Last week, we saw an overwhelming demand for Saga, with sellouts in both the US & EU on our limited inventory of 20,000 devices produced globally.
In working to fulfill orders, we learned of an inventory management issue with our third-party distributor that resulted in an inaccurate representation of our inventory. Given this, we are unfortunately unable to fulfill orders that were placed after inventory ran out. In addition, we canceled orders that were flagged for suspicious activity due to excessive device orders or payment risk, as we work to get Saga in the hands of as many users as possible.
Affected customers have been informed about their order cancellation and will be refunded in the coming days. We understand this is disappointing, and apologize for the inconvenience.
If you haven't received a cancellation notice, your Saga is on its way. Our team is prioritizing delivery, and all shipping notifications should be out before the end of the year.
We truly appreciate your support and regret any inconvenience caused. We're committed to keeping you updated along the way.
Stay tuned for what's next for Solana Mobile 📱
@solanamobile Sorry but not make sense, I just order one mobile.
Why would you have to cancel my order when I ordered before it sold out?
Maybe make sense you prioritize this costumers in the next generation! Please do the right thing
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