action.ai

Contact centre professionals want automation tech that can engage customers and resolve difficult requests. With our technology, you can be confident that the first voice your customers hear will be capable of delivering exceptional customer service. action.ai/the-demise-of-…

Our mission is to provide this next generation of sophisticated customer service technology for banks. We aim to build conversational technology that can automate the vast majority of banking customer service calls. action.ai/rethinking-the…

Chinese AI company MiniMax releases new models it claims are competitive with the industry’s best tcrn.ch/3E8GTAr

When they need to spend less time on routine calls, staff can spend more time on the more specialist customer interactions at which they excel. As a result, staff morale improves and customers receive a better, more focused service as a result. action.ai/how-conversati…

The ability to automate phone calls is considered the ‘holy grail’ of customer service technology. We want to meet the challenges of the contact centre head on, and our goal is to automate the vast majority of customer service calls. action.ai/upgrading-the-…

At #CES2025, San Francisco-based startup Based Hardware unveiled Omi — a new AI wearable designed to boost productivity. Read about Omi here: tcrn.ch/40A84xb

The original promise of conversational technology continues to tantalise customer service professionals. Contact centre professionals want sophisticated automation solutions that can engage customers with natural language. action.ai/the-demise-of-…

UK's Starmer to 'unleash' action plan to make Britain world leader in AI ➡️ go.france24.com/cYw

Our technology allows banks to provide a more natural and human-like experience that’s both flexible and helpful. It is exactly this new generation of conversational AI technology that is set to revolutionise the way banks interact with customers. action.ai/the-good-the-b…

Global banks are expected to cut about 200,000 jobs due to artificial intelligence, according to a new report by Bloomberg Intelligence.  @jennysurane explains which roles could be affected and the new skills in high demand trib.al/uCrgrnh

Rather than burying their customer service number deep within their website, contact centres need to focus on the fundamentals. Customers want to dial in at a time that suits them and get their issue resolved on the first call. action.ai/using-automati…

Conversational AI allow customers to offer information in the order that feels most natural to them. This makes conversations feel far more natural and fluid as the customer is gently guided towards the accomplishment of their goals. action.ai/why-voice-is-t…

Samsung unveils tech that will help its users grow plants indoors using AI at the 2025 Consumer Electronics Show (CES) in Las Vegas reut.rs/3WbMcWd

Customers can interact in any order they please, with no need to follow a rigid hierarchy of keypad presses and robotic responses. Our technology liberates your customers to express themselves using their own words and in their own time. action.ai/the-demise-of-…

Microsoft plans to spend $3 billion to expand its cloud-computing and artificial intelligence capabilities in India. Read more trib.al/sxfWjyb

The word automation often conjures up visions of soulless machines that offer quantity over quality. This could not be further from our approach. We deliver next-gen automation by providing technology capable of engaging in human-like conversations. action.ai/upgrading-the-…

Bosch's AI-enabled bassinet tracks everything you'd ever want to know about your baby's sleep engt.co/40keno5

The automated customer service applications we develop represent the next generation of IVR and conversational AI technology. Our customer service automation technology allows for efficient resolution of calls using natural language over the telephone. action.ai/the-demise-of-…

Unlike most big US AI companies, French AI start-ups favour open-source models that encourage greater collaboration and broader access to the technology. They hope that will give them a competitive edge in applying AI to almost every sector of the economy. on.ft.com/404etiz

Your customers all have unique ways of expressing themselves, and our technology ensures they are always understood. We give you complete control over the tone of the conversation allowing you to craft a bespoke customer experience. action.ai/rethinking-the…