Moss Bros Service

@BrantonBam93238 Thank you for your tweet, If you could DM us or send us an email to customersupport@mossbros.co.uk with the issue you are having with your return we will look into this for you. Many Thanks Moss

@_MBService I have felt it necessary to open a twitter account to get through to you. Ref number 4820464 Branton Bamford please call me regarding a return at Jermyn St. Thank you.

@Gareth_Dyson I am sorry that one of your items did not fit. You will need to contact Moss Box directly. support@mossboxunlimited.co.uk Many thanks Martine Customer support

@_MBService I used your moss box service, one item fit but the other didn't, which I'm sending back. How do I get it exchanged or do I have to send it back first and should I keep the item that fits or does that have to go back too (as it's 2 items per order)?

@mattymccloud Our custom made consultation can take up to 1hr, for 3+ people this can take up to 2 hours, but can be longer depending on how long it takes to get through each customer. To book a consultation please see here - mossbroshire.co.uk/store-locator

Hey @_MBService how long should it take to get three people measured for custom made suits?

Hi @Sultan_Caeser Thank you for your tweet and I hope you are well. I am sorry to hear that and for any disappointment felt, please send us a DM or contact on customersupport@mossbros.co.uk where we will be happy to discuss this with you further. Take care, Lucy.

Hi @mattymccloud thank you for your comment. Please do not hesitate to contact us back directly either via email or by sending us a DM and one of our agents will be more than happy to support. Best regards, Hannah

First suit fitting happened on Sunday. Since then I haven’t slept with worry. At the gym this morning for a ridiculously hard workout. Hopefully will sleep tonight. @MossBros @_MBService don’t let me down. 🤞🏼

Hi @mattymccloud thank you for your comment and I hope you are doing well. Please view all of our contact information in this link provided: moss.co.uk/contact-us One of our agents will be more than happy to support with any queries or issues you may have. Best regards, Hannah

@_MBService have you got a contact telephone number? I have an issue that I would like to resolve and would prefer not to do it over Twitter. Thanks.

@planetclune Hi Mr Clune, I have just sent you an email reply on your other ticket that you have with us.

@_MBService I suggest you use couriers that you can speak with directly? Take a look at your review page and filter by the 1 star rating. They all say the exact some thing. It's not the quality of clothes it is the standard of service.

Shout out to EVRi couriers @evricouriers @EVRi_Delivery who failed to deliver yesterday, then told me I wasn't in when I was! Can't talk to anyone! @_MBService / @MossBros sort this please. If it's not here tomorrow, you're getting it back & getting it back with an invoice.

@DominicCarelse Hi Dominic, Thank you for bringing this to our attention, I have just sent you a private message to get some further information around your order, in order to help with your enquiry. Hope you have a lovely day! Kind Regards, Matthew

@_MBService Hi I’ve been trying to order suits for my wedding since March. Disappointed with the level of customer service so far. I need clarification on the status of my order. Bluewater branch hang up the phone every time you ring.

@planetclune We can only contact all our couriers via email and not directly by phone.I really am so sorry that this has happened and it will be looked into by both ourselves and the Evri team.

@_MBService I did yesterday. EVRi ignored instructions. Was never possible to deliver with previous instructions. Called you again today. Was frankly gobsmacked to hear neither you nor I can actually speak with @evricouriers to resolve things quickly.

@SheemzB Please DM us your name, postcode and email address and we can look into this Regards Moss

@DavidWhite_IO Thank you for reaching out to us, we're sorry you haven't received an update. We have just sent you a private message to get some further details to help you out, please can you kindly respond so we can provide this information to you. Kind Regards, Matthew

@_MBService I have placed an order for a number of suits for my wedding party. With the date slowly approaching I haven’t received an email or text (as promised) for fittings or final payment. Can someone please help asap

Hi @WRNicholls Thanks for your tweet and I hope you are well. I am sorry to hear that. Please send us a DM or contact us on customersupport@mossbros.co.uk and we will be happy to assist. Have a lovely afternoon, stay safe and take care. Best regards, Lucy.

@_MBService Nobody is picking up on any of your numbers ? Even local store.

@Legal_seg_1903 I am sorry that the driver did not deliver to you at the stated time. I have refunded the delivery charge back to you. Please check your tracking details for an up date on when they will deliver to you on Monday. Many thanks. Martine

@_MBService Paid for next day delivery, dpd driver did not show up and then dishonestly stated he missed me. I waited outside my house as it was an important delivery and I needed the items today. I want a refund of the next day delivery fee i paid. Terrible service.

Hi @Legal_seg_1903 Thank you for your tweet and I hope you are well. I am sorry to hear that and for the disappointment felt, please send us a DM or email on customersupport@mossbros.co.uk with your order number so we can look in to this for you. Best regards, Lucy.

@djm7djm Thank you for your post, our Nottingham branch is opening between the hours of 9am to 5:30pm tomorrow. I hope this helps. If you need any further support please do not hesitate to reach out to us. Best regards, Hannah

@_MBService hi, what time is your Nottingham branch open tomorrow? Thanks

@soult @L0nd0ner88 @jebernstone not a problem if you need anything please reach out

@_MBService @L0nd0ner88 @jebernstone It was just to alert you that I've been mentioning @MossBros in various tweets!

It's a wrap at #RWL2023 day one! I hope you've enjoyed the tweets - thank you for all the engagement so far. Join @Bartlett_96 and me for more live updates tomorrow! 🛍️

@soult @L0nd0ner88 @jebernstone Thank you for the tweets. How can we assist you today?

@L0nd0ner88 @jebernstone @Bartlett_96 @RetailWeek @MossBros @_MBService Thank you! There seems a lot of love for this tie!

Hi @sammypops Thanks for your tweet and I hope you are well. I am so sorry to hear that and the disappointment understandably felt. If you would like to contact us on customersupport@mossbros.co.uk we would be happy to look into this further for you. Best regards, Lucy.

Hi @JinkyNovs, thank you for your comment. I have responded to your DM and as stated over the message, I am so sorry for the fact your code was not working however I am glad to hear that this has not been sorted. Best regards, Hannah