ALL Accor

@here_zia Hello, Thank you for contacting All. In order for us to assist you, please contact our customer service directly by private message, or via our support area. Thank you for choosing ALL. We remain at your service if you have any further requests. Sincerely, Accor Team

Disappointed with the rigid service from @All @PullmanAerocity. A genuine accidental date selection on a booking, and the team is refusing a simple date amendment—even though I'm offering to pay the fare difference. Not asking fr a refund, just want to utilise the booking.

Hello Thank you for contacting ALL. We have received and noted your request. To assist you as quickly as possible and to ensure confidentiality, we invite you to contact us by email at customercare@accor.com , or directly via chat using the following link: help.accor.com/s/article/why-…] . You will find a small chat bubble in the bottom right corner of the page. Please do not hesitate to contact us if you require any further information. Thank you for choosing ALL, and we hope to have the pleasure of welcoming you soon to one of our establishments. Sincerely, ALL Accor

@All I have spent I've ONE HOUR on hold to your call center trying to ask a simple question about your Voyager+ offer (i.e. Will I reach gold with the bonus the card offers). 1 of 2

Hello Thank you for contacting ALL. We have received and noted your request. To assist you as quickly as possible and to ensure confidentiality, we invite you to contact us by email at customercare@accor.com , or directly via chat using the following link: help.accor.com/s/article/why-… . You will find a small chat bubble in the bottom right corner of the page. Please do not hesitate to contact us if you require any further information. Thank you for choosing ALL, and we hope to have the pleasure of welcoming you soon to one of our establishments. Sincerely, ALL Accor

@All i need to contact customer care for the recent expiry of my rewards point. Help.

@here_zia Hello 🙂 we have referred your message to our customer care team. They will be contacting you via direct message the soonest to provide better assistance on the matter.

@markwestebn Hey! We’ll transfer you to customer care. They will get back to you shortly. 😉

@All I am a loyal member of All Accor. Your call center staff (i have spoken to 2) have no idea about this card, the offer or how to find info. They put me on hold hoping I go away. Poor customer care to a loyal customer. Who do you suggest I call who CAN give answers Accor?

@seenseenaki Hey! We’ll transfer you to customer care. They will get back to you shortly. 😉

ello! Thanks for reaching out to Accor Social Media about your friend's issue redeeming points at Fairmont Mumbai. To help resolve this, please advise your friend to contact our Customer Care team directly via: Live Chat: all.com Email: customercare@accor.com They should provide their name, ALL membership number, booking details, and a description of the problem. Thanks for connecting with us! Kind regards, Accor Social Media Team

@All One of my friend went to Fairmont Mumbai and wanted to burn points. They denied and told him it cant be done instant and have to mail them prior 24 hours. Very bad srvice.

@goenka_arpan Hello 🙂 we have referred your message to our customer care team. They will be contacting you via direct message the soonest to provide better assistance on the matter.

Hello, and thank you for contacting Accor Social Media! 🌟 We truly appreciate you taking the time to reach out to us regarding a degraded service experience. We understand that resolving your concern is important for your satisfaction, and we want to ensure it is handled by the right team. To help us address your issue efficiently, could you please provide us with more details about your request? Specifically, please include: Your full name and contact details Your booking reference, the hotel name, and your stay dates A detailed description of the degraded service you experienced Any steps you have already taken with the hotel management to address this issue Once we have this information, we will be able to escalate your request to the most relevant team to work toward an appropriate resolution. Thank you again for getting in touch with Accor Social Media, and we look forward to assisting you further 🤝✨ Kind regards, Accor Social Media Team.

@All degraded service P

Bonjour, Merci d'avoir contacté ALL. Nous avons bien reçu et pris note de votre demande. Afin de vous assister aussi rapidement que possible et de garantir la confidentialité, nous vous invitons à nous contacter par e-mail à customercare@accor.com , ou directement via le chat en utilisant le lien suivant : help.accor.com/s/article/why-… . Vous trouverez une petite bulle de chat dans le coin inférieur droit de la page. N'hésitez pas à nous contacter si vous avez besoin de plus amples informations. Merci d'avoir choisi ALL et nous espérons avoir le plaisir de vous accueillir bientôt dans l'un de nos établissements. Cordialement, ALL Accor

@All Très mauvaise expérience Mon ordinateur portable professionnel a été volés dans ma chambre d’hôtel à ibis budget montreuil, pourtant fermée par carte magnétique. J’ai immédiatement signalé l’incident à la réception. À ce jour, aucun retour de la direction, aucune excuse.

Hola Cornejo, Gracias por contactar al equipo ALL - Accor. Para poder ayudarte mejor con tu solicitud, necesitamos información adicional. ¿Podrías proporcionarnos los siguientes detalles a través de mensaje privado, por favor? Una descripción detallada de tu solicitud Tu nombre completo Tu dirección de correo electrónico Tu número de tarjeta ALL (si tienes una) Esto nos permitirá realizar la investigación necesaria y responderte lo más rápido posible. Quedamos a tu entera disposición para cualquier información adicional y te agradecemos tu comprensión. Saludos cordiales, El equipo Accor

@All Que mal su servicio en Ibis Medellín la verdad me voy totalmente decepcionado.

Hola Coy Gracias por contactar al equipo ALL - Accor. Para poder ayudarte mejor con tu solicitud, necesitamos información adicional. ¿Podrías proporcionarnos los siguientes detalles a través de mensaje privado, por favor? Una descripción detallada de tu solicitud Tu nombre completo Tu dirección de correo electrónico Tu número de tarjeta ALL (si tienes una) Esto nos permitirá realizar la investigación necesaria y responderte lo más rápido posible. Quedamos a tu entera disposición para cualquier información adicional y te agradecemos tu comprensión. Saludos cordiales, El equipo Accor

Hello , Thank you for contacting the ALL - Accor Team To better assist you with your request, we need some additional information. Could you please provide the following details via private message: A detailed description of your request Your full name Your email address Your ALL card number (if you have one) This will allow us to conduct the necessary research and respond to you as quickly as possible. We remain at your complete disposal for any further information and thank you for your Best regards, The Accor Team

@All I received an Instant Silver Status offer valid until 12 June 2026, but the activation page says my code has already expired. I'm trying to activate it within the validity period. Could you please look into this and help? #ALLAccor

Hello Thank you for contacting the ALL - Accor Team To better assist you with your request, we need some additional information. Could you please provide the following details via private message: A detailed description of your request Your full name Your email address Your ALL card number (if you have one) This will allow us to conduct the necessary research and respond to you as quickly as possible. We remain at your complete disposal for any further information and thank you for your Best regards, The Accor Team

@_KKEK_ Hey! We’ll transfer you to customer care. They will get back to you shortly. 😉

@rodolfocoy Hey! We’ll transfer you to customer care. They will get back to you shortly. 😉

@lilialilou8 Bonjour ! Nous sommes vraiment désolés de prendre connaissance de cette situation délicate ☹️ Nous allons transmettre votre demande à notre service client. Ces derniers prendront contact avec vous dans les plus brefs délais.

@All ni retour de mes mails, ni appels, ni suivi concret ne m’a été communiqué, malgré la gravité des faits. Je regrette fortement le manque de réaction et de communication de l’établissement face à une situation aussi sérieuse.

@korinko83 Hello Kosie, To process your request, we invite you to contact our customer service directly via private message or through our help center. We remain at your complete disposal for any other requests. Best regards, Accor Team

@All @Accor I have repeatedly asked for clarification regarding my reservation and have received contradictory booking confirmations from the same hotel. The travel dates are drawing close, yet I still do not know which reservation is valid.

Hello Thank you for contacting ALL. We have received and noted your request. To assist you as quickly as possible and to ensure confidentiality, we invite you to contact us by email at customercare@accor.com , or directly via chat using the following link: help.accor.com/s/article/why-…] . You will find a small chat bubble in the bottom right corner of the page. Please do not hesitate to contact us if you require any further information. Thank you for choosing ALL, and we hope to have the pleasure of welcoming you soon to one of our establishments. Sincerely, ALL Accor

Hey @All — you committed to reinstating my 335,000 Reward points (Case #22897863) after a qualifying paid stay. Stay done, fully paid. My new ticket #24152122 just got an automated reply, no human follow-up. This isn't the "Limitless" experience. Please fix. #Accor

Hello Thank you for contacting ALL. We have received and noted your request. To assist you as quickly as possible and to ensure confidentiality, we invite you to contact us by email at customercare@accor.com , or directly via chat using the following link: help.accor.com/s/article/why-…] . You will find a small chat bubble in the bottom right corner of the page. Please do not hesitate to contact us if you require any further information. Thank you for choosing ALL, and we hope to have the pleasure of welcoming you soon to one of our establishments. Sincerely, ALL Accor

@All what kind of service is this the first hotel cancelled my Booking without information and then when i stayed the status point and night status has not updated till yet many times contact you guys for solution for there is very poor customer service support by accor QJWSDKNG