Issues & Response Unit.

2K posts

Issues & Response Unit.

Issues & Response Unit.

@_KenyaPowerDM_

Katılım Nisan 2026
101 Takip Edilen156 Takipçiler
Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
@cariz@Carizkariz

@KenyaPower_Care does it mean when it rains no power?. Restore powere at githiga kiambu county. Total darkness since 5pm🤦

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
virginia gathoni@virginiaga6273

@KenyaPower_Care requesting for a refund. I paid a post paid bill twice. No response on your WhatsApp number. It's been 2 days.

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Olaimurunyai@EPaapai

Hello @KenyaPower_Care, what are the requirements to replace a fallen posts at a given location? How long does it take ? After giving exact location, why not act? Not dm answer here.

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
@MZAZI.@Inspect41585561

@KenyaPower_Care It is a month now since our transformer was dismantled at Makongeni on World Bank plot. Block N. All we hear is “walisema watakuja.” Why is the incompetence? Do you need to be bribed before you take your accountability seriously? Do you need a catalyst, maandamano?

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Seshi@Seshi_lynne

@KenyaPower_Care street light is emitting sparks for the past week. Buruburu phase 1, cypress court

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
zedy@AnandaZedekia

@KenyaPower_Care We have no power at Mulwakhi transformer,vihiga county, Luanda sub county ,mwibona ward,since Sunday ,all we are told is,it will be resolved,the insecurity in the area is beyond us,what about if they carry the transformer,what we can we do,we are in total darkness 37232047953

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Beginner@Ngugi00

@KenyaPower_Care Two weeks no power transami pipeline near Kenya builders truevine schools 14972674

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Marto@Boi_wa_Keiyou

@KenyaPower_Care We have been in darkness hapa Mwihoko 160. Meter 54603947836

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Nes@NessoWM

@am_tinnie @KenyaPower_Care Their incompetence is second to none. This ones switch off power in parts of ruaka on Friday and magically connect it back on Monday afternoon. And that happens every week like Clockwork. Maybe wanataka kufinyiwa kitu ndio waconnect.

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Its Brenda❤💦🦋@Brendkerubo

@KenyaPower_Care there has been no power in thogoto from Monday

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Peony@Peony6742852

@Purity1424570 @KenyaPower_Care Exactly, I work from home and I'm at risk if losing my job because of this . I have to walk to find a place to charge my phone and laptop, it's genuinely frustrating. Do something about it or at the very least communicate and offer alternatives.

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Nash Njenga 🇰🇪🇰🇪@NashNjenga

@KenyaPower_Care hamtaki nione the team that will save football on 30th May, sio? Mbona ngong ziko na low voltage since morning

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
rashid@abumaryamrashid

@KenyaPower_Care No electricity in bula adc area in Garissa town from last night. Kplc guys came touched the transformer but we still don't have electricity .

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Marvelous Cate@CateMarvel64696

@KenyaPower_Care Not under maintenance today but have no power up to now . We hardly have consistence supply nowadays. Reference number 15076716.We waited thinking you'll restore power in the evening. Hebu rudisheni MSA is hot na mbu..... Nkt!!

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Jeff Mwangi@senior_delta

@KenyaPower_Care There is a section in Juja, Greenfield Gate C that has no power. This issue has happened multiple times before, while other areas have electricity, this section keeps experiencing outages. What’s concerning is that the issue usually takes over 30 hours to be resolved.

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Wambui@WambuiMachari12

@KenyaPower_Care hey nimebuy tokens na nkiweka bado Kuna Giza what should I do

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
˗ˏˋVanhoe⁷ˎˊ˗ 💛@Vantes_art

@KenyaPower_Care I bought tokens hours ago na message haijakuja shida iko wapi jameni

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Lennox Bobs@bobs_lennox

@KenyaPower_Care No power in the whole of Changamwe,buana leo ni game kubwa mwache hizo

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Issues & Response Unit.
Issues & Response Unit.@_KenyaPowerDM_·
Hello there 👋 Apologies for the inconveniences encoutered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.
Inside Her Counsel@MMatsekhe98454

@KenyaPower_Care It has been now 2 weeks and there has been no power in my apartment @MBCL in rongai where i stay for the said weeks.Despite several attempts to reach out to you by tenants and even the management you have been lying that you will restore the power you havent.

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