Accor Group

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Accor Group

Accor Group

@Accor

World-leading hospitality group with 45+ brands and 5,700+ properties in 110+ countries, powered by 360,000 Heartists® creating meaningful experiences.

Paris (France) Katılım Ocak 2010
716 Takip Edilen54.1K Takipçiler
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Accor Group
Accor Group@Accor·
We are pleased to share Accor’s impressive financial performance for 2025. These strong results are in line or above guidance for the third consecutive year. Many thanks to our Heartists® for their hard work and commitment in driving this progress. Press release: press.accor.com/full-year-2025…
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Accor Group
Accor Group@Accor·
Hello - thank you for reaching out to us. We are very concerned to learn about the unresponsiveness you've experienced with Novotel Juhu Mumbai, especially after making a reservation. This is not the standard of service we aim for. To get immediate assistance and address these issues, please contact our customer service directly via email at customercare@accor.com or through chat at: help.accor.com/s/?language=en…. They will intervene on your behalf. We remain available should you need any further assistance. Kind regards, Accor Social Team
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Hṛdaya
Hṛdaya@Hri_Daya·
@Accor Novotel Juhu Mumbai is to the point unresponsive and as mentioned in reviews. I am trying to reach from the morning after I made a reservation. No response from operator, my calls are cut automatically. Imagine few employees bringing down accor brand name, is it worth it?
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Accor Group
Accor Group@Accor·
@Hri_Daya Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team twitter.com/messages/compo…
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Accor Group
Accor Group@Accor·
@shah_nayan2024 Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team twitter.com/messages/compo…
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Nayan Shah
Nayan Shah@shah_nayan2024·
@Accor Travelling 7 hours & Reach airport IBIS in madrid. Check- in counter seems unprofessionals & waiting from 20 minutes for check- in though reservation is from week. Just 2 guys & for check in 8 people..taking 10 minute for single check in. POOR CHECK IN SYSTEM
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Accor Group
Accor Group@Accor·
@thebestanchit Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team twitter.com/messages/compo…
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thebestanchit
thebestanchit@thebestanchit·
@Accor Just checked into Pullman Paris and this is honestly not the experience I expected. Worn out interiors, a shabby broken table in the room. Considering the premium pricing and my Accor Gold status, this feels extremely underwhelming.
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Accor Group
Accor Group@Accor·
Hello, Thank you for contacting ALL. We are responding to your claim. To process your request, we need some additional information.Please provide the following details via private message: Your detailed request (full name of the hotel, date of stay) Your first and last name Your email address Your ALL card number (if you have one) This will allow us to take the necessary steps to respond to you as quickly as possible. Feel free to contact us if you need any further information. Thank you for choosing ALL, and we look forward to welcoming you soon at one of our establishments. Best regards, The Accor Social Team
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Accor Group
Accor Group@Accor·
Hello, Thank you for contacting ALL. To process your request, we need some additional information.Please provide the following details via private message: Your detailed request (full name of the hotel, date of stay) Your first and last name Your email address Your ALL card number (if you have one) This will allow us to take the necessary steps to respond to you as quickly as possible. Feel free to contact us if you need any further information. Thank you for choosing ALL, and we look forward to welcoming you soon at one of our establishments. Best regards, The Accor Social Team
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wdanilo
wdanilo@wdanilo·
@Accor Guys, you completely forgot me here, right?
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wdanilo
wdanilo@wdanilo·
@Accor What should I do to make it appears in my statement 3 dailies I spent in one of your hotels that are not currently appearing?
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Accor Group
Accor Group@Accor·
Accor launches its Sustainability Innovation Program, a 5-year initiative to test and scale 100+ high-impact resource-saving solutions across its global network by 2030. Already down 5.2% in water intensity in 2025, this year's focus goes further, in partnership with Water Unite. Read more: press.accor.com/accor-launches…
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Tomasso
Tomasso@Tomasso81290948·
@Accor owns me money for a Lowest Price Guaranteed, so this proves a point. The hotel still processing the claim. I did it to prove them that the rates outside their platform (Booking and Agoda) are cheaper. Small thing but it means Accor takes no responsibility for fixing it.
@levelsio@levelsio

I now use my new site Hotelist.com to find hotels when I travel and I quickly realized smaller privately owned boutique hotels are generally a way better experience than big hotel chains Chains have to pay franchise fees and there's no responsibility when something goes wrong, the hotel owner doesn't really care because they just paid for the chain name/logo so it's their responsibility, while the actual chain also doesn't care because they have so many hotels, why would they? Having an issue in a small boutique hotel is an actual issue for a hotel owner because they actually care about their product, it's their life's work usually Also since they don't pay a franchise fee (which adds up to a lot), you get more value for your $$$ So I've added a Boutique hotel filter, so you can find those independently owned hotels and have better stays! And support local business too 😊

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Accor Group
Accor Group@Accor·
@Venkate95923053 Hello, Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team
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Venkatesan Krishnamoorthy
Venkatesan Krishnamoorthy@Venkate95923053·
@Accor Disappointing check-in at Ibis Styles Mysuru. Despite confirmed corporate booking, I was asked for credit card pre-authorization without prior email communication. When I raised concern that i will not stay again , front office simply said “OK” .Worst behaviour
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Accor Group
Accor Group@Accor·
@im_ashwintiwari Hello, Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team
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Ashwani Tiwari
Ashwani Tiwari@im_ashwintiwari·
@Accor My experience was entirely unacceptable due to, Failure of power, AC throughout the stay, Floor was filed with water. I was forced to handle all household chores personally,preventing me from enjoying my vacation or spending time with my family.
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Accor Group
Accor Group@Accor·
@sksamal_in Hello, Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team
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Accor Group
Accor Group@Accor·
@juancarloszap Hello, Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team
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Juan Carlos Zapata
Juan Carlos Zapata@juancarloszap·
Just a month ago I had the worst security experience at ibis budget Gent Centrum Dampoort and the response to a stranger intruding into the room was absurd. @Accor @visitgent @Nieuwsblad_be
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Accor Group
Accor Group@Accor·
Hello Thank you for contacting ALL. We have received and noted your request. To assist you as quickly as possible and to ensure confidentiality, we invite you to contact us by email at customercare@accor.com , or directly via chat using the following link: help.accor.com/s/article/why-…] . You will find a small chat bubble in the bottom right corner of the page. Please do not hesitate to contact us if you require any further information. Thank you for choosing ALL, and we hope to have the pleasure of welcoming you soon to one of our establishments. Sincerely, ALL Accor
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Spencer Chang
Spencer Chang@cww20811ss·
@Accor Today I experienced a very disappointing issue with Accor ALL Reward points. My account showed that my points would expire on “19 May,” so naturally I understood that they would remain valid throughout 19 May. I intentionally planned to use the points this morning (19 May)
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Accor Group
Accor Group@Accor·
Accor is proud to announce that ALL Accor, the Group’s booking & loyalty program, and Paris Saint-Germain renew their partnership through 2030. Since 2019, the collaboration has brought together sport, hospitality, lifestyle, and a shared spirit of loyalty to create unforgettable experiences for members of ALL Accor and PSG fans worldwide. Members of ALL Accor will continue to enjoy exclusive experiences inspired by the world of Paris Saint-Germain. More information: press.accor.com/accor-and-pari… @All @PSG_Inside
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Accor Group
Accor Group@Accor·
@DT754514062880 Hello, Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team
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DT
DT@DT754514062880·
@Accor 3+ months, still no refund from this hotel despite not staying there. Ignored by staff, no ARN number provided. You have caused enough inconvenience. I am now requesting my refund and compensation. I will never choose your hotels again.
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Accor Group
Accor Group@Accor·
We are pleased to share Accor’s impressive financial performance for 2025. These strong results are in line or above guidance for the third consecutive year. Many thanks to our Heartists® for their hard work and commitment in driving this progress. Press release: press.accor.com/full-year-2025…
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Accor Group
Accor Group@Accor·
@Emirailyn Hello, Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team
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𝐆𝐈𝐍𝐍𝐘
𝐆𝐈𝐍𝐍𝐘@Emirailyn·
Service charge is optional. But charging GST on a service charge after removing it… You cannot charge tax on a charge that no longer exists. Happened to me yesterday at @SofitelMumbai BKC. @Accor Expected better from a brand under @Accor. Pls verify ur final bills carefully
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Accor Group
Accor Group@Accor·
@_amlaan Hello, Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team
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Amlaan Samit
Amlaan Samit@_amlaan·
Attending the @IBH0107 India Symposium at @Accor Novotel Amsterdam City, my bag got stolen from the table inside the convention centre where the event is ongoing! It contains all my documents and my laptop! Police is understaffed saying no one to take a report @IndinNederlands
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Accor Group
Accor Group@Accor·
@karanrkothari Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team twitter.com/messages/compo…
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Karan Kothari
Karan Kothari@karanrkothari·
@Accor extremely pathetic service and WiFi issues in the room in Novotel Dona Sylvia, Goa. No help from the team. Zero communication. Zero help. Tough to even talk to them.
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Accor Group
Accor Group@Accor·
@AEditable Thank you for your message. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team twitter.com/messages/compo…
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Accor Group
Accor Group@Accor·
@Avinash85276123 Thank you for your message. We are sorry to hear about your experience. Could you please send us a direct message with more details so we can look into this and assist you further? Thank you for your patience and understanding. The Accor Team twitter.com/messages/compo…
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Avi ji
Avi ji@Avinash85276123·
facing a very hard time with booking @Accor hotel Novotel Venezia Mestre .The booking was mistakenly made for stay between 16-19 Jun whereas the actual stay is b/w 16-19 May. Requested for date change multiple times but executives are non cooperative . Booked via @makemytrip
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Keşfet

@Hri_Daya @shah_nayan2024 @thebestanchit @Tomasso81290948 @Venkate95923053 @im_ashwintiwari @sksamal_in @elonmusk