can help us resolve this problem so we can properly use WhatsApp notifications for our services and notify vendors and customers smoothly. If anyone else is also facing a similar issue with Zoho Books + WhatsApp API integration, please comment below and share your experience. #zohobooks #zoho #accounting #software #tallyalternative #xpost #cloudcrm #zohocrm #zohosocial #zohoproblem #zohocare #ohosupport #pradhansfintech #trending #trend #2k26 #reportonx




















