Zoho Desk

Make customer service a smooth sail with Zoho Desk, your customer service lifeguard 🛟⛵ Hop aboard: zurl.co/8xcNg

Happy International Day of Happiness 💛

Happiness isn’t always loud. Sometimes, it’s a helping hand that reaches out right on time, quietly making the world happier. Here are a few stories of our customers spreading happiness through their work. Follow the thread 👇

More customers ≠ more chaos (if you do support right). Join us for a live webinar to learn how to: → Streamline support and deliver better experiences at scale without scaling costs → leverage self-service, AI, automation, and analytics for growth Register below! PDT: zurl.co/Mhtgk IST: zurl.co/tkO39

Our customers often find unique ways to put Zoho Desk to work. Here’s one such story. Offshore Accounting and Taxation Services Pvt. Ltd. explored what was possible with Zoho Desk and built a system to track their vendor invoices using customizations, workflows, and SLA tracking.

Now available in @ZohoCRM Plus, Zoho Service Plus, and @ZohoOne bundles. 📚 Learn more here: zurl.co/yQinP @ZohoDesk

Discover how @ZohoDesk and Zoho Creator work together to deliver powerful solutions for your operational needs. Join our webinar to learn how to streamline and optimize your business operations effortlessly! Register now: zurl.co/wZ4Ux

The Tech Support Zoho User Group by @ZohoCommunity is now live — a peer-driven space to learn, exchange ideas, and grow together 🤝 To kick things off, we’re launching the Zoho Desk product series with live virtual sessions every 2nd Thursday of the month. Why join? ✨ Learn practical Zoho Desk workflows 🤝 Connect with fellow support professionals 🎤 Hear from product experts and industry leaders 💰 100% free 🌍 Join from anywhere First session: March 12, 2026 Register here: zurl.co/Ujog2

Two months into 2026, and we’ve already filled the calendar with conversations that matter ✨ Here’s a quick look back at our time at Zoholics this January and February!

Every Wednesday, one focused topic, one step closer to running a smarter support operation. Join us live for our monthly 4-week Zoho Desk masterclass 🧑‍🎓 Starting March 04, the series repeats every month 🗓️ Register here: zurl.co/T5YzV

Having too few or too many support agents can negatively affect customer experience, team morale, and your bottom line. Read our ebook to learn how to get customer support staffing right: zurl.co/ETfw4

From help desk to field service, manage it all from one place with Zoho Desk and @ZohoFSM. Join us live to see how to connect your on-ground and off-ground support operations and make the most of your integration. Register below 👇 9 AM PST: zurl.co/WgocR PM IST: zurl.co/Oaaxi

Your solved support tickets are a goldmine for building your knowledge base! Zia AI turns selected ticket conversations into ready-to-publish help articles ✨📝 Learn more about Ticket to Article in Zoho Desk: zurl.co/erz2r

Imagine walking into a supermarket where milk, vegetables, and shampoo all sit on the same shelf. You'd eventually find what you need, but you wouldn't enjoy the shopping experience. That’s what customer support feels like without organizational departments. Our #ZohoDeskBTS post discusses how departments in Zoho Desk bring order to customer support ticketing and create smoother experiences for both teams and customers. Read here: zurl.co/jDVCz

As Bianca Bento from NOOA’s Client Experience team puts it, "Zoho Desk better aligns with our requirements, and this was the key factor in our decision to switch. It’s user-friendly, affordable, and offers support in our native language." Read their full story: zurl.co/GxpRq

Supporting local farmers means being present, understanding, and responsive to their needs 🌱 For NOOA Brasil, that starts with speaking to them in their native language and meeting them on the channels they already use. Behind the scenes, that meant rethinking how their customer support worked. The search for personal, clear, and dependable customer support led them to Zoho Desk.