Customer Success Collective

"You can't manufacture that kind of connection." New Retention Rethink episode with @Jamf's Jeni Asaba on what real community looks like – and why it drives customer retention: eu1.hubs.ly/H0qkdN40

If you’re aiming for a raise, building your case for promotion, or planning your next move in 2026, the Customer Success Salary Report is the clarity you need to negotiate from a position of strength. Grab a copy of your own to make that happen: eu1.hubs.ly/H0q8DS50

In this week’s upcoming episode of the Retention Rethink podcast, Courtney Hauser sits down with Jeni Asaba, Head of Community at Jamf, to talk about what community really is – and why it's the P to customer success' J. The third installment of our podcast drops very soon.

Executives always ask: “But what’s the business outcome?” In Episode 2 of the Retention Rethink #podcast (created with @gainsighthq) Jef Vanlaer shows exactly how he answers it at @TrendMining 📺 eu1.hubs.ly/H0p_qfh0 This episode is a must-listen if your adoption is low.

Tomorrow’s episode of the Retention Rethink podcast is not one you'll want to miss. 🎙️ Courtney Hauser from @GainsightHQ sits down with Jef Vanlaer, who shares one of the strongest predictors of long-term retention Jef has uncovered at @TrendMining.

Still heavily leaning on product walkthroughs in your customer education strategy? Taylor and Elyce say you’re leaving a TON of value on the table. Retention Rethink is a brand-new four-part series, created with @GainsightHQ 🎥 eu1.hubs.ly/H0pRZQD0 Tune in now.

The companies that invest in AI-powered #CustomerSuccess are building the next era of #Revenue growth. In their latest article for us, @GainsightHQ shows how #AI helps CS teams predict expansion, automate engagement, and scale results with precision. eu1.hubs.ly/H0nBp9_0

Worried #AI is going to replace Customer Success Managers? Not so fast. The folks at @GainsightHQ have a different take. The reality is that AI isn’t a threat. It’s a co-pilot. 🤝 You can read the full article to put your mind at ease: eu1.hubs.ly/H0n2TJW0 #CustomerSuccess

Most companies are getting customer lifecycles wrong. They treat them like a pipeline – just another box-ticking exercise – and it’s costing serious revenue. Here’s the playbook, built with @GainsightHQ, that fixes it 👇 eu1.hubs.ly/H0mScBQ0 #CustomerSuccess #AI

Only 30.5% of CS teams have enablement. Yet 70.7% of CSMs are juggling 10+ accounts. What gives? The State of #CustomerSuccess 2025 Report breaks it down: eu1.hubs.ly/H0lkyH-0 Data. Benchmarks. Clarity. Brought to you in partnership with @GainsightHQ

London, you have until this Friday to save £300 🚨 Join us on June 24 & 25, for Customer Success Summit, where CS leaders from Oracle, Coursera, Gett, and more will share cutting-edge insights and strategies to drive real impact. eu1.hubs.ly/H0jCKWk0 #CustomerSuccess

🚨 Final call. 🚨 Help shape the State of Customer Success 2025 + Customer Success Salary Report 2025. Your insights = better benchmarks, stronger strategy, clearer industry direction. Last chance to have your say. 👇 eu1.hubs.ly/H0jxB_w0 #CustomerSuccess #SaaS

Grab your membership before the next customer churns. Not because it's dramatic. Because it's real. You’ll get the templates to act faster, the certifications to sharpen your instincts, and the live workshops that turn warning signs into wins. eu1.hubs.ly/H0jpnvj0

That’s not a stat. That’s your raise waiting in a login screen. Whether you’re new to customer success, managing a team, or leading the function, there’s a certification designed to match your goals. eu1.hubs.ly/H0jb39C0

Stop reinventing the customer success wheel. Get the resources, the mentorship, and the network you need to fine-tune your customer success game. Join Pro today: eu1.hubs.ly/H0h_-6N0

78% of customers are willing to engage with AI agents. Is your org ready to ride the wave? Join our free live session with Kustomer on May 13, The Power Couple: AI + Humans for Smarter Customer Service. Sign up: eu1.hubs.ly/H0hYHck0

What do Oracle, Coursera, Gett, and Bazaarvoice have in common? They're all at Customer Success Summit London on June 24 & 25. Check out the speaker lineup👇 before grabbing a brochure for more info. eu1.hubs.ly/H0hQZ1R0

Your paycheck should match the impact you’re making. Pro+ membership gives you the tools to sharpen your skills, prove your value, and open doors to bigger opportunities. Start making it happen: eu1.hubs.ly/H0hHJjR0

Amsterdam, you have until this Friday to save €300 🚨 Join us on May 13 & 14, for Customer Success Summit, where CS leaders from Microsoft, Qualtrics, LinkedIn, Culture Amp, and more will share cutting-edge insights and strategies to drive real impact. eu1.hubs.ly/H0hxlPr0

Heads up, London 🇬🇧 We’re bringing Customer Success Summit to your city, and if you’re ready to supercharge your CS career, connect with industry leaders, and unlock the best strategies for growth, this is the one event you can't afford to miss. eu1.hubs.ly/H0hqYYr0