AMASERVSIG

The College of Management at the University of Massachusetts Boston invites applications for a tenure-track Marketing Assistant Professor position in Innovation & Entrepreneurship buff.ly/DU6hANF

New short video from JSR – Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination – Keiningham, Aksoy, Alexander Buoye, An Yan, Forrest V. Morgeson, III, Gina Woodall, Bart Larivière bit.ly/4hZtwSX

Interview with the 2023 JSR Best Article Authors – We spoke with the authors to discuss the critical role of Corporate Digital Responsibility (CDR) in today’s society and explore strategies companies can implement to achieve this. bit.ly/40Jq48L

New short video from JSR – Improving Blood Donor Retention and Donor Relationships with Past Donation Use Appeals. – Edlira Shehu, Besarta Veseli, Michel Clement, Karen Page Winterich bit.ly/3Atut51

New short video from JSR – It Never Ends: Vulnerable Consumers' Experiences of Persistent Liminality and Resource (Mis)Integration. – Deirdre O’Loughlin, Johanna Gummerus, Carol Kelleher bit.ly/4eqbwhl

Bridging Robot Technology and Human Care: Insights from Groundbreaking Studies – Cristina Mele and Gaby Odekerken-Schröder show how innovative robot technologies are being integrated into healthcare to improve human care. More here. bit.ly/40DT9Cp

Strategizing Responsible AI Implementation: Aligning Technology with Humanity for Transformative Impact – Hsin-Hsuan Meg Lee and Lorena Blasco-Arcas discusse how businesses can implement AI responsibly by aligning technology with human values. bit.ly/3UMnQ4B

Service Robots and Their Impact on Service Interactions – Jochen Wirtz, Werner Kunz, Stefanie Paluch, and Valentina Pitardi explore how service robots are transforming customer interactions, highlighting their growing role in enhancing service bit.ly/4etFoJV

Organizational frontlines in the age of robots: Let's focus on the people! – Jenny van Doorn emphasizes in her article the importance of focusing on human interactions, rather than just technology when implementing robots in service environments. bit.ly/4eAbXpC

Fighting Loneliness with Service Innovation – Guest article by Tor Andreassen about the vital role of social entrepreneurs in addressing fighting loneliness, by collaborating with the government. Read here bit.ly/3Z43CGb

It’s time for a critical edge to service research – Guest article by Ross Gordon, Josina Vink, Kaisa Koskela-Huotari, Gauri Laud, & Nadia Zainuddin. They propose a critical service research paradigm. Read the manifesto and join the critical path here. bit.ly/4fEtDRy

2025 Young Scholar Research (YSR) Competition – The 9th Annual Young Scholar Research (YSR) Competition, 13-14 February 2025, held at the 2025 OFR Symposium (during Winter AMA in Phoenix, AZ) is welcoming submissions. Deadline (15p-paper): 2 December 2024. bit.ly/3O59vwh

Impressions from IRSSM 12 in India – It to be a unique platform that fosters not just academic growth but also lifelong connections. This symposium was more than just an academic gathering; it was a melting pot of friendship, fun, and mentorship. bit.ly/4fLRkr9

Frontiers in Service 2025 in Montreal – Next Frontiers in Service 2025 Conference will be at HEC Montréal, Canada, 16-20 July 2025 under theme: “Staying at the Forefront of Business through Service”. Abstract Deadline: 15 December 2024. Read more here bit.ly/4fl8WKF

Service’s Critical Role in Building a Better World – guest article by Lerzan Aksoy, co-author with Berry, Danaher, Keiningham, & Andreassen,of a newly published JM article about Social Profit Orientation bit.ly/3UK2k0s

Eureka! – The Birth of a Research Idea – In the next article of our Eureka-series, Andrew S. Gallan shares how a simple observation sparked a decade-long journey, exploring how healthcare services can aid recovery beyond service failures. bit.ly/40Liw5q

QUIS19 (2025) in Rome, Italy – “Service Research and Education: A Path to Digital and Sustainable Transformation” 3-6 June 2025, Roma Tre University, Department of Business Studies Abstract deadline: 15 November 2024. Read more here. bit.ly/4f3ct0z

Frontiers in Service 2025 in Montreal – Next Frontiers in Service 2025 Conference will be at HEC Montréal, Canada, 16-20 July 2025 under theme: “Staying at the Forefront of Business through Service”. Abstract Deadline: 15 December 2024. Read more here bit.ly/4fl8WKF

Service Literature Alert: Service Articles in Non-Service-Specific Journals in Jul - Sep '24. Be prepared for a lot of good articles. More here: bit.ly/4fIVUGU

Service Literature Alert: Articles in Service Journals in Jul - Sep '24. Be prepared for a lot of good articles. More here: bit.ly/3Cr3ffR