@skystracloud I'm leaving @DreamHost, I sent you a message with some questions.
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anewscafe.com
1.3K posts
anewscafe.com
@anewscafe
Your local source for North State journalism since 2007.
Redding, CA Katılım Eylül 2011
136 Takip Edilen367 Takipçiler
@anewscafe Hi Joe, sounds good and totally get it. It's always nice to give the benefit of the doubt. Hope things work out, if you need help, just drop a line!
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@DreamHostCare This is an email I sent to professional services and still haven't had a reply. Meanwhile my site has been down for three days.
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@DreamHostCare You've lost a customer today. I'll be tweeting a summary of my experience later.
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@anewscafe the panel here panel.dreamhost.com/index.cgi?tree… and they will update your tickets as soon as possible, Thanks. *MC 2/2
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@DreamHostCare
Is anyone working @DreamHost , or are you taking today off too? Still no reply from Pro Services about my site being down or the unauthorized payment.
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@skystracloud Thanks for the offer, I'll consider it. I'm going to give them one last chance, and the benefit of the doubt since it was a holiday weekend. They'll really have to go above and beyond at this point though.
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@anewscafe Hi Anewscafe, when service gets that bad, it's usually time to leave. You deserve better. Our team can clean up the malware on your website and get things back online and working. We'll actually make things right and give you solid service. Let me know if you're open to it
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@DreamHostCare Update: I received an email from Andres yesterday morning saying he would be looking into my site, didn't hear anything else, then my credit card was charged $378 that I didn't authorize. If my site isn't repaired for free today I'm leaving Dreamhost.
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@anewscafe I apologize for the issue you are still experiencing. Our Pro Service team will be back in the office fully from the holiday weekend tomorrow. I have escalated your tickets over to a support manager and they will update you accordingly, Thanks *MC
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@EthaanJack Thanks for the advice, we're seriously considering it now.
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