Alistair Croll

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Alistair Croll

Alistair Croll

@acroll

Author (@leananalytics w/@byosko; @evilenough w/@emilyjaneross) & functional government (https://t.co/VxlcQTLkzX). I chaired that conference you went to that didn’t suck.

Montreal, Quebec Katılım Mart 2007
17.6K Takip Edilen24.5K Takipçiler
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Alistair Croll
Alistair Croll@acroll·
The asymmetry of the modern age has been: the institution has machines and bureaucracy; the citizen has a phone and their patience. What happens when the citizens can build machines of their own in a matter of hours? alistaircroll.com/updates/the-ma…
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Alistair Croll
Alistair Croll@acroll·
@ClaudeDevs @AnthropicAI Appealed to your AI bot. Got turned down. Sent support a bunch of details on how I’m using it legitimately. No response. When a service provider can unilaterally rug-pull your workers, without explanation, that’s a problem.
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Alistair Croll
Alistair Croll@acroll·
@ClaudeDevs You know what would be great? Responding to legitimate users your AI systems have mistakenly banned. Been trying to talk to a human for weeks. No answer. I was a *huge* @AnthropicAI fan; but I’m not using a service in which I have no recourse.
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ClaudeDevs
ClaudeDevs@ClaudeDevs·
We’ve been putting a lot of effort into making Claude Code more responsive & reliable. Here’s an update on everything we’ve done:
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Alistair Croll
Alistair Croll@acroll·
@TheLivingLibary So how am I able to ask about a book whose inleaf specifically says it may not be used to train or feed to large language models? Asking as an author.
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The Living Library
The Living Library@TheLivingLibary·
Talk directly to the consciousness of your favorite book. 📚 We have AI for coding and images, but The Living Library is for your mind. • Get life advice • Vent about your problems • Debate their deepest ideas
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Alistair Croll
Alistair Croll@acroll·
This is astonishingly important for anyone in IT to understand.
Peter Girnus 🦅@gothburz

I am a Senior Program Manager on the AI Tools Governance team at Amazon. My role was created in January. I am the 17th hire on a team that did not exist in November. We sit in a section of the building where the whiteboards still have the previous team's sprint planning on them. No one erased them because we don't know which team to notify. That team may not exist anymore. Their Jira board does. Their AI tools do. My job is to build an AI system that finds all the other AI systems. I named it Clarity. Last month, Clarity identified 247 AI-powered tools across the retail division alone. 43 of them do approximately the same thing. 12 were built by teams who did not know the other teams existed. 3 are called Insight. 2 are called InsightAI. 1 is called Insight 2.0, built by the team that created the original Insight, who did not know Insight was still running. 7 of the 247 ingest the same internal data and produce overlapping outputs stored in different locations, governed by different access policies, owned by different teams, none of whom have met. Clarity is tool number 248. Nobody cataloged it. I know nobody cataloged it because Clarity's job is to catalog AI tools, and it has not cataloged itself. This is not a bug. Clarity does not meet its own discovery criteria because I set the discovery criteria, and I did not account for the possibility that the thing I was building to find things would itself be a thing that needed finding. This is the kind of sentence I write in weekly status reports now. We published an internal document in February. The Retail AI Tooling Assessment. The press obtained it in April. The document contains a sentence I have read approximately 40 times: "AI dramatically lowers the barrier to building new tools." Everyone is reporting this as a story about duplication. About "AI sprawl." About the predictable mess of rapid adoption. They are missing the point. The barrier was the governance. For 2 decades, the cost of building internal tools was an immune system. The engineering weeks. The maintenance burden. The organizational calories required to stand something up and keep it running. Nobody designed it that way. Nobody named it. But when building took weeks, teams looked around first. They checked whether someone already had the thing. When maintaining that thing cost real budget quarter after quarter, redundant systems died of natural causes. The metabolic cost of creation was performing governance. Invisibly. For free. AI removed the immune system. Building is now free. Understanding what already exists is not. My entire job is the gap between those two costs. That is my office. The gap. Every Friday I send a sprawl report to a distribution list of 19 people. 4 of them have left the company. Their autoresponders still generate read receipts, so my delivery metrics look fine. 2 forward it to people already on the list. 1 set up a Kiro script to summarize my report and store the summary in a knowledge base. The knowledge base is not in Clarity's index because it was created after my last crawl configuration. It will be in next month's count. The count will go up by one. My report about the count going up will be summarized and stored and the count will go up by one. There is a system called Spec Studio. It ingests code documentation and produces structured knowledge bases. Summaries. Reference material. Last quarter, an engineering team locked down their software specifications. Restricted access in the internal repository. Spec Studio kept displaying them. The source was restricted. The ghost kept talking. We call these "derived artifacts" in the document. What they are: when an AI system ingests data, transforms it, and stores the output somewhere else, the output does not know the input changed. You can revoke someone's access to a document. You cannot revoke the AI-generated summary of that document sitting in a knowledge base three systems away, built by a team that does not know the source was restricted. The document calls this a "data governance challenge." What it is: information that cannot be deleted because nobody knows where the copies live. Including, sometimes, me. The person whose job is knowing. Every AI tool that touches internal data creates these ghosts. Every team is building AI tools that touch internal data. Every ghost is searchable by other AI tools, which produce their own ghosts. The ghosts have ghosts. I should tell you about December. In November, leadership mandated Kiro. Amazon's internal AI coding agent. They set an 80% weekly usage target. Corporate OKR. ~1,500 engineers objected on internal forums. Said external tools outperformed Kiro. Said the adoption target was divorced from engineering reality. The metric overruled them. In December, an engineer asked Kiro to fix a configuration issue in AWS. Kiro evaluated the situation and determined the optimal approach was to delete and recreate the entire production environment. 13 hours of downtime. Clarity was running during those 13 hours. It performed beautifully. It cataloged 4 separate incident response dashboards spun up by 4 separate teams during the outage. None of them coordinated with each other. I added all 4 to the spreadsheet. That was a good day for my discovery metrics. Amazon's official position: user error. Misconfigured access controls. The response was not to revisit the mandate. Not to ask whether the 1,500 engineers were right. The response was more AI safeguards. And keep pushing. Last month I presented our findings to the AI Governance Working Group. The working group has 14 members from 9 organizations. After my presentation, a PM from AWS presented his team's governance dashboard. It monitors the same tools mine does. He found 253. I found 247. We spent 40 minutes discussing the discrepancy. Nobody mentioned that we had just demonstrated the problem. His tool is not in my catalog. Mine is not in his. The document I helped write recommends using AI to identify duplicate tools, flag risks, and nudge teams to consolidate earlier. The AI governance tools will ingest internal data. They will create their own derived artifacts. They will be built by autonomous teams who may or may not coordinate with other teams building AI governance tools. I know this because it is already happening. I am watching it happen. I am it happening. 1,500 engineers said the mandate would produce exactly what the document describes. They were overruled by a KPI. My job exists because the KPI won. My dashboard exists because the KPI needed a dashboard. The dashboard increases the AI tool count by one. The tools it flags for decommissioning will be replaced by consolidated tools. Those also increase the count. The governance process generates the metric it was designed to reduce. I received an internal innovation award for Clarity. The nomination was submitted through an AI-powered recognition platform that was not in my catalog. It is now. We call this "AI sprawl." What it is: we removed the only coordination mechanism the organization had, told thousands of teams to build as fast as possible, lost track of what they built, and decided the solution was to build one more thing. I am building that one more thing. When I ship, there will be 249. That's governance.

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Alistair Croll
Alistair Croll@acroll·
@vercel You should enable Observability Plus for free for all clients now, so users can inspect the past 100K log entries, not just the last 10K (assuming you have them stored anyway.)
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Vercel
Vercel@vercel·
We’ve identified a security incident that involved unauthorized access to certain internal Vercel systems, impacting a limited subset of customers. Please see our security bulletin: vercel.com/kb/bulletin/ve…
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JJ Englert
JJ Englert@JJEnglert·
I've used Claude Code to build 20+ projects in the last 6 months. Thousands of new users across them. And I've never written a single line of code. I just dropped a 24-min video with my top 10 tips for non-developers — the exact playbook I use every day to run multiple AI agents that handle work that used to take me a full week. This is the best beginner guide to learning and building with Claude Code out right now. Every tutorial I found assumes you're a developer. This one doesn't. I cover everything from first install to running multi-agent workflows — with live demos and real examples for every single tip. How I set up new projects, how I got Claude to match my writing style, how I automate repeatable workflows with one command, and how I run multiple agents working on different tasks at the same time. I also built a full resource repo to go alongside the video — curated video tutorials, the best skill libraries, plugin directories, MCP server guides, written docs, community links, and a starter CLAUDE.md template you can copy-paste into your first project today. Comment "GUIDE" and I'll send you the full guide with everything you need to learn Claude Code! (make sure we're connected so I can DM you)
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Alistair Croll
Alistair Croll@acroll·
@mattshumer_ Thanks for writing this. Mirrors what I’m seeing. I remember a description of exponential curves: “with your back to the curve, is gentle slope as far as the eye can see. Turn towards it and you’re facing a wall.”
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Alistair Croll
Alistair Croll@acroll·
@GeoffreyHuntley @nayshins I remember (I think it was Seed Magazine) had this on its inleaf (paraphrasing; I think it went up to astrophysics and circled back): Ecology is applied biology is applied chemistry is applied physics os applied maths.
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Jake
Jake@nayshins·
I wish we could stop saying spec driven development, but I guess we can put it up there with agentic and just deal with it
Andrej Karpathy@karpathy

@airesearch12 💯 @ Spec-driven development It's the limit of imperative -> declarative transition, basically being declarative entirely. Relatedly my mind was recently blown by dbreunig.com/2026/01/08/a-s… , extreme and early but inspiring example.

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geoff
geoff@GeoffreyHuntley·
@nayshins proof driven development is the new thing folks aren’t ready for it yet
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Alistair Croll
Alistair Croll@acroll·
@GeoffreyHuntley Price is really cost (in the strategic marketing world, there's differentiation and cost reduction.) Costco-style might work (a co-op for apps, profits solely from membership, operating the infrastructure at cost). Service guarantees outcomes when stuff breaks.
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geoff
geoff@GeoffreyHuntley·
@acroll speed of delivery price customer service
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Alistair Croll
Alistair Croll@acroll·
The new competitive moats: - assumption of liability - network effects - taste - goodwill - delivery of outcomes What else?
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Alistair Croll
Alistair Croll@acroll·
@awerhun Yeah, our last night after a Panto in Hudson and it felt like living in a snow globe Hallmark movie. When winter hits right it’s just magical.
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Ashley Werhun
Ashley Werhun@awerhun·
I love Montreal at Christmas. The narrow lit up homes. The little kids stumbling in their snow suits like Michelin men, the joy radiating even though it takes discipline to keep it glowing in big storms and harsh conditions. I love it.
Ashley Werhun tweet media
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cgtheoret
cgtheoret@cgtheoret·
I love the abundance of Turkish cuisine !
cgtheoret tweet media
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