Anders Eiler

Feature Friday - and this one is really good! Today we launched our Lagersystem.dk integration in Herodesk. Your support team can now see and edit full order details, shipping info, track and trace codes, and act on them. Available in both the inbox and AI Agents.

Maybe I'm wrong. Maybe I'm just old-fashioned. But I haven't jumped on the AI outreach train yet. And right now, I'm pretty glad about that.

And here's what I think will happen: the more AI outreach floods every inbox and every DM, the more valuable genuine human contact becomes. At some point, people are going to actively seek out the real thing. Because they're tired of the bots.

Call me old-fashioned 👴 But I still don't believe automated AI-generated outreach works. Every other post on LinkedIn right now is about some new tool that automatically prospects thousands of leads, generates a "personalised" message for each of them, and fires them off.

handle the high-volume, straightforward cases completely, so your team handles everything else better. Available now for all Herodesk customers with AI Agents. Try it free with your existing account. Have a great weekend 🚀

And we're just getting started. In a few weeks, AI Agents will also be able to cancel orders, put them on hold, or update delivery addresses for pending orders — all without involving a supporter. This is what AI agents should actually do:

Happy #FeatureFriday 🙌 Order status questions are the #1 reason customers contact support. From today, your AI agent handles them automatically. When a customer asks "where is my order?", the AI agent verifies their identity, pulls the order status from your shop, and ...

It takes about 2 minutes to set up. You choose the page, the time delay, and the message It’s live now and free for every Herodesk customer (like most other features we make 😎) Go to your Chat Settings and turn it on. Full guide here: herodesk.com/blog/introduci…

Instead of waiting for the "Ping," your chat widget now speaks first. It lets you trigger proactive messages based on where a visitor is and how long they’ve been there. It really makes a difference: Higher Conversion, Lower Ticket Volume & Better UX

Most support is reactive. You wait for a customer to hit a snag, send a message, and wait for you to reply. That’s a missed opportunity. We just launched Icebreakers for Herodesk to change that. herodesk.com/blog/introduci…

More will be announced later (hint; super deep e-commerce integrations and more autonomous actions) It’s live for all users now. Give it a spin and let me know how it handles your site. Have a great weekend!

The goal here is simple: Make it stupidly easy to go from a "blank slate" to an AI agent that can actually handle the majority of your first-line support. We've made a lot of big updates to our AI agents over the past weeks. This is one of them.

FeatureFriday! I’ve said this a hundred times, but it bears repeating: Your AI agent is only as good as the knowledge you give it. If you give it thin data, you get thin answers. It’s really that simple.