advith chelikani

We're almost ready for the Pylon x Claude Code workshop 🚀 Excited to see everyone in just a bit!

Proud that @usepylon is one of the fastest-growing vendors on @brexHQ 📈 Earlier this year we had another SKU cross > $1M ARR on its own, and we're working on even more bets to keep scaling our products. From Account Intelligence to some very exciting AI that I can't say much more about yet 😅, there's a lot coming up soon. Shoutout to our team for their incredible momentum and work to get us here.

for legal purposes that last sentence is a joke 😅

Guess the "Pylon surprises" we're unveiling at our hackathon... 🧠 🔄 ⚡️ 🏗️ ⚙️ 🎛️ I will grant 1,000,000 Pybucks to the first person who gets it right.

Thursday is @usepylon x @AnthropicAI support workshop. Here's what to expect! 1/ We'll have a series of live sessions to show you how AI can work in customer support and give you ideas for what to build. 2/ You'll see actual examples of skills and workflows from top support teams to help get you started. 3/ Pylon's AI team will hold office hours to help unblock you or jam on ideas throughout the day. 4/ You'll meet a bunch of fellow support leaders who you can share ideas and chat about use cases with. We might also have some Pylon surprises to help you build your projects.... 🤫 Can't wait to see everyone there. P.S. We just closed registration but you can join the waitlist: bit.ly/4tCIfYp

The evolution of migrations at Pylon... 2023: Manually doing migrations for customers 2024: We build our own v1 migration tool 2025: First solutions engineer joins 2026: SE team has migrated hundreds of customers from Zendesk, Intercom, and counting A lot of times migrations are the scariest part of switching support platforms. We always get questions about... → How we'll preserve data → How long everything will take → Who will be there to help the team through it Luckily we have incredible solutions engineers who walk customers through every step of the process, and next week we'll talk about this live. Join Franz from our team and Reginald Espiritu from GoodTime to learn exactly how we've migrated customers from Zendesk to Pylon. May 19 @ 9 AM PT! Link to register in the comments. 📸 : POV you're about to migrate to Pylon and the solutions team greets you

@usepylon @AnthropicAI Register here: bit.ly/4tCIfYp

Come hack with @usepylon and @AnthropicAI 👾 Next Thursday, we're hosting the first ever AI support hackathon in San Francisco. On top of... → Learning when/how/what to automate with AI → Having dedicated time to build workflows → Getting frameworks to help you keep building ...you'll get to chat with tons of other support teams about the things they're building and testing every day. Join us on May 21! We have limited spots left. Register at the link in the comments.

It feels like all the default use cases for AI in CS have to do with health scoring or meeting prep. Our post-sales team has been thinking through more complex cases where AI can be really helpful. Some of the things CSMs have built so far... Em's Kickoff Deck Builder → AI pulls an account's onboarding quiz answers, notebook data, and connected integrations from Pylon → Grabs kickoff attendees from Google Calendar and deal context from Slack → Drops a completed kickoff deck into the customer's Google Drive folder Dónal's Heat Scanner → AI analyzes usage data across all accounts → Identifies the top 20 highest-potential upsells → Helps transition these accounts from scaled to mid-market CSMs Dil's Renewal Skills → AI scans for all upcoming renewals → Creates a Pylon issue for each one → Drafts an outreach email to champions and POCs ...and that doesn't even cover what the team has been building for Pylonboarding recently 👀

Help us improve Ask AI by rating AI's responses 👍️ 👎️ One of the big things we're working on this quarter is leveling up AI quality across agents, AI fields, Ask AI, and more. We need your feedback! Next time you use Ask AI, let us know how it's doing so we can track quality and get you better answers about customer data going forward.

Welcome to the Pylon Skills Gallery... AI skills are already super powerful for individual workflows, but it's even better if they can help enable your entire team or other teams. Our support engineers Garima and Keren prototyped a place for Pylon customers and team members to share skills with each other. Some of the coolest features: → Submit your skills and install other people's skills → Ask AI to show you skills for the specific problems you're trying to solve → Browse how other teams are using different skills Should we turn this into a real thing in Pylon 👀

On Monday we welcomed a new class of 6 SDRs... ...so Colby knew exactly what to build for our internal AI hackathon. Introducing the Claude Onboarding Buddy, which takes new SDRs through a 7-step program: 1. Welcome to onboarding 2. Tool setup (Salesforce, Salesfinity, Vanta, etc.) 3. Learn the Pylon product 4. Learn Pylon's ICP 5. Master your cold call pitch 6. Understand daily workflows and team processes 7. Make your first call You can even use it to do cold call role plays, work through objection examples, and get quizzed on product knowledge. Here's a quick look at Colby's demo 👇️

Pylon is now a bank and we deal in Pybucks 💰️ Caleb and Dre prototyped this gamified version of our support system for Pylon's internal hackathon: 1. AI assigns every ticket a value of 1-10 Pybucks based on difficulty 2. Resolve and close the ticket yourself? Watch the Pybucks roll into your Pybucks balance 3. Want to reassign the ticket to someone else? You'll have to pay 50% of the ticket's cost 4. Close tickets, earn Pybucks, and spend your money on Pokémon buddies Welcome to the Pyloneconomy!

We wrapped @usepylon's internal AI hackathon yesterday! 100 hackers, 30+ projects. People built and prototyped things like... 🖼️ A gallery to browse AI skills by the Pylon team and our customers 🎙️ Voice support for Ask AI 🕺 An AI onboarding buddy 💼 Skills to automate renewals, feature request updates, and task hygiene for CS follow-ups 🐛 Bug bonker to triage, deflect, and execute on product bugs as they come in 💸 Pybucks, a new form of currency, to incentivize solving support tickets Every single team participated (from ops to sales to marketing to post-sales) and you might just see some of these hacks make it into Pylon soon...

People are adopting each other's Claude skills and apps, so when one person shares a workflow it multiplies the entire team's capacity 🚀

POC Process Plans by Nano Schmidt → Claude reads info from a prospect's Pylon notebook → Creates a detailed plan for how to structure the POC with tasks for both the AE and the prospect → Pushes the plan back into Pylon

Even our GTM team is AI-pilled. We made this Slack channel where our AEs share AI workflows with each other and... 1/ It's a lot of fun to see what people come up with 2/ Everyone is building pretty different things depending on what their specific needs or pain points are

Today is @usepylon's internal AI hackathon. The whole company blocked off a day to build AI tools or workflows that will improve anything painful in their day-to-day. We just kicked things off an hour ago and the hacking has officially started 👀 Excited to share what we build soon! — Shoutout to our AI and ops teams for organizing everything from workshops to prizes to snack breaks.