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Carlcare_Services
34 posts
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Paul Shirt@pshirt
@premierinn I have received notification that Southend Eastern Esplanade now has no Breakfast, Dinner or even Parking. I need a full refund. Please can you help?
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Craig Johnson@j300hno
@premierinn can you send me a complaints email please. With someone who will respond. Or can you please explain why you charge customers a parking charge. Don’t you own the land already? Where does the money go and why the charge ?
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DMG AUTOCARE LTD@DMGautocare
@premierinn Gatwick north hotel. What a joke! Cold food. Replaced with cold food then manager refuses to take it off the bill and says if I’m not happy I can leave but I’ll be reported to police for theft!
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Mrs Willis@MrsWillis20
@premierinn - please confirm that booking BLF6181009 is a twin room - many thanks 🙏
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@lemonybearley Hello. We would be pleased to continue our conversation through a private message to provide you with further assistance.
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@premierinn your virtual chat bot is very annoying. I want to amend a booking. Your website won't let me and your virtual bot goes round in circles. Bring back humans.
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Richard Stevenson@oneboxtele
Has anybody successfully used the @premierinn WhatsApp number for customer services?? Had one reply then the guy vanished!
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Katherine Trimble@KatherineT14809
@premierinn THE most incompetent customer service I have ever experienced. 8 different customer service “professionals” who cannot seem to grasp that they made a mistake. It’s never-ending.
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Sarah Gower@Gowersar
@premierinn I’ve spent a week trying to speak to your customer relations team. My daughter left 2 favourite teddy bears in your Stratford Hotel and no one is following up. Really poor customer service. Please find her bears!!
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OnlyHappyOnATrain@beckstar2
@premierinn I don’t need to DM. I’ll shame you publicly. Lincoln City Centre PI, yesterday afternoon at about 5.20pm. Young male check-in clerk. He needs retraining pronto.
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E.L.C@TerrierEmz
@premierinn ive booked a hotel with early check in, but thats not showing on the apl reseveration. Its for an accessible room please can you help ?
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@pauljcliff We appreciate you bringing this matter to our attention. kindly follow us back to enable us to send you a direct message and provide prompt assistance
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Reason that this Harrogate @premierinn trip turned out so bobbins was actually linked to staff
Not being around, but because I didn’t report the range of issues to the non-existent staff complaint isn’t valid!
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Geraint Clarke@TweetsbyGeraint
I called Premier Inn to cancel a room after a family bereavement. They put me through to the "Non-Flex Team." His job? Say "We don't cancel for any reason. Ever." That man's career could be replaced by a post-it note. Is your job easy enough for a chatbot to do?
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Silly@SillyFizzy
@premierinn Have just called one of your hotels the third time today and still nobody answered the phone. Wasted 20 minutes waiting on the phone and god knows how much money as I’m on pay as you go tariff. Won’t be booking to stay at the hotel now.
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andrew@andrew35177701
@premierinn You cancelled our booking for last night and tonight, have not offered a refund and have since charged us £133 for a stay tonight!
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Alison Thomas@AlisonT16296828
@premierinn you ask me to send information and then do not respond . The clear facts are that a Premier Inn worker has access to customer accounts and that’s why they are able to send our invoices. This is a serious data breach !
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