Accor Group

We are pleased to share Accor’s impressive financial performance for 2025. These strong results are in line or above guidance for the third consecutive year. Many thanks to our Heartists® for their hard work and commitment in driving this progress. Press release: press.accor.com/full-year-2025…

@carstendog Hello, thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team

PS are the people looking after your app, the same people who did the last app update on @X , cause it is awful? @Accor

Dear @Accor , I don’t know what you did with that last app update, but it is awful and should be reversed. Have you heard of testing before you release a change? Sincerely App users

@writepuneetjain Hello, thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team

Pathetic experience at Pullman Chennai struggling for GST Invoice for 2 days but just casual response @IndiGo6E @Accor @Expedia ... When I've paid money, I'm eligible for GST invoice recovered by you.

@ramparwal Hello, Thank you for your interest in our loyalty program! We will process your request and get back to you shortly. In the meantime, you can learn more about ALL by clicking on the following link: all.accor.com/loyalty-progra… Have a nice day, The Accor Team

@All @Accor Hi team, my ALL Reward Points expired just 4 days ago on 13th July 2026 😔 I wasn’t aware points had an expiry. I have a booking this weekend and wanted to use them. Can you please help reinstate them as a goodwill gesture? Member ID: 3081031 6539222V 8

@Jfraptorfan Hello, Thank you for your interest in our loyalty program! We will process your request and get back to you shortly. In the meantime, you can learn more about ALL by clicking on the following link: all.accor.com/loyalty-progra… Have a nice day, The Accor Team

@accor @All Why is my recent stay at your hotel ineligible for earning points? I booked this hotel directly on your AllAccor App and I've been an existing member since before this hotel stay? Thanks.

Hello , Thank you for contacting the ALL - Accor Team To better assist you with your request, we need some additional information. Could you please provide the following details via private message: A detailed description of your request Your full name Your email address Your ALL card number (if you have one) This will allow us to conduct the necessary research and respond to you as quickly as possible. We remain at your complete disposal for any further information and thank you for your Best regards, The Accor Team

@Accor Only indian breakfast and these fruits and one salad option ??? @ibisStyles is this your standard ? A rude execute chef and no DM or GM to reach out to at the property ?

@Accor @All @ibisStyles checked into one of the worst Accor hotels. FO clueless. Snapshot of conf mail had to be given as proof. Dead insect in the washroom. Handed over to the HR. Wash basin has dirt. Worn out towels. Room prep for Sgl occ but paid for Dbl. Atrocious!

Hello Basuthakur, Thank you for contacting the ALL - Accor Team To better assist you with your request, we need some additional information. Could you please provide the following details via private message: A detailed description of your request Your full name Your email address Your ALL card number (if you have one) This will allow us to conduct the necessary research and respond to you as quickly as possible. We remain at your complete disposal for any further information and thank you for your Best regards, The Accor Team

@Prasoon_25 Hello, thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team

@crypto_horse @Marriott @Accor @RadissonHotels @fairmont Brother, they have already charged me, sadly can’t book another without a refund.

Now I Understand why @Marriott @Accor stand apart from other chains like @RadissonHotels. Booked a stay at one of their luxury properties in Cape Town for my upcoming trip. Because they got a better pool view than @Fairmont .Now the pool is under renovation & inaccessible.. 1/2

@skyrjit14 Hello, thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team

@IbisMumbai Very disappointed with @ibis Mumbai Vikhroli. Stayed for 2 nights via Agoda, but the hotel refused to issue my GST invoice and asked me to contact Agoda. Agoda says the hotel must issue it. Left with no invoice and no support. Please resolve this immediately. @Accor

Accor convenes third edition of the Global Leadership Council to identify the key trends driving hospitality performance in 2026. Read more: press.accor.com/accor-convenes…

"It's probably one of the best example of what we call a trusting relationship." Accor's CEO Sébastien Bazin spoke to @CGTNOfficial about decades of partnership in China, and why we’re doubling down: 800 to 1,600 hotels in just 5-6 years. Watch the full video: news.cgtn.com/news/2026-07-0…

@ShashankDzx Hello, thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team

@palwai Hello, thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team x.com/messages/compo…

@Accor Being busy is understandable. Offering guests a clean table before seating them should be standard I expect better service from a brand I've been loyal to for years. I hope #Accor and #NovotelHICC look into this and ensure guests are treated with greater care and professionalism

I've been an @Accor Gold member for years, and today's experience at #NovotelHICC was deeply disappointing! I was shown to an unclean table. When I requested that it be cleaned, an arrogant #Gokul says, "You'll have to wait because the restaurant is busy" #disappointed #Novotel

@SalajBansal2 Hello, thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team

@All @Accor Last week, I brought their AC engineer to check the room; it was 24°C despite being set to 16°C. He said the replacement parts would arrive in 2–3 days. Yet another week has passed with no action. Requesting corporate management to step in and fix this. @All @Accor (2/2)

Disappointing service at Ibis Gurgaon Golf Course Road. A gym AC has been broken for more than 5 weeks. Complained at reception multiple times with no resolution. The remaining units lack the capacity to cool the room quickly, delaying comfortable workouts. @All @Accor (1/2)

@vinamra_5200 Hello, thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team

@Accor Very disappointed with Mercure Lisboa. I was staying for a week on a business trip. After discovering my gold bracelet was missing, I repeatedly requested CCTV assistance, but no manager met me and no staff helped. I also emailed Accor and received no response.

@vinamra_5200 Hello, thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team x.com/messages/compo…

@CGTNGlobalBiz Proud to share our China ambitions with @CGTNGlobalBiz. One of our top-3 markets worldwide, and it's just getting started. Exciting times for our teams and partners 📷

Accor boosts ambitions in China: The soon-to-be top hospitality market #InvestChina

@abhis_shakes Hello, thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team x.com/messages/compo…

@Accor @All Honestly, haven’t experienced this kind of issue ever with any international brand. No response at all. Been over a week, no response on message or post.

@CGTNGlobalBiz Proud to share our China ambitions with @CGTNGlobalBiz. One of our top-3 markets worldwide, and it's just getting started. Exciting times for our teams and partners 📷

[Accor Group: Doubling down on China hotel market] French hotel group Accor unveiled its China expansion roadmap in Shanghai on Tuesday, targeting a network of 1,600 hotels in the next 5-6 years, by which time it expects China to become the world's largest hospitality market, Accor Group Chairman & CEO Sebastien Bazin told CGTN. #BizFocus #InvestChina #BizSnap

@DeepankurKhanna Hello, thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team

@Accor @All Not sure What the issue is, that I am unable to see any property using my stay plus free nights for past few days.. Can you please help