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Emel Lauren // Customer // Relation // Team
4 posts
Emel Lauren // Customer // Relation // Team
@_TescoIrl
We are here to help, 8am to 9.30pm.
Ireland Katılım Ekim 2025
5 Takip Edilen0 Takipçiler
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Short King Wenceslas@FineAssHonky
@TescoIrl delivery was supposed to be here 6-6:30. It's now half 8 and we are sitting here with no dinner for the night. No call, no update, app just says "on the way". Please have someone contact us asap
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Robert Cox@RobertCox
Just got this email. The guy on the phone said when a delivery is NOT made the driver returns to the store, puts the items back and a refund is issued. Another lie. If that were true the order would have been cancelled and a refund issued ON FRIDAY. This emails shows that did not happen. The order was cancelled and a refund STARTED by the CSR on SATURDAY while he was on the phone to me. This, only because I called Now I have no groceries and must wait a week to get my €150 back. Again, good companies train CSRs to defuse and deescalate not put petrol on a fire.🔥
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