Akia

Staypineapple Hotels switched their guest journeys to Akia and saw a significant monthly revenue boost. And a significant increase in tail wags 🐶 Read the full story: hubs.li/Q03k6PZC0

Automate upsell offers through text, and go further with AI Agents that proactively recommend upgrades based on guest intent, using past conversations to convert more revenue. Improvements from properties: - Non-sales staff struggled to upsell
→ Text-based upsells led to purchases - Upsells only happened at booking
→ Added pre-arrival offers and saw more last-minute purchases - Team manually answered every upsell question
→ AI Agents shared the right link automatically

Akia’s AI Web Chat gives travelers the trusted answers they need to feel confident booking direct. All inquiries are routed into your Unified Inbox alongside text, email, OTA, and social messages. Learn more about our AI Web Chat: na2.hubs.ly/H02B99n0

Different destinations. Different seasons. One platform to market them all. Highlights: - Local promos for peak-seasons - Audiences based on stay history, location, and channels - Dashboard to manage all properties See IMPRINT's campaigns: na2.hubs.ly/H02rrSY0

Limited or no staff at midnight? Akia Agents can cover your team to unlock doors, fix access issues, answer questions, and handle tasks automatically after hours. See how an AI Agent handles a broken door code → na2.hubs.ly/H02j_BV0 #AIforHospitality

Arizona Grand Resort & Spa (744 rooms) struggled with an AI tool that sent incorrect info, made up amenities, and couldn’t integrate properly with their PMS, so staff constantly had to babysit it. With Akia’s AI Agents, they finally got automation they can trust: ✔ 80% of replies approved with no edits ✔ 0 incorrect AI messages ✔ 99% confidence in responses Full story: na2.hubs.ly/H029M3J0

Did you catch our Mohicans Treehouse case study about automating door codes and guest waivers? Well… there’s more to that story. Beyond streamlining check-ins, Pet fees became their #1 revenue for upsells. Turns out guests really don’t want to travel without their furry +1. Yes, even Matthew McConaughey stayed here. Alright, alright, alright, read the rest here: na2.hubs.ly/H0235V20

Pet parents will pay extra to bring their furry friends on their trip. We get it, meet the Akia crew’s pets! Some stories: Staypineapple, a pet-friendly hotel brand, captures pet info beforehand to provide more personalized stays. Guy Mohican, President of The Inflo Group, shares: “We saw that guests were deciding last minute to bring pets. After setting up pet fees, it took off.”

Before Akia, The Mohicans Treehouse Resort and Wedding Venue managed waivers and check-ins entirely by email, manually collecting, sorting, and filing each form. There was no automation to confirm completions, send access codes, or verify arrivals. Partnering with Guy Chirico at The Inflo Group, they implemented Akia to automate guest forms and send access codes before arrival, allowing guests to access rooms without relying on Wi-Fi. Their success? 30% drop in administrative overhead with automated check-ins. 👏 Catch their story: na2.hubs.ly/H01XtBh0

The real fear is NOT using AI. When things get scary busy, AI Agents cut onboarding time by learning from every interaction to better respond, troubleshoot, and complete tasks for you. Learn more on how easy it is to get started on AI Agents: na2.hubs.ly/H01TsNJ0 Happy Halloween everyone!! 👻🎃

The Villa Toscana were stuck answering the same questions constantly, which disrupted their routine and threw off housekeeping. Now, upsell offers appear automatically in the guest journey, guests purchase with a click, and staff track everything in one simple dashboard. Results: 75% reduction in repetitive guest questions, and $1,153 in new monthly revenue from upsells na2.hubs.ly/H01R3qX0

People are chasing statuses these days… why not make it yours? A new way to rival OTA rewards and keep guests booking direct with Akia's Loyalty Program. - Entice guests to book and climb the next tier. - Tailor marketing campaigns based on their status. - Prepare for arrivals with customized messages and offers. Learn more: na2.hubs.ly/H01PxlF0

We'll be at booth #1030 for the Hospitality Show Swing by our Happy Hour TONIGHT, just a few blocks from the show. No need to feel guilty about sneaking off for a cocktail. See how AI Agents handle guest requests and tasks while you're OOO. Sign up: na2.hubs.ly/H01MTyX0

Running a hotel with no front desk? The Chandler Hotel makes it possible with Akia’s AI Agents. - Troubleshoot door access issues - 90% of inquiries handled without staff - $30K in additional upsell revenue- gift shop, minibar, packages, and early check-in/late checkout.

Sandpiper Beacon used to rely on last-minute, in-person upsells at the front desk. Results at a glance: - 4× ROI with Akia - $14K in upsell revenue in Q3 alone - Automated early check-in and late checkout offers Catch their story: na2.hubs.ly/H01y8PN0

Stop by booth #645 at #VRMA and say hi. See what’s new with Akia: - Self-training AI Agents that learns from every staff response. - Agents that respond directly to OTA messages. - Managing a guest inbox within your Property Management System. ...so much more!

Big news in travel: na2.hubs.ly/H01vXQD0 & Expedia just moved into GPT-5. Travelers can: - Ask ChatGPT for “a 3-night stay" - Get instant results - Click to book w/o leaving the chat Keep OTA profiles sharp, but don’t sleep on direct booking perks. na2.hubs.ly/H01vX5V0

Akia’s AI shadows your team, learns from real conversations, and quickly becomes a top employee. When staff steps in to reply to a message, AI picks up on it and knows how to handle it for next time. Learn more about Akia's AI Self-Training here: na2.hubs.ly/H01ty_t0

Heading to VRMA? Come say hi! 👋 What we’re sharing at VRMA: - Akia’s AI Agents handle 75% of guest inquiries - Pulls data directly from your PMS + Mini Apps for instant, personalized replies - Learns from your staff’s responses to get smarter over time The best part? Easier than onboarding. Stop by booth #645 to hear what the fuss is about.

Are you going to be in Denver for The Hospitality Show? Join us for Agentic AI Happy Hour. This free, invite-only event, hosted by Akia and Ascent360, brings together local hospitality professionals for an evening of networking, insights, and casual fun. - See Agentic AI in action - Smarter marketing with Ascent360 - Meet & chat with peers - Enjoy complimentary food & drinks Sign up here: na2.hubs.ly/H01lZ3f0 RSVP early to secure your place. We’ll review RSVPs and confirm attendance ASAP.

Can’t escape Akia. 😉 Akia’s Chrome Extension lets you manage chats within your Property Management System. - See notifications in your PMS and respond instantly - View reservation details with messages - Cut clutter from millions of tabs Learn more: na2.hubs.ly/H01hF9l0