Aakrit Prasad

At the end of the day, the greatest privilege of my job is working with people who are driven by mission. These last 5 days, I saw people across OpenAI remaining calm and resolute in driving their mission despite all that was happening around them. And I saw people across Microsoft remain focused on our mission and serving our customers and partners, stepping up to help in every way. This is what I’m especially thankful for going into the Thanksgiving holiday. Thank you for your resolve and for the work you do each day to advance AI safely and responsibly and distribute its benefits to all of humanity.

There are more than 500 companies building things with AI for enterprises. I'm the only one here on X who made a list of all of them at x.com/i/lists/170569… Here I sit down with the founder of one of them, @AptEdge. It builds systems for customer support for companies, particularly if your service reps have to help with technical information, like helping fix a machine. I'm trying to help people learn about companies that could help their businesses and also give everyone some real insights into how people are using AI to do new things. Thanks @aakritp for such an insightful interview and for visiting my home to do so.

"Innovation is our driving force," says our CEO, Aakrit Prasad. We're a swift team creating game-changing value. We go beyond enhancing customer service, we improve lives of reps too. Proud to be in a company enriching lives. Get started today: buff.ly/3PSTlbB #Impact

As a thought leader in the customer service industry, we believe that AI has the power to revolutionize the way businesses approach customer support. #customerexperience #AI #innovation

This is the AptEdge AI Promise. #AI #customersolutions #GPT

By leveraging AI, businesses can gain a deeper understanding of their customer's needs and tailor their response accordingly, leading to increased customer satisfaction and long-term loyalty. #customerexperience #AI #innovation

Super excited to release our first episode of That Escalated Quickly 🎉 In the first episode, we discuss how customer support plays a role in churn with Shreesha Ramdas, SVP and GM for Strikedeck at Medallia. youtube.com/watch?v=MUEhWY… #customersupport youtube.com/watch?v=MUEhWY…

Meet @aakritp, CEO & Co-Founder of @AptEdge. Its AI-Powered SupportOps platform lets support teams automate ticket trend detection and categorization, search ticket solutions across any knowledge source, and prevent customer escalations. aptedge.io

Such a 🔥 conversation about the convergence between support-driven and product-led growth. Take a listen: customersupportleaders.com/2022/04/01/242/ #customersupport #csops #plg customersupportleaders.com/2022/04/01/242/

One goal of product-led growth is to increase user volume exponentially. But are customer support teams ready to take this on? aptedge.io/product-led-gr… #customersupport #plg #supportops #customerservice aptedge.io/product-led-gr…

Complex products = Complex support tickets (and more of them!) Efficient support teams lean on AI to combat this complexity. Check out this blog post to learn how. #customersupport #csops #customerexperience aptedge.io/how-artificial…

Customer expectations are at an all-time high. But are your support ops set up to meet those expectations? aptedge.io/3-tips-to-impr… #customersupport #customerexperience #cx #customersuccess aptedge.io/3-tips-to-impr…

Teams that play together stay together 🥰 Check out this throwback to our team outing to Sonoma + Muir Woods. So much fun! Don't you want to join the team? Because are hiring 😉 aptedge.io/careers/ #hiring #remote #dev #culture

Customer experience is a team sport, and every team plays an important role. Here's how two of those teams (#customersupport & #productmanagement) can work together to make this a reality. aptedge.io/how-customer-s…

Support agents when the ticket only says "help": #customersupport #cx #custserv #csops

When leadership doesn't set the customer support team up for success: #customersupport #cx #custserv #escalationmanagement

Support for engineering teams has catapulted into the future... but what about the tools for enabling Customer Support teams?! These skyrocketing ticket volumes won't resolve themselves! aptedge.io/supercharge-yo… aptedge.io/supercharge-yo…

BREAKING: A helicopter carrying India’s chief of defense staff Gen. Bipin Rawat has crashed in southern India, according to the Indian Air Force trib.al/ZgvZ5Mf

"Customer experience is critical to every enterprise." Check out the reasons @ngpartners_ invested in AptEdge and why they're excited about our future. #CustomerSupport #CustomerExperience #VC

Had a great lunch and founder brain date with my friend @aakritp! 🧠🥗 #startup & #legaltech founders -- don't forget the importance of building a strong network of fellow entrepreneurs who you can hang out with and get sanity checks from...also glad Aakrit lets me kvetch a bit!