Larry Leung

56% of people are most productive in the morning! Brands, align your engagement strategies with these productivity peaks for better CX and growth. #CustomerExperience #CustomerEngagement

5/5 As CX leaders, we must prioritize search optimization. How are you enhancing search experiences in your organization? Let's discuss! 30 min consultation: calendly.com/transformidy #CustomerExperience #Retail #Technology #Search #AI

4/5 To improve, retailers should: • Implement AI for better query understanding • Use customer data for personalization • Integrate omni-channel search capabilities

3/5 Poor search experiences lead to: • Reduced conversions • Customer frustration • Abandoned carts • Decreased loyalty

2/5 Challenges in modern retail search: • Interpreting complex queries accurately • Delivering personalized results at scale • Integrating voice and visual search

1/5 Customer Experience Daily Retail search has come a long way from basic keyword matching to AI-powered, intent-driven experiences. Today's shoppers demand instant, precise results that align with their buying intent.

Is channel snobbery hurting your brand's CX? 🤔Prioritizing certain channels can alienate customers, reduce satisfaction, and impact revenue. Fixes: ✅ Integrate channels ✅ Train staff consistently ✅ Meet customers where they are linkedin.com/posts/larrykle… #CustomerExperience

Customer service ≠ customer experience! While service is crucial, experience covers the entire customer journey. Find out more: transformidy.com/insight/custom… #CustomerExperience #CustomerService #Transformidy

Customer Experience Humor! #CustomerExperience

Happy CX Day! Find out more about CX Day and @cxpassociation in my profile. Send me a DM if you have any customer experience / strategy questions. #CustomerExperience #Strategy #Leadership #CXday

What are the best types of partnerships for your company? transformidy.com/insight/partne… #Transformidy #Partnership #Business

Moment Factory: Best Immersive Experiences Around / Why are immersive experiences important for customer experience of the future? transformidy.com/insight/moment… #customerexperience @MomentFactory Shown: @ChangiAirport Terminal 2

⁦@bankofcanada⁩ drops key rates from 4.75 to 4.5%. Relevant companies can benefit by sharing this knowledge with existing and new customers proactively. ⁦#customerexperience #engagement #tip linkedin.com/posts/larrykle…

@RM_Transit If money is not an issue, how would you like to change the streetcar network?

The streetcars in Toronto are in desperate need of a total rethink and upgrade. Today they are too slow, too inconsistent, and too antiquated. Replacing streetcars with buses only doesn't make sense if the streetcars actually capitalize on their unique benefits.

Effective wayfinding is more than just signs; it's about creating an intuitive and engaging physical or online layout that fosters positive customer interactions and boosts revenue. Find out more retail-mashup.com/wayfinding-rev… #wayfinding #customerexperience #retail

Accessibility - Important for Retail Brands to Prioritize // Now is the time to assess and improve customer experience for those in need. retail-mashup.com/retail-brands-… #accessibility #retail #visible #nonvisible

@RetailMashup explores how intelligent ad networks are transforming retail marketing. From personalized recommendations to targeted advertising, AI is revolutionizing how retailers engage with customers. retail-mashup.com/intelligent-ad… #customerexperience #marketing #adnetwork #retail

I am looking forward to serve as the chair of the "Experience and Sustainability" track at the Aviation Festival Americas 2024. DM to find out more @AFA_conf #CustomerExperience #Travel

Retail marketing encompasses retailers' strategies and tactics to attract customers, drive sales, and build brand loyalty. Part 5 of the series discusses the use artificial intelligence focusing on retail marketing. retail-mashup.com/perfect-retail… #CustomerExperience #retail #AI

Maximizing The ChatBots: AI Evolution In Retail (Part 4). The good, the bad, and the ugly - what should retailers do to maximize the chatbot technology and build customer trust? » retail-mashup.com/maximizing-cha… #retail #chatbot #technology #ai @transformidy