Accor Group

We are pleased to share Accor’s impressive financial performance for 2025. These strong results are in line or above guidance for the third consecutive year. Many thanks to our Heartists® for their hard work and commitment in driving this progress. Press release: press.accor.com/full-year-2025…

Hello, Thank you for contacting ALL. We have received and noted your request.. In order to assist you as quickly as possible and to ensure confidentiality, we kindly invite you to contact us by email at customercare@accor.com , or directly via chat using the following link: help.accor.com/s/article/why-… .You will find a small chat bubble in the bottom right corner of the page. Please do not hesitate to contact us should you require any further information. Thank you for choosing ALL and hope to have the pleasure of welcoming you soon to one of our establishments. Kind regards, ALL Accor

@Accor I have issues with Sofitel hotel .I had work in that hotel it's been already 2 months I didn't get my clearance.i have email and message to HR department no one reply .I hope you will help me on this matter.

We are pleased to share Accor’s impressive financial performance for 2025. These strong results are in line or above guidance for the third consecutive year. Many thanks to our Heartists® for their hard work and commitment in driving this progress. Press release: press.accor.com/full-year-2025…

@justinbrett1975 @justinbrett1975 Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@RixosHotels @premiumseagate @TUIUK @ABTAtravel @Accor And @TUIUK doesnt show #customercare and doesnt give a toss!

I got food posioning from @RixosHotels ill for 3 days and had to listen to work being done 10 meters from my room, and @premiumseagate lie about having work done! @TUIUK isnt bothered! @ABTAtravel Never will i trust @Accor or #TUI #holidayhell #rixos

@BaklolMunna Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@Accor I booked a hotel at @ibisindia Gurugram and I asked for whiskey glass and they said that they don’t have whiskey glass right. What a standard of a hotel. Now I’m cancelling my upcoming 2 days booking. Thanks for wonderful service.

Mercure Melbourne La Trobe Street officially opens in the CBD. The 195-room, 18-storey property is the largest purpose-built hotel debuting in Melbourne this year, blending industrial heritage with contemporary design in the heart of the city. Read more: travelweekly.com.au/mercure-melbou…

Sofitel enters the branded residences market with Sofitel Residences Madero in Buenos Aires. A milestone that reflects Accor’s strategy to expand its luxury living portfolio and bring French art de vivre to new residential destinations. Read 🔽 tophotel.news/project-of-the…

Accor CEO & Chairman Sébastien Bazin reflects on the Group’s transformation: from 11 to 50+ brands, strong lifestyle momentum and expansion in key markets including India, and Southeast Asia. Read more 🔽 businesstraveller.com/insights/inter…

@Vwakesahi We are very sorry to hear about the disruption to your travel plans and the difficult situation you are currently experiencing. Could you please send us your full name, booking details and contact information via a DM, so our team can urgently review your situation with the hotel and assist you directly? Thank you for bringing this to our attention. The Accor Team

@Accor @Accor your hotel partners are not even giving refunds for hotel cancellation due to ongoing war in middle east. You are not even following your own cancellation policy. Terrible service.

@priy_ank We are very sorry to hear about the disruption to your travel plans and the difficult situation you and your family are currently experiencing. Could you please send us your full name, booking details and contact information via a DM, so our team can urgently review your situation with the hotel and assist you directly? Thank you for bringing this to our attention. The Accor Team

Booked family stay at Canvas Dubai MGallery (Accor) Ref QDXLCGJG for Mar 23–25. Due to West Asia tensions, requested refund as travelling with kids feels unsafe. Request denied citing policy window. Expected more flexibility in such situations. @Accor @DXBMediaOffice

Dear Mr./Mrs, Thank you for contacting the Novotel Team In order for us to assist you, please contact our customer service directly by private message, or via our support area. Please do not hesitate to contact us if you have any further questions. Sincerely, Novotel Social Team

@Novotel_FR @Accor i use 5 star hotel novotel new delhi but lot of compalint like No greetings at reception .I already booked and done advance payment but receptionist doesn’t confirm they said do payment and i booked order from chaayos but receptionist doesn’t take order

@houghtonc79 Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@Accor Trying to book a hotel through your app for 2 days now and it keeps failing yet if I don't use the app I pay 15% more!!

@wdanilo @wdanilo Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@Accor What should I do to make it appears in my statement 3 dailies I spent in one of your hotels that are not currently appearing?

@angryconsumer90 Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@Accor there is some issue in using points at property - this happened during check out and is a unpleasant experience 1) get your tech team to fix the technical issue asap 2) how do we resolve my current issue? What’s the channel to open communication

We are very sorry to hear about the disruption to your travel plans and the difficult situation you and your family are currently experiencing. Could you please send us your full name, booking details and contact information so our team can urgently review your situation with the hotel and assist you directly? Thank you for bringing this to our attention. The Accor Team

@Accor @Accor My flight was cancelled due to Middle East disruption and your policy allows affected guests to cancel bookings. I emailed support multiple times but got no reply. My check-in is in 48 hours. Booking was paid mostly with ALL points. Please assist urgently.

@KirbyNational Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@Accor Hello. Just tried to get an Extra pillow and was told by your Front Desk person said you Don't have any extra pillows in the Whole Hotel! Huh? We travel all over the world and have Never Not been able to get extra pillows! What's Up? Company rule? Franchise rule? Need to have a solution. Thanks

@ravlondon @ravlondon Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@Accor your booking system is fully down, mobile, web and your service centre who tried to help me on WhatsApp

@robertjf72 @robertjf72 Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@Accor last month I booked via the ALL app for a hotel stay, which was subsequently cancelled by the hotel due to not having a room for me. How can I get the credits and cash refunded from that booking?

@buxarsehain @buxarsehain Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@Accor “Quite a ‘wonderful’ experience at your Chandigarh property! Even with several rooms vacant, your staff still insisted guests wait for early check-in. I had a corporate booking and expected a far more guest-centric approach. Truly disappointing for a property like yours.

@JonesJonesph @JonesJonesph Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@Accor Design of Novotel Rio De Janeiro is awful DO NOT STAY HERE Zero soundproofing between floors- I’m currently unable to sleep due to noise from other guests. Any room near main lift shaft is subject to the thud thud from rooftop bar. Lifts are too small for the no of floors

@azzharshaikh We’re sorry to hear about your situation. The safety and wellbeing of our guests remain our top priority. In response to the current situation in the Middle East, Accor has implemented a flexible cancellation and modification policy for guests directly impacted, prioritising guest safety and well-being. Accor is committed to supporting our guests and will update policies as the situation evolves. For assistance, we encourage you to contact your booking channel or Accor Customer Service so the team can provide support. The Accor Team

@Accor @Novotel @AccorHelp @DGCAIndia My flight to Dubai was cancelled due to the ongoing war, so I couldn’t travel or check in at Novotel Suites Mall Avenue Dubai (Booking ID: 260201851266, 2–6 Mar). Kindly assist with cancellation and full refund. Thank you.

@KiaLlewell87768 Hello Kia, in response to the current situation in the Middle East, Accor has implemented a flexible cancellation and modification policy for guests directly impacted, prioritising guest safety and well-being. Accor is committed to supporting our guests and will update policies as the situation evolves. You can find details of this eased cancellation & booking policy on our ALL Accor website: all.accor.com/a/en/informati…. For assistance, we encourage you to contact your booking channel or Accor Customer Service so the team can review their reservation and provide support. The Accor Team

@All @Accor Hi, do you have a policy for those affected by the fallout from the Iran conflict. We have an upcoming trip, with an array of Accor accommodation booked. Will you be assisting customers in cancellations /rebooking / refunds?