advith chelikani

API reference: docs.usepylon.com/pylon-docs/dev…

We just shipped some new API endpoints 🛠️ 𝗚𝗘𝗧 /tasks 𝗚𝗘𝗧 /tasks/{id} 𝗗𝗘𝗟𝗘𝗧𝗘 /messages/{id} Tasks endpoints include subtask relationships so you can programmatically manage those hierarchies.

Now it's easier to build project management automations for your customer-facing workflows. Link to full API reference in the comments 👇️

@marty_kausas @braintrust Register to join us! usepylon.com/events/claude-…

Tomorrow we'll show you why he's so excited about this. I'm hosting a webinar with Alex Carleton (Head of CX @braintrust) to show how teams are using Pylon MCP with AI tools to... → Investigate tickets → Analyze account data → Automate support <> engineering workflows → and a whole lot more

The Pylon MCP x Claude Code combo is so powerful... @marty_kausas logged into GitHub for the first time in years to set it up.

So we filmed a new video to show you. Watch the full demo here: usepylon.com/videos/pylon-p… Or in our docs: docs.usepylon.com/pylon-docs/

We added SKUs and features like... - Account Intelligence - Product Intelligence - AI anomaly detection - AI issue suggestions - AI fields for issues and accounts - Call recording integrations - Product ticketing integrations - Calendar integrations - Personal email integrations - AI churn risk tracking - AI reports ...and way too much more to list out.

"So how does Pylon work?" I walk you through it in our new platform demo video 👇️

@braintrust Come see how Alex's team has architected an entire support flow with Pylon data, Pylon's native AI agents, and Claude Code. Register for a spot: usepylon.com/events/claude-…

@braintrust So I'm really excited to continue our conversation next Thursday and... You can join us live! March 19 @ 9:30 AM PT.

When we decided to do a webinar about Pylon <> AI tools, I immediately thought of Alex Carleton. We had talked about how @braintrust uses Claude Code with Pylon MCP, and Alex had this incredible flowchart of how it all works for their team.

Shoutout to the engineering team for optimizing these AI workflows. The quest still isn't over... many more AI quality improvements coming soon. 📸 : Licheng working on suggest mode

𝟮/ 𝗔𝗜 𝗳𝗶𝗲𝗹𝗱𝘀 𝗿𝘂𝗻 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗿𝗶𝗴𝗴𝗲𝗿𝘀 𝗳𝗶𝗿𝗲 Previously when a new issue got created, triggers would fire before AI fields had a chance to run. So some triggers (for routing, triage, etc.) wouldn't work as intended because AI conditions weren't correctly set yet. Now AI fields will run first so triggers have the right context to route, classify, or act on new issues.

Our engineers are on a quest 🧙 ...to make AI issue fields more accurate and reliable in Pylon. Recently we shipped two big improvements...

How to set up AI reports: docs.usepylon.com/pylon-docs/pla…

NEW: Personal AI reports You can now send AI reports to individual users in Slack instead of delivering them to public channels 🧵

So if you want... → Personalized digests of your open issues → Sentiment summaries for your own book of business → Reports on the trends you specifically care about ...now you can set up those reports to land in your private DMs. Enjoy!