Adobe Care

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@iconST_ Hi, we’re so sorry to hear about this. Would you mind send us via DM your Adobe ID (email) and more details about the issue? We’re here to help! twitter.com/messages/compo…

@Lea_EFC Hello @Adobe @Photoshop I subscribed for photoshop earlier this evening, the on-screen display showed a successful transaction, my account was also immediately debited the amount. I however received an email saying my subscription was cancelled. Kindly assist to rectify

Anyone else experiencing problems copying and pasting video links?🤔

@dontjinxme Hi Alex! That sounds frustrating. Are you getting an error or is the tool not behaving as expected? Send us a DM with more info and we’ll help!

This new masking tool for @Adobe premiere makes no sense to me. I've watched so many videos and can't get it to work for me.

@Vmw81 Would you mind DM'ing us your Adobe ID (email) so that we can take a look at your account? adobe.ly/3ObNfEI

@Adobe Hi. I have spoken with Apple in great length and they have told me I need to contact you as the subscription isn’t via Apple????

@Adobe hi.. how do I contact you regarding my Apple Photoshop Express subscription?? I’m going round in circles!! 😵‍💫 thanks in advance.

@mrgajones @mrgajones Could you DM us your Adobe ID (email)? We’d like to review your account and help you out. twitter.com/messages/compo…

@AdobeCare hi there. I cancelled my 20gb photography membership yesterday in error. It expires in a week or so. Would it be possible to reinstate the membership? Thanks.

@fourthstrikes Hi! Could you please send us a direct message with your account details using this link: adobe.ly/4s85IzQ This will help us review your account and assist you in resolving the issue

@mveer2014 Hi! Could you please send us a direct message with your account details using this link: adobe.ly/4dTejD0? This will help us review your account and assist you in resolving the issue. We're here to help!

Hi @AdobeCare @Adobe , sharing screenshot of my cancellation confirmation (dated 21-01-2026). I cancelled within the free trial period, yet I’ve been charged for 2 months. Please check and process my refund urgently. My ID: doshimij@gmail.com. #Adobe #Refund

Hi @AdobeCare @Adobe , I started a free trial on 15-01-2026 and cancelled it on 21-01-2026 within the trial period (confirmation received). Still, I’ve been charged for 2 months. Please assist with a refund. My ID: doshimij@gmail.com. I can share proof if needed. #Adobe #Refund

@remino Hi! Could you please send us a direct message with your account details using this link: adobe.ly/4bTT0P7? This will help us review your account and assist you in resolving the issue. We're here to help!

Hey @Photoshop, ever since I switched my Adobe Creative Cloud plan to Photography, you’ve been spamming me almost everyday. I unsubscribed at least three times from the Unsubscribe link, and again from my account page on your site. I even contacted your support team and they opened a case to remove me manually. They closed the case yet I’m still getting spam from you everyday.

@abhichtrvd Hey there! We're here to help. Could you please send us a private message providing us your Adobe ID (email associated with account) for us to solve this issue? twitter.com/messages/compo…

@AdobeFirefly I want to cancel my plan..but not able to do so due to error.. I hv not utilized Yr services/credits.. Still I am being billed.. Kindly resolve asap

@US247365_2 Hey there! We're sorry you're having this issue. Could you please send us a private message providing us your Adobe ID (email associated with your account) so we can solve this issue? twitter.com/messages/compo…

@Adobe I canceled an ADOBE PRO subscription 14 months ago. I'm still being charged 14 months later. It's not a lot of money but $21.99 a month is about $285. I'm not a spiteful person but I am petty. Please fix this and get me someone I can understand in the phone.

Hey there! If you need help with cancelling your subscription and charges, please send us a private message with your Adobe ID (email associated with your account) so we can assist your further. If your subscription was purchased through the App Store, they're the ones that manage your subscription, and you should reach their support.

Okes how can I report @Adobe and get my money back. This was the hardest time I’ve had cancelling a subscription. Didn’t even show up in my subscription setting on the App Store or cloud.

@garth_mason Sorry to hear you’re running into trouble. Could you share a bit more via private message about what’s happening, so we can take a closer look? twitter.com/messages/compo…

Adobe Acrobat is not responding, again Many times daily Do better, @adobe

@AlanJeffries We're sorry to hear about your issue. Can you kindly contact us via private message, so we can assist you better? twitter.com/messages/compo…

I just tried to warp stabilize a particularly shaky shot in Premiere and it crashed so hard my computer restarted itself. lmao @Adobe hope the focus on AI is paying off!

@hillrk_22 @hillrk_22 Would you mind DM'ing us your Adobe ID (email) so that we can take a look at your account and see what we can do? twitter.com/messages/compo…

@AdobeCare Lightroom will not open recommended presets on my laptop, was told check back next month for updates. This won't work, can you help?

Thanks for the heads-up! Performance can vary between beta builds. If you check the … menu next to Photoshop (Beta) in the Creative Cloud app, you may see an Other versions option. If it’s available, you can install an earlier build from there. If not, it means only the current beta is being offered right now.

@AdobeCare @zarvos Version 27.6 feels very slow and heavy on my computer. Is there a way to revert to the previous version?

@AdobeCare can I get some help with Photoshop (Beta) install problem? For the past week and a half, version 27.6 has been crapping out at 43% before it fails. All other updates install fine. I've even tried your "Error 127" fix and that didn't solve the problem at all.

@notta3d Thanks for flagging this. For questions about node.exe in Photoshop, please check Adobe user forums at adobe.com/forums or contact Adobe Support directly for detailed help.

@AdobeCare Could you tell me the proper place to ask this question. Our vulnerability scanners are showing a Node.JS in the Creative Application software C:\Program Files\Adobe\Adobe Photoshop 2026\node.exe. Adobe apps are fully patched. Direction would be appreciated.

@JoksovicVi80789 @JoksovicVi80789 Sorry for the trouble. Can you send us some more detail on your question via private message? We can help get you routed to the best resource. Thanks!

@AdobeCare I canceled my Adobe subscription and received a confirmation email, yet I am still being charged. I also have screenshots as proof. This is very frustrating and needs to be resolved. Please assist ASAP.

Lights, camera… CREATE 🎬🔥 Adobe Firefly Cross-Product Creative Challenge #12 is here! Design an action-packed movie poster that tells a story, builds a world, and brings the drama. Think like a director—then craft your blockbuster. 🎥 Start with Firefly, finish with your favorite Adobe tools Join the challenge: adobe.ly/4c1eVnP #AdobeFirefly

@FutureVibesAi Hi, yes, there is an Adobe Firefly channel on Discord. Here is a link to the channel adobe.ly/4lVqQb2

@designbyArif @AdobeFirefly @Adobe Do we have adobe discord too.

Highlight from Prompt Jockey Event @AdobeFirefly @Adobe #communityxadobe #adobefirefly

@Jelikumyjeli2 We're sorry to hear that. Could you please send us a private message providing us your Adobe ID (email associated with account) for us to investigate this further? twitter.com/messages/compo…