Samir Mehta

@Eloncommentary1 Hope

Is Trust the new Currency? linkedin.com/pulse/trust-ne… via @LinkedIn

This article from @ECM_marketeer! states, “Journey mapping, segmentation, and micro-targeting are well-established in #customerexperience — it’s time to bring them to #employeeexperience as well.” Well said! cmswire.com/employee-exper…

Great piece from @bigbosscaro on why you need to make sure you are turning your managers into coaches. This is how you level up your business and make your leaders successful. #Leadership #Management hrdive.com/news/frontline…

.@KarlSakas gives a fresh perspective in @B2Community on #CX: "If your goal is to get 100% satisfaction from 100% of clients, you’ll find yourself making too many compromises." #CustomerExperience business2community.com/customer-exper…

Delivering the best possible customer experience requires leaders to go beyond digital transformation efforts. Instead, we need to adopt a new mindset on the digital experience that quickly responds to customer needs. #CustomerExperience cmswire.com/digital-experi…

When you become a leader, you don’t often think about the style of leadership that you will take on. All leaders should take the time to look at what style best suits their strengths. #Leadership #LeadershipStyle dentistryiq.com/front-office/a…

What is your take? Are you someone who speaks out during work? According to @taliena, research has found that quantity over quality can determine who is perceived as a leader. #Leadership weforum.org/agenda/2021/08…

Another great article from @MarcelSchwantes! The journey to successful leadership begins in an uncomfortable spot for many. #Leadership inc.com/marcel-schwant…

Great insights from Mark Bowen on what role servant leadership plays in digital transformation and how it can help build a successful business. #ServantLeadership intelligentcio.com/north-america/…

Excellent insights from @Gartner_inc on how to maintain #EmployeeEngagement while working remotely. He suggests making alterations to meetings by making them shorter and more meaningful. Great advice! gartner.com/smarterwithgar…

According to Sonnya Kourteva in her recent @Forbes article, being a #ServantLeader means embracing and understanding the privilege to give and not the power to receive. Well, put! forbes.com/sites/forbeseq…

#Chatbots are often thought of as how they can improve the #CustomerExperience, but I agree with @KayaIsmail, who says they can be equally beneficial for supporting and retaining employees. #EmployeeExperience cmswire.com/employee-exper…

Most leaders would agree that knowing when to walk away is a good thing. Remember, taking a break doesn’t mean you’re a bad leader; in fact, just the opposite. Thanks for the reminder, @BlankAvery! #LeadershipAdvice

When we think about #DigitalTransformation, we often associate it with fancy gadgets, however as @ECM_marketeer writes, transformation efforts live and die by the people leading them! For these transformations to be successful, they need strong #leaders. cmswire.com/digital-workpl…

Great article from @FortuneMagazine on the role #MoralLeadership plays in #RemoteWorking: "These leaders earned trust in this time of crisis by telling the truth no matter how bright or dark." Trust is key during #WFH! #Leadership fortune.com/2021/04/02/mor…

There is no simple strategy toward building a strong #CX; however, all strategies should aim toward the same goal: to establish long-term engagement with customers. What are some of your #CXstrategies? cmswire.com/customer-exper…

So true, Jared! The #CustomerExperience is something that should be a priority to every department. If customers are not feeling valued, how do you expect them to continue working with your company? twitter.com/JaredPTWilson/…

According to @infragistics, delivering the best possible #CustomerExperience requires in-depth data, which is best achieved by combining customer feedback with data gathered during direct usage. At @Wrench, this is how we strategize our #CX efforts! cmswire.com/customer-exper…

2020 should have taught leaders to focus more on "reinventing" workflows than "optimizing" them. Reinvention requires both new technologies and a greater focus on personal agency. Thanks for the article, @Deloitte. #FutureOfWork deloitte.wsj.com/cio/2021/03/09…