ActiveInbox

If you need help with your AIB, please email Support:support@activeinboxhq.com with as much info as poss, account details & screenshot thx

Made by our own @andymitchell

We are back! Please refresh your browser and you should be back up and running. Brief comment for now from Andy on the forum thread from our last message

We are down at the moment. I've set up a thread on our forum and will update there with news when I have it. lmd.tf/2Z8Av76

@brainpicker Hi, wanted a quick word about your newsletter. Can we DM?

@StephenShawww We've been concentrating on the desktop version and we haven't yet gone back to the apps. I don't have an ETA just now when we will start again on app dev

@activeinbox I see the iOS app hasn’t been updated in 2 years. Has the iOS version been abondoned? Thanks

@RayaONeill you shouldn't be having any issues, can you email us in Support to give more info if you are having problems: support@activeinboxhq.com

If ActiveInbox is having trouble loading, we're investigating (we think it's related to an update we released to work with the new Chrome, being rolled out today). I'll update as soon as we have news.

@EmmaPaulay Hello Emma, can you email into support so we can see what's causing the problem for you please. AIB hasn't been down: support@activeinboxhq.com

@fart__sound We're in the UK so didn't realise that. Here it doesn't mean that at all. I'll pass it on.

@fart__sound We've never had anyone mention it before, but I'll pass your comments to our devs :)

We are back up and running again. Just refresh your browser and everything will be back to normal. Sorry for the inconvenience

We have been working on our server so you may be experiencing issues. Everything will be back to normal in a few minutes. Apologies.

Thanks for your patience! The bug has been fixed - you don’t need to install an update, just refresh your browser. Hope you all have a great Christmas/holidays. We can start on the eggnog now we’ve got the bug fixed 😀

@arthurwerry Hello Arthur, we do have an issue, which we're working around the clock on. Can you try refreshing your browser (maybe multiple times) and see if that works? It is for some people, but not everyone

Is anybody else experiencing @activeinbox being down?

@vivekhurry We're still working on it Vivek! A few people have said refreshing has got them back up and running, but it's not working for everyone

@activeinbox Bad Gateway...

@careerintrovert hello, we do have an issue (please see earlier tweet) but we've had a few people say that refreshing (a few times) has got it working for them. We're still working on it though.

@activeinbox your website is not working

@rivergateuk hopefully you've seen our tweet - we're still working on the problem, although we've had quite a few people report that refreshing has brought their AIB back for them.

Hello, big apologies! We're suffering a whole weekend outage. AIB *does* work but you need to refresh (maybe a few times) to get lucky. Andy's already investigating it and will continue until it's fixed. We'll tweet again with any update as we have one.

Thanks for the support Sean! twitter.com/sjkilleen/stat…

@NotJustaTourist Can you let me know you're email address, just email in with your twitter username so we can look into it.

@activeinbox your service is not working for 2 days. I have contacted your customer support and only get useless emails. I need an urgent call plz!