Alison Coia

@virginmedia After 08:30

@alisoncoia Thanks Alison, what time is best for you please?

@virginmedia how do I get in touch with customer services - bot is rubbish and telephone options take you round the houses and you still can’t speak to someone.

@virginmedia Only just picking the up - I appreciate you aren’t a live chat but I responded to messages, left WhatsApp and going round the houses trying to get matters resolved. I am available tomorrow.

Hi Alison thanks for your reply. Please note that even though sometimes replies are quicker, we're not a live chat service so can sometimes have delays responding. To proceed with security, we need to ask you to provide 3 characters from the account memorable word. Once we ask for these, we'll only have a 5 minute window to pop the answers on our system to verify if they're correct. Can you please confirm if you're available now to give these? If so, let us know and we will then ask what characters are needed. We would then require those specifically requested characters only, no others. If you're not available until later today, please confirm what time would work best for you before 8pm.

@virginmedia Still no response

@alisoncoia Hi Alison, we sent you a response via direct message yesterday at 1.49pm. Please kindly get back to us there, answering the questions raised, and we'd be happy to help further.

Still no reply

@virginmedia Answered them again

@virginmedia I did

@virginmedia Still awaiting a response to DM - customer service is a joke

@alisoncoia Thank you for clarifying. Please can you direct message (DM) us and we'll take a closer look into this for you. twitter.com/messages/compo…

@virginmedia Sent

@virginmedia Last test was showing poor

@virginmedia I have been charged at a higher rate. Done all that. Hub speed is fine downstairs but in my office upstairs it keeps dropping

@virginmedia Firstly I have a query with my bill as I’ve not been charged at my new rate and secondly my WiFi reception in keeps dropping during teams and zoom calls. And I can’t get to speak to anyone about these

@alisoncoia Hi Alison 👋 Thank you for posting. Sorry to see you feel this way and are having issues contacting us 😞 Please can you elaborate what's happened? let us know, we'll do our best to help.

@virginmedia Problem is you can’t speak to a human being unless you go to the thinking about leaving option

@alisoncoia Hi Alison, all of our available contact methods can be found here: virg.in/contactvm. Please let us know if there is anything we can help with on here.

@virginmedia how do I actually get to speak to a human being in customer services. Every option is automated or sending a link that I don’t need. I want to speak to someone to discuss a number of issues!

@estellahavish11 @AlfieBoe I have seen several of your posts - not sure what this has to do with Alfie he was never scheduled to perform on any of the European dates.

@AlfieBoe Yipee. You broke my heart last Thursday.

Tickets are now on sale to our additional release day performance at Banquet Records on 8th Nov! We will be performing an exclusive set with new tracks off the album ‘Together At Home’ before sitting down for a Q&A 🎶 Tickets: ballandboe.ffm.to/banquetrecords

@EdmistonHouse Shame it was ruined by three drunk women arriving late and seated just in front of me - security should’ve removed them … completely ruined my night!

🎙️ Fantastic to welcome Will Young to Clyde Rooms this evening as part of the ‘Light It Up’ Tour. 🎶 An up-close and personal evening of acoustic performances, stories and conversation.

@Unattainable1 @willyoung So they were moved from the back to the front to annoy everyone there

@willyoung Not long home from seeing you tonite, you were fabulous as always 👏🏻 those Aholes you thought arrived late had actually been moved from the back as they been warned to STFU by a couple of women already, then security stupidly moved them to the front 🤷🏻‍♀️🙄

Please can you do something about this @TicketmasterUK that’s now been days. I signed in and out, uninstalled and reinstalled and still not working. Please can you sort it out!

@TicketmasterUK please can you sort your app out please - I’m constantly getting this message. It’s seriously frustrating!

@vauxhall I haven’t been able to log into the app for a couple of weeks keeps saying there’s an error on the form and I don’t receive an email if I request a new password. Was working great until then. Can log in fine via a support link from App Store #myvauxhall