
My grandad is being charged £98/month out of contract by BT for 300mb/s + phone line. I called them, ask to reduce the price. He tells me the best he can do is £65/month excluding the phone. The BT website has £28/month for both. I’m told if he logs into his account and does it online, it might be cheaper, but won’t be as cheap as the new customer deal. My grandad is 84 and has been a customer with BT longer than I’ve been alive. He makes phone calls and occasionally watches Netflix. He doesn’t know how to use his BT account. Pissed me off so much.













