Customer Response//Desk

@CarlyGolly Hello,@CarlyGolly Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@boohoo I am trying to contact customer services about a gift card refund that I did not request and have not received a response

@NancyyElliss Hello,@NancyyElliss Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@boohoo I need help with an item I received which was used and damaged!!! Not happy and have to pay to return the item? JOKE!

@Gray65Tina Hello,@Gray65Tina Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

Why did I bother with @boohoo.com? Never again. Sizing, of, delivery late, premium, rubbish, returns, wait for ever for refund. 😩

@LouisaWhit88 We’re truly sorry for the inconvenience you’ve experienced. We understand how frustrating this must be. Kindly send us your Concern via DM so we can look into your claim and assist you as quickly as possible.”

Anyone else had a issue with @boohoo & @OfficialPLT only offering gift cards as a refund even though you are well within the return time? Then to make matters worse you get a response from a Bot and still waiting to speak to an actual person! #boohoo #prettylittlething

@cmcoorrona Hi I'm really sorry for the inconvenience you have encountered with our services. I'll do my best to help you from here. Please DM us your complete name, Order number, phone number and email address for further assistance. Thank you.

@MzNeauxla @boohoo november 16th i still ain’t got my shit

Listen @boohoo ain’t gotta worry about me ordering anything else… $10 for shipping and I’m still waiting on my shit almost 2 weeks later

@_maisiet Hi I'm really sorry for the inconvenience you have encountered with our services. I'll do my best to help you from here. Please Follow back DM us your complete name, phone number and email address for further assistance. Thank you.

@_nboohoo Erm yeah how is that right when I didn’t even get given the option?! I don’t want a gift card as will never be ordering from you again. How can boohoo choose how I get my money back?!!

@boohoo the absolute worst company going. Why is the only option available for my returns is on a gift card when it hasn’t even give me an option to choose? Then when trying go through customer service I am just told that it’s automatic and it can’t be changed?!!

@truli_dudley Hello,@truli_dudley Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@boohoo AI responded to all my insta DMs and I’m still waiting for a refund from the 25th November????? I understand it’s a busy time of year but this is one way to lose customers. This used to be one of my favourite brands

@emmawardo We’re truly sorry for the inconvenience you’ve experienced. We understand how frustrating this must be. Kindly send us your Order number via DM so we can look into your claim and assist you as quickly as possible.”

@boohoo why is there no contact information on your app for me to ask about my order and a gift card! What's the point in paying for next day delivery when it never gets dispatched in time

@tam_ellesse Hi, thank you for getting in touch. We're sorry to hear of your experience. If there's anything further we can assist you with, please follow back and send us a DM along with your Order number? Thank you,Andy.

Ordered a dress on the 4th dec, needed it for the 10th (tomorrow), still says in progress, hasn’t been dispatched yet. Told boohoo to cancel it, apparently they can’t! @boohoo sort it out! Poor customer service if I’ve ever seen it 🙄